The fix? A Shopify post-purchase upsell.

One merchant doubled his average order value from $25 to $50 using this strategy. Another jewelry brand saw customers spend 58% more per order. The secret isn’t selling harder-it’s selling smarter, right after checkout when customers are most likely to say yes. This guide shows you exactly how to capture that hidden profit. Keep reading to turn every sale into a bigger one.

What Is a Shopify Post-Purchase Upsell?

A post-purchase upsell is an offer that pops up right after your customer finishes paying. They’ve already entered their card info and confirmed the order. Now you show them one more thing they might want.

The best part? They can add it with a single click. No typing payment details again. No friction.

Here’s an example: A customer buys a camera. Right after checkout, they see an offer for a memory card at 20% off. They tap “Add to Order,” and it’s done. The memory card gets added to their existing order without any extra steps.

This differs from pre-purchase upsells, which show up before the customer pays. Those can sometimes distract shoppers or make them abandon their cart. Post-purchase upsells carry zero risk because the original sale is already complete.

Why Post-Purchase Upsells Work So Well

Shopify merchants love this strategy for good reason. Here’s what makes it so effective:

You Get More Money From the Same Customer

Customer acquisition costs keep climbing. Running ads, building email lists, creating content-it all adds up. But with post-purchase offers, you squeeze more value from traffic you’ve already paid for.

Selling to someone who just bought from you has a 60-70% success rate. Compare that to 5-20% for convincing a brand-new person to buy. The math speaks for itself.

Customers Are in “Yes Mode”

Right after clicking “Buy,” your customer feels good. They just made a decision, and their brain wants to stay consistent with that choice. Psychologists call this the “yes ladder.”

This mental state makes people more likely to accept another offer. It doesn’t feel like a new buying decision-it feels like adding a little extra to something they already committed to.

Data backs this up. Post-purchase upsell conversion rates often hit 10-20%. That means up to 1 in 5 customers who see the offer will accept it.

Zero Risk to Your Original Sale

Pre-checkout pop-ups can backfire. They interrupt the buying process and sometimes push people away entirely. About 86% of shoppers abandon carts when something distracts them during checkout.

Post-purchase offers avoid this problem completely. The original order is locked in. If someone skips the upsell, no harm done-they just see their order confirmation.

Better Customer Experience Through Relevance

When you know what someone bought, you can suggest something that genuinely helps them. Should someone buy running shoes? Offer performance socks. They purchased a laptop? Show a carrying case.

Done right, these suggestions feel helpful rather than pushy. Customers appreciate recommendations that make their purchase more complete.

Building Customer Lifetime Value

Post-purchase upsells don’t just boost immediate revenue. They also introduce customers to more of your catalog.

Think about it: if someone accepts an upsell for a related product, they now own two items from your store. They’re more invested in your brand. More likely to come back.

This turns one-time buyers into repeat customers without expensive remarketing campaigns.

How Shopify Post-Purchase Upsells Actually Work

Understanding the technical side helps you implement this better. Here’s what happens behind the scenes.

The Post-Purchase Page

Shopify created a special page that appears after payment but before the thank-you page. This is where your upsell offer lives.

When a customer completes checkout with a credit card, Shopify briefly holds the order. The customer sees your offer and can accept or decline. If they accept, the new item gets added and their card is charged for the additional amount. If they decline, the hold releases and the original order processes normally.

This whole thing takes seconds. From the customer’s view, they click one button and the item is added. No forms, no hassle.

One-Click Upsell Page

Shopify created a special page that appears after payment but before the thank-you page. This is the most seamless option.

When a customer completes checkout with a credit card, Shopify briefly holds the order. The customer sees your offer and can accept or decline. If they accept, the new item gets added and their card is charged for the additional amount. If they decline, the hold releases and the original order processes normally.

This whole thing takes seconds. From the customer’s view, they click one button and the item is added. No forms, no hassle.

Limitation: Not every checkout supports this method. If someone pays with Apple Pay, Google Pay, PayPal, or buy-now-pay-later services, the upsell page won’t show. These payment methods don’t let Shopify store card info for additional charges. Standard credit card payments work fine, and that’s still the majority of transactions for most stores.

Upsell on the Thank-You Page

The thank-you page (order confirmation) is another prime spot for upsell offers. After customers see their order details, they can browse product recommendations or special deals.

This method works with all payment types since it doesn’t require charging the saved card. Customers who want the upsell simply click through to a quick checkout for the new item, or use a “reorder” button if their payment info is saved.

Thank-you page upsells feel less urgent than one-click offers, but they let you show multiple products without overwhelming customers. Many merchants add countdown timers here: “Add this item in the next 10 minutes for 20% off.”

Post-Checkout Upsell Popup

Some apps trigger a pop-up immediately after the order is confirmed. This grabs attention before customers leave your site.

The pop-up typically shows one focused offer with a clear accept or decline option. It’s more visible than thank-you page widgets, but it can feel slightly more intrusive if not designed well.

Best practice: keep popups simple, mobile-friendly, and easy to close. Customers should never feel trapped.

Post-Purchase Emails

Upselling doesn’t have to happen on your website. Email sequences sent after purchase can recover customers who skipped other offers.

A well-timed email, maybe 24-48 hours after delivery, can say: “Enjoying your new camera? Grab this memory card at 15% off, exclusive for recent buyers.”

This approach works for any payment method and reaches customers when they’re using or thinking about their purchase. The downside: lower urgency than immediate post-checkout offers, and emails compete with crowded inboxes.

Payment Method Limitations

Not every checkout supports post-purchase offers. If someone pays with Apple Pay, Google Pay, PayPal, or buy-now-pay-later services, the upsell page won’t show. The same goes for gift cards.

Why? These payment methods don’t let Shopify store the card info for additional charges. So the customer skips straight to the thank-you page.

Standard credit card payments work fine, and that’s still the majority of transactions for most stores.

Our tip? One App at a Time: Shopify only allows one post-purchase upsell app to be active. If you install several, you’ll need to pick one in your Checkout settings. The others will sit inactive for this specific feature.

Tips for Creating High-Converting Post-Purchase Upsell Offers

Not all upsells perform equally. These practices separate the winners from the duds.

Match the Offer to the Purchase

Relevance matters more than anything else. If someone buys a winter coat and you offer them a swimsuit, they’ll pass immediately.

Think about what naturally pairs with each product. Kitchen mixer buyers might want extra attachments. Phone purchasers need cases. Coffee machine shoppers want beans.

One Shopify merchant doubled his average order value by making sure every upsell directly complemented the original purchase. His first offer was always a related accessory, and it converted at nearly 20%.

Map out your product catalog and identify the best upsell pairings before setting anything up. This planning pays off in higher conversion rates.

Keep Choices Simple

Don’t overwhelm customers with options. One focused offer beats a catalog dump every time.

The sweet spot seems to be one upsell, maybe followed by a downsell if they decline. More than two or three steps frustrate people. They want to see their confirmation page, not navigate an obstacle course.

If someone says no to your main offer, try a smaller, cheaper alternative. But if they say no again, let them go.

Research from upsell apps suggests the optimal structure is one upsell plus one downsell. Going beyond that rarely improves results and often hurts the customer experience.

Create Urgency

Limited-time offers push people to act now instead of later. A countdown timer or exclusive discount creates that pressure.

Jenny Bird, a jewelry brand, ran upsells with a one-minute timer and 15% discount. The tight window encouraged quick decisions without feeling aggressive.

Phrases like “Add this to your order in the next 60 seconds” or “One-time offer: 20% off” work well here.

The key is balancing urgency with authenticity. Fake scarcity annoys customers. Real, limited deals motivate them.

Highlight the One-Click Convenience

Remind customers how easy this is. “No extra checkout needed” or “Add with one click” removes mental barriers.

The friction-free process is your biggest advantage. Make sure shoppers know they won’t have to dig out their credit card again.

Button text matters too. “Yes, add to my order” performs better than generic “Buy now” because it reinforces the simplicity.

Watch Your Price Points

Upselling a $20 accessory after a $500 purchase makes sense. Upselling a $300 item after a $20 purchase feels aggressive.

Keep upsell items at or below the original purchase price. If you’re offering something pricier, make the discount substantial-maybe 40-50% to justify the bigger ask.

Some merchants find success with tiered upsells: first offer a small accessory, then, if accepted, offer a premium upgrade. By that point, the customer has said yes twice and might consider a larger item.

Personalize When Possible

Generic offers underperform personalized ones. The more tailored your suggestion, the better it converts.

Advanced apps use AI to automatically select upsell products based on browsing history, purchase patterns, and similar customer behavior. Even without AI, you can set rules: show different offers based on the product purchased, order value, or whether they’re a new or returning customer.

Personalization makes the offer feel less like a sales pitch and more like a helpful recommendation.

Results From Merchants Like You

Theory is nice, but results matter more. Here’s what actual stores achieved.

Shishir’s Multi-Step Funnel

Shopify merchant Shishir Nigam struggled with traditional cross-sells on product pages. They distracted shoppers and hurt conversions.

He switched to post-purchase upsells using Zipify OCU. His funnel included three upsells and two downsells, all related to the original purchase.

The structure worked like this: if someone bought the main product, they saw a complementary item first. If they said yes, they saw an upgrade option. If they said no to the first offer, they saw a cheaper downsell instead.

Results: One offer page alone converted at 20% and generated $58,000. Total upsell revenue hit $97,700 in a year, doubling average order value from $25 to $50.

The key takeaway: every extra dollar from upsells was pure margin since he didn’t pay additional advertising costs to acquire those customers.

Jenny Bird’s Personalized Approach

This jewelry brand wanted higher order values without annoying customers. Their first upsell app required manual product selection and lacked personalization.

They switched to Nosto’s AI-driven solution, which automatically showed items customers had browsed but didn’t buy. Offers included a 15% discount and a one-minute decision window.

The team also added smart exclusions-for example, not showing physical product upsells to people who only bought digital gift cards.

Results: 13% more orders accepted upsells compared to before. Customers who accepted spent 58% more-an average of $130 extra per upsell order. Overall net sales increased by 8.5%.

Customer feedback was positive because the recommendations felt curated rather than random.

Hush Blankets: Doubling Revenue

Weighted blanket brand Hush implemented post-purchase upsells for accessories like blanket covers and pillows.

Their upsell take rate hit 10%-meaning 1 in 10 customers added something extra. Given their high-ticket products, this translated to significant revenue gains.

The result: 2x increase in revenue from their post-purchase flows. For every $100 in original sales, upsells added another $100.

Turn Upsell Sales into Actual Cash with Synctrack

You’ve set up your Shopify post-purchase upsell. Customers are adding extra items. Revenue is climbing. But here’s the hard truth: that money isn’t yours until it hits your bank account.

PayPal freezes funds because tracking is missing. Customers flood your inbox asking, “Where’s my order?” Returns eat into profits you worked hard to earn. These problems don’t just cost money-they kill the customer trust your upsells built.

Synctrack fixes this. Four apps. One ecosystem. Every step after checkout is handled automatically.

Synctrack PayPal Tracking Sync

That extra $50 from your upsell? It’s stuck in PayPal for 21 days-unless they can verify shipment. Disputes pile up. Account limits hit. Suddenly, your “extra revenue” is frozen.

Synctrack PayPal Tracking Sync ends this cycle:

• Auto-sync tracking to PayPal & Stripe-funds release in 1-3 days, not 21+
• Reduce disputes, chargebacks, and account reserves before they start
• Sync orders from Facebook, Instagram, and every sales channel automatically
• Manage multiple stores from one dashboard with one subscription

Result: Your upsell revenue actually reaches your bank account.

S: Estimated Delivery Date ETA

A customer just added two extra items to their order. Now they’re wondering: “When does all this stuff arrive?” If they can’t find the answer, they email you. Or worse, they cancel.

Estimated Delivery Date ETA answers the question before it’s asked:

• Display delivery dates on product, cart, checkout, and thank-you pages
• Set estimates by shipping method, zipcode, or country
• Countdown timers drive urgency (“Order in 2 hours for Friday delivery”)
• Reduce “when will it arrive?” tickets by up to 40%

Result: Confident buyers who convert on upsells and come back for more.

Synctrack Order Tracking

Your upsell shipped. Now the customer checks the tracking five times a day. If updates are confusing or your store looks disconnected, trust fades. They won’t buy from you again.

Synctrack Order Tracking turns anxiety into brand loyalty:

• Branded tracking page that looks like your store, not a random carrier site
• Real-time updates with 2,000+ carriers worldwide
• AI analytics spot delivery delays before customers complain
• Automatic email notifications at every shipping milestone

Result: Happy customers who remember your brand, not their frustration.

Synctrack: Returns & Exchanges

Sometimes that upsell item doesn’t work out. The customer wants a refund. Without a smooth process, you lose the sale AND the customer. With the right system, you keep both.

Synctrack Returns & Exchanges protects your revenue:

• Self-service return portal-customers handle it without emailing support
• Offer exchanges or store credit instead of cash refunds
• Auto-generate return labels with 2,900+ carriers worldwide
• Smart rules based on product type, order value, or customer history

Result: Returns become retention opportunities, not lost revenue.

Post-purchase upsells only work if the money actually reaches you. Synctrack protects every dollar – from faster PayPal releases to fewer disputes to returns that keep revenue in your store. Stop leaving profit on the table after checkout. Check it out!

Start Turning Single Sales Into Bigger Orders

Here’s the simplest way to boost revenue without spending more on ads: Shopify post-purchase upsells. Your customer just bought something-they trust you, their card is saved, and saying yes to one more item takes a single click. Yet fewer than 20% of merchants use this strategy. Don’t be in that group. Start with one complementary product, a modest discount, and see what happens. Every dollar from upsells is high-margin profit you didn’t have to pay twice to earn.

No more worries!

For your eCommerce business, Shopify offers a vast variety of more than 10,000 apps and plugins. Additionally, you can combine a variety of other tools with your Shopify store to improve business growth.

Still seem like a difficult undertaking to select the top Shopify apps? This blog will provide a cherry-picked list of the 10+ best Shopify apps to increase sales.

Why Making Use of the Right Shopify Apps Can Boost Sales?

It’s critical that you pick the right software for you as it will save you time and boost your sales. Shopify apps have the ability to significantly boost your eCommerce store’s performance if used properly.

Fortunately, the majority of Shopify applications are easy to install and reasonably priced given the potential revenue they could provide.

The following are some of the primary benefits:

• Save time
• Gain more traffic for your store
• Increase the customer database
• Add referral campaigns
• Boost conversion rates
• Improve the user experience

Keep reading to get the 10+ best Shopify apps to increase sales. We’ll cover the most used Shopify apps, best paid and best free Shopify apps to increase sales.

Top 10+ Best Shopify apps to increase sales

Synctrack Order Tracking

Synctrack Order Tracking is one of the top order tracking solutions which perfectly allow clients to track their orders after shipping.

Using this app, you can make a custom tracking website that displays the most recent order status, track all shipments globally, and notify customers of their orders through email or SMS.

The dedicated customer support team will help every newbie with setup and basic customizations (tracking page design), so the tracking page fits seamlessly into the store.

Synctrack PayPal Tracking

Synctrack PayPal is one of the super manageable apps which helps store owners add tracking numbers to PayPal and Stripe faster.

The way to set up this app is so easy since you just install it from Shopify and feel truly convenient.

With Synctrack, you can set up this app first, using the free package before upgrading to other paid packages. There are many people using the app with the trial version so as to sync less than 30 orders per month, falling in love with the process and accepting to use of other packages which Synctrack offers.

LiveChat: AI live chat by Text

LiveChat might look like a customer support tool, but let’s be honest – it’s a sales powerhouse in disguise.

It quietly waits in the corner of your store, ready to jump in at the exact moment a visitor hesitates, scrolls back up, or wonders, “Is this really the right product?” That’s when a simple conversation can make all the difference.

Available 24/7/365 and easy to implement, LiveChat turns real-time interactions into real business results. It removes friction, answers questions instantly, and gently nudges shoppers toward checkout — often increasing both conversion rates and average order value. What starts as “just a quick question” frequently ends with a completed purchase.

Behind the scenes, AI-powered features keep everything running smoothly. AI handles repetitive inquiries, supports agents with smart reply suggestions, and ensures customers never feel left waiting. The result is faster responses, better experiences, and more opportunities to upsell and cross-sell without adding pressure or complexity.

LiveChat proves that great support isn’t a cost. It’s a growth strategy that turns conversations into revenue.

WhatsApp Sharing by Chatix

Effective customer communication is vital for online clothing stores to provide support, build trust, and drive repeat purchases. Tools that enable direct messaging, automated notifications, and streamlined support can significantly enhance the customer experience.

The WhatsApp Sharing by Chatix app provides an all-in-one widget button for various customer communication and support features directly through WhatsApp. It aims to help merchants with chat support, order confirmations, and abandoned cart recovery, among other functionalities.

Enables automated messages for abandoned checkout recovery, with the ability to use your own WhatsApp number for messages. A mobile app is also available for manual abandoned WhatsApp cart recovery.

UpPromote: Affiliate Marketing

UpPromote is the top recommended affiliate/referral app on Shopify App Store. This all-in-one solution allows you to build and manage your marketing campaign easily. UpPromote serves over 90 thousand users globally, generating over 375M in revenue.

UpPromote is suitable for all business sizes, with the price from FREE to $199.99/ month. Furthermore, UpPromote implements customization upon request for Enterprise customers. 

Shopify Multi Carrier Shipping Label App

Shopify Multi Carrier Shipping Label App by PluginHive simplifies your shipping by displaying accurate shipping rates at checkout, printing labels in one click, and sending live tracking updates— all within your Shopify dashboard. It supports top carriers like UPS, USPS, FedEx, DHL, Amazon Shipping, and many more, making both domestic and international shipping effortless. The app automatically picks the most cost-effective options, shows estimated delivery dates, and streamlines pickups and shipping manifests, helping you save time, reduce costs, and enhance customer satisfaction.

Boost Commerce’s Product Filter & Search

Boost Commerce’s Product Filter & Search is a powerful Shopify solution for smart search and filtering. To use this powerful tool to help your online company, sign up for a 14-day free Boost Product Filter & Search trial with no credit card necessary. You may use our advanced filter, intelligent search, merchandising to increase AOVs, and comprehensive analytics on shopper behaviour.

This means you’ll be utilizing a variety of essential weapons for product filtering, search bar optimization, search merchandising, analyzing on-site habits, and much more. All to help buyers locate the appropriate goods in milliseconds or less.

Plugin SEO

Checking your store for SEO issues can be completed by plugging in SEO. The app will analyse your store to identify the problems with search engine performance.

With this software, you can take advantage of enhanced Multilingual SEO with cutting-edge editing options and receive notifications when any issues arise.

Trustify Product Reviews

Trustify enhances brand credibility by leveraging social proof, enabling easy import of product reviews from various channels like Amazon, Google, Etsy, Facebook, and CSV. With features like multi-language translation and Google Shopping integration, it optimizes sales and boosts customer confidence, making it ideal for global dropship stores

Instafeed

Instagram images can easily be integrated into your Shopify store.

Adding Instagram images of your brand can help to raise brand awareness since Instagram is one of the most popular marketing platforms. No prior coding knowledge is necessary.

Rise.ai: Gift Cards & Loyalty

Offering gift cards for purchase through Gift Cards & Loyalty Program is now a breeze.

Branded digital gift cards can be sent by email, and customers can get store credit or other benefits for buying gift cards. This helps you gain a sale that you might not have otherwise made and also introduces a new customer to your business.

Closing Thoughts

We really hope that you found our article about the best Shopify apps to increase sales for your online business in 2026 to be helpful.

Choose a few of the Shopify tools from the list above that will benefit your company right away. And don’t forget to test them carefully!

Here’s the thing: The report shows that over 80% of online shoppers expect visibility into order progress; 65% would switch stores for better tracking. That’s a lot of lost sales over something that’s totally fixable. In this guide, we will discover how to fix this problem!

What Is a Shopify Order Tracking Page?

Think of a Shopify order tracking page as your customer’s window into their purchase journey. It’s where they go to see if their order is still sitting in your warehouse, halfway across the country, or about to land on their doorstep.

Shopify actually creates one of these pages automatically for every single order. It shows up right after checkout and displays all the important stuff: what they bought, where it’s going, and how to track it. When you use popular carriers like USPS, UPS, FedEx, or DHL, Shopify can even show real-time updates like “confirmed,” “on its way,” or “delivered.”

But here’s where many store owners miss an opportunity. While Shopify’s built-in page works fine, creating your own dedicated “Track Your Order” page in your navigation can make a huge difference. It’s like putting up a big, friendly sign that says “Hey, check your order status here!” instead of making customers hunt through their emails.

Why This Actually Matters for Your Business

Let’s talk numbers for a second. About 50% of all customer service calls in ecommerce are “Where’s my order?” questions. Think about that-half of your support team’s time is spent answering the same basic question over and over again.

When customers can easily track their orders themselves, they stop calling. Your support team gets to focus on more important stuff, like helping customers who actually have problems or want to buy more things.

But it goes beyond just reducing phone calls. A good tracking experience builds trust. When customers know exactly where their package is, they feel more confident about their purchase. They’re also more likely to shop with you again because you’ve shown them you’ve got everything under control.

Plus, here’s a sneaky benefit: when customers come back to check their tracking, they’re already on your website. That’s a perfect opportunity to show them related products or special offers. Some stores see significant additional sales just from people who came back to check on their orders.

How Does Shopify’s Built-In Order Status Page Work?

Shopify’s automatic order status page is actually pretty smart. It connects with major shipping carriers to show real-time updates. So instead of just saying “shipped,” it can tell customers their package is “out for delivery” or “delivered.”

The page also protects customer privacy. After a while, people need to log in or enter their order number and email to see their full order details. This keeps someone from stumbling across another person’s order information by accident.

As a store owner, you can see what your customers see by going to any order in your admin and clicking “More actions,” then “View order status page.” It’s worth checking this out to understand what your customers experience.

One important note: Shopify is updating these pages. If you’re not on Shopify Plus, you’ll need to upgrade your order status pages by August 2026. If you’ve customized these pages with scripts, you’ll need to rebuild them using Shopify’s new tools.

How To Set Up Shopify Order Tracking Page Notifications?

Getting notifications right is crucial because this is how customers find their tracking information in the first place.

Step 1: Fix Your Email Templates

Shopify includes default templates for order confirmation, shipping confirmation, and shipping update emails. If you haven’t messed with these templates, you’re probably good to go – they automatically include a link to the order status page.

But if you’ve customized your email templates, you might have accidentally removed the tracking link. You’ll need to either switch back to the default templates or manually add the tracking link using this code: {{ order_status_url }}.

Step 2: Always Add Tracking Numbers

This seems obvious, but you’d be surprised how many stores forget this step. When you fulfill an order in Shopify, always enter the tracking number and select the right carrier. This automatically sends the shipping email with the tracking link.

Step 3: Test Everything

Place a test order, fulfill it with a tracking number, and make sure you get the right emails. Then click the tracking link and verify it takes you to the right place. This simple test can save you from confused customers later.

How to Create a Shopify Order Tracking Page?

To give customers easy access to tracking information, you should add a dedicated tracking page to your Shopify store. This page lets visitors enter their order details and get instant status updates.

You have 2 main options:

• Use Shopify’s Native System: Direct customers to their existing order status pages through custom navigation or a simple lookup form.
• Install a Third-Party App: Use apps like SyncTrack Order Tracking to create a more advanced tracking experience with better branding and features.

Most merchants prefer third-party apps because they offer more control and a better customer experience. Here is the guideline for each option.

Create A “Track My Order” Page With Shopify’s Native System

Shopify automatically creates an order status page for every purchase. Customers get a direct link to this page in their order confirmation email. This page shows order progress like “Processing,” “Shipped,” and “Delivered.”

Step 1: Add Tracking Numbers to Your Orders

1. Go to Orders in your Shopify Admin

2. Click on the order you want to update

3. In the fulfillment section, enter the tracking number

4. Select the correct shipping carrier from the dropdown

5. Click “Save”

Once saved, Shopify automatically updates the order status page with tracking information and sends notifications to customers.

Step 2: Create Your “Track My Order” Page

1. Navigate to Online Store > Pages in Shopify Admin
2. Click “Add page”
3. Title the page “Track My Order”

4. Add this content to help customers:

• • “Check your order confirmation email for a direct tracking link”
  • “Account holders can log in and view ‘Recent Orders’ for tracking details”
  • Include your contact information for customers who need help

Step 3: Add the Page to Your Navigation

• Go to Online Store > Menus

• Select your main menu
• Click “Add menu item”
• Name it “Track My Order”
• Link it to the page you just created
• Save your changes

Step 4: Test the Customer Experience

After setup, customers will:

• Receive an order status link immediately after checkout
• Get automatic email/SMS updates when you add tracking numbers
• Access their tracking information by logging into their account
• Use your new “Track My Order” page for guidance on finding their tracking details

This native approach works well for stores using major carriers like USPS, UPS, FedEx, and DHL, as Shopify automatically pulls tracking updates from these services.

Create A “Track My Order” Page With SyncTrack Order Tracking

Step 1: Install SyncTrack Order Tracking

Install the SyncTrack Order Tracking app from the Shopify App Store by clicking here. Then, click “Install” and follow the setup instructions. Most apps offer free plans or trials, so you can test them before committing. With SyncTrack, you not only offer order tracking to customers, but there are more benefits, such as:

• Reduce Support Tickets: SyncTrack helps customers find their own order status instead of emailing you. This can lower the number of basic tracking inquiries your team handles daily.
• Automatic Updates: This app detects shipping carriers and pulls tracking information without manual input. Once set up, it runs in the background.
• Free Plan Available: You can test SyncTrack’s features with their free tier before deciding if paid upgrades are worth it for your store volume.
• Customer Self-Service: When customers can check tracking themselves, they’re less likely to contact support for routine order updates. This frees up your team for more complex issues.
• Branded Experience: The tracking page uses your store’s design, keeping customers on your website rather than redirecting them to carrier sites.

SyncTrack has a 4.6-star rating from 58 users, indicating generally positive experiences. So why take a miss?

Step 2: Create the Tracking Page

In SyncTrack settings, make sure order status syncing to Shopify is ON. This keeps all delivery updates pushed into Shopify order timelines automatically.

1. In Shopify Admin: Go to Online Store > Pages.
2. Click “Add page” and name it (e.g. “Track My Order”).
3. Paste either the SyncTrack tracking widget script or link (get direct embed/link from SyncTrack app dashboard).
4. Save and publish the page.

Step 3: Start Customizing Your Tracking Page

It’s time to create a branded tracking page that matches your store’s look and feel.

First, access the tracking page editor

• Go to Tracking Page → Tracking page editor → Customize
• You’ll see three main tabs:
  • Order Lookup Page: This is where customers enter their tracking details to find their order. You can:

• Choose which lookup methods to enable (tracking number, order ID, email, or phone)
• Customize field labels, placeholders, and error messages
• Add banner images and customize the page title and description

• Order Status Page – Where customers view shipment status
  • Progress bar – Fulfillment stages from “Ordered” to “Delivered”
  • Custom statuses – Add unique steps like “In production” or “Quality check”
  • Order details – Show product info, totals, and tracking information
  • Product recommendations – Display related products to encourage reorders
  • Policy links – Add support contact, return policy, and social media links
• Appearance – Design and styling options
  • Choose between Classic (fixed-width) or Modern (full-width) layout
  • Customize colors for buttons, text, and accent elements
  • Set date and time format preferences
  • Adjust button corner roundness

Learn more details on the step-by-step setup here.

Step 4: Add Navigation Links

Make sure customers can find your new tracking page:

1. Go to Online Store > Menus
2. Choose your main menu or footer menu
3. Click “Add menu item” 
4. Enter “Track Your Order”, or the name you have set above

1. Select your tracking page as the destination

Consider adding the link to multiple locations so customers can easily find it.

Step 5: Test Everything

Before announcing your new tracking page, test it thoroughly:

• Use real order numbers to check if tracking works
• Try different order statuses (shipped, delivered, etc.)
• Test the page on mobile devices
• Make sure all links work correctly

Step 6: Tell Your Customers

Let customers know about this new feature:

• Send an email to recent customers
• Add a note to your order confirmation emails
• Consider a homepage banner announcing the feature
• Update your FAQ section

Smart Strategies That Actually Work

Setting up a tracking page is just the start. Here are proven methods that create real business results:

Turn Tracking Visits Into More Sales

When customers check their order status, they’re already thinking about your brand. Research shows these customers are 27% more likely to buy something else if you handle it right.

Here’s what works: Show related products when they check tracking. If someone bought a phone case, suggest a screen protector when their order ships. If they ordered skincare, recommend complementary products while they’re waiting for delivery.

Time your suggestions carefully. When the order just shipped, customers feel excited – that’s when they’re most open to buying add-ons. Don’t wait until after delivery when the excitement fades.

Use Simple Psychology Tricks

People make buying decisions based on emotions, not logic. When customers see others buying, they feel more confident about their choice.

Create a story around delivery. Instead of “Package shipped,” say “Your order is carefully packed and heading your way.” Instead of “In transit,” try “Your package is making great progress.” These small changes make customers feel better about waiting.

Learn From Tracking Behavior

Smart stores use tracking data to understand customers better. Pay attention to who checks tracking often versus who checks once and forgets.

Customers who check multiple times are usually worried about their order. Send these people extra updates and reassurance. Customers who check once are typically confident – these are your best customers for future launches.

Track when people check their orders the most. If everyone checks at 9 AM, that’s the perfect time to send marketing emails. If they check right after work, send your promotions then.

Make Every Tracking Check Count

Every time someone checks tracking, they’re paying attention to your brand. Don’t waste these moments.

Share useful content that matches where their order is. When it’s being packed, show how you quality-check products. When it ships, give care tips. When it’s delivered, ask for photos or reviews. Use friendly language that builds excitement instead of just giving facts. “Your order is almost ready to make your day better” works better than “Order processing.”

Final Words

Here’s the thing about the Shopify order tracking page: it’s not just about keeping customers informed. It’s about building trust, reducing support costs, and creating opportunities for additional sales.

The key is making tracking as smooth and professional as possible. Remember, good order tracking isn’t just a nice feature, it’s an essential part of the customer experience. Get it right, and you’ll see fewer support tickets, happier customers, and more repeat business. Get it wrong, and you’ll spend your days answering “Where’s my order?” calls instead of growing your business. Now, invest time to set up a track your order page right away!

Why Order Tracking Matters for Your Shopify Business?

Order tracking isn’t just a nice feature – it’s essential for modern e-commerce. Here’s why it should be a top priority for your Shopify store:

• Build Customer Trust: Tracking transparency shows customers their order is handled properly. When people see their package moving, they trust your business and buy again.
• Cut Support Tickets: Without tracking, customers flood your inbox asking, “Where’s my order?” Self-service tracking eliminates most of these emails.
• Improve Customer Loyalty: Proactive updates show you care beyond the sale. This turns one-time buyers into repeat customers who refer others.
• Get Shipping Data: Track which carriers perform best and where delays happen. Use this data to improve your fulfillment process.
• Create More Sales: When customers check tracking on your site, show them related products or special offers for additional revenue.

What Features Does Shopify Tracking Have?

Before diving into third-party apps, let’s explore what Shopify offers right out of the box. Understanding these native features helps you decide if you need additional tools.

The Order Status Page

Every Shopify store automatically creates an order status page for each purchase. This page shows customers their order details and shipping progress. Here’s what makes it useful:

Real-Time Updates for Major Carriers

If you use popular shipping services like USPS, UPS, FedEx, or DHL, Shopify pulls tracking data directly from these carriers. Customers see updates like “Order Placed,” “Shipped,” “Out for Delivery,” and “Delivered” without you doing extra work.

Visual Tracking Map

For supported carriers, customers get a live map showing where their package is located. This visual element makes tracking more engaging and informative.

Automatic Email Links

When you fulfill an order and add a tracking number, Shopify sends customers an email with a direct link to their order status page. This happens automatically with the default email templates.

Limitations to Consider

While Shopify’s native tracking works well, it has some drawbacks:

• Limited Carrier Support: Not every shipping company integrates with Shopify’s system. If you use smaller or regional carriers, the tracking might not update automatically.
• Hard to Find: Customers only see the order status page right after checkout or through email links. There’s no obvious way for them to find it later on your website unless you add navigation links.
• Basic Customization: The default order status page shows your logo but offers limited branding options. You can’t easily add marketing content or match it perfectly to your store’s design.

The Shop App Integration

Shopify offers the Shop app (formerly called Arrive) as a mobile tracking solution. When you enable “Track with Shop,” customers can download this free app to monitor all their Shopify orders in one place.

Benefits of the Shop app include:

• Automatic delivery notifications
• Tracking for multiple stores in one app
• Fewer customer service inquiries
• No setup cost for merchants

However, not every customer wants to download another app, which is why having web-based tracking remains important.

How To Create A “Track My Order” Page?

To give customers easy access to tracking information, you should add a dedicated tracking page to your Shopify store. This page lets visitors enter their order details and get instant status updates.

You have two main options:

• Use Shopify’s Native System: Direct customers to their existing order status pages through custom navigation or a simple lookup form.
• Install a Third-Party App: Use apps like our SyncTrack Order Tracking to create a more advanced tracking experience with better branding and features.

Most merchants prefer third-party apps because they offer more control and a better customer experience. You can read the detailed step-by-step here.

Top 8 Best Shopify Tracking Apps

Shopify’s built-in tracking works well, but growing businesses need more advanced features like branded tracking pages, analytics, and automated notifications. Here are the top-rated order tracking apps currently dominating the Shopify App Store in 2025.

1. Synctrack Order Tracking Page

Developer: Trakow | Built for Shopify

Synctrack Order Tracking focuses on creating comprehensive tracking experiences with global shipment support and branded tracking pages.

Key Features:

• Global shipment tracking with 2,880+ couriers (DHL, USPS, FedEx, UPS, YunExpress)
• Branded tracking page for order lookup in one place
• Real-time tracking updates
• Estimated delivery date (EDD/ETA) display
• Auto courier matching for shipment tracking
• Email and SMS tracking notifications
• Order lookup and tracker analytics
• Mobile-optimized tracking pages
• Google translation support
• CSV export capabilities
• Advanced analytics dashboard
• Hide keywords & locations (great for dropshipping)

Pricing:

• Free Plan: 20 orders/month, branded tracking page, email notifications
• Launch: $9/month for 200 orders/month, SMS notifications, product upsells
• Scale: $49/month for 2,000 orders/month, EDD, courier mapping
• Pro: $99/month for 5,000 orders/month, advanced analytics, VIP support

Best For: Stores needing comprehensive tracking solutions with strong PayPal compliance features, international shipping, and those wanting to reduce customer inquiries through self-service tracking.

2. Parcel Panel Order Tracking

Developer: Channelwill | Built for Shopify

Parcel Panel leads the 2025 rankings with perfect ratings and strong merchant feedback. This app excels at creating branded shopify tracking experiences that keep customers on your site.

Key Features:

• Real-time tracking for 900+ carriers worldwide
• Fully customizable branded tracking pages
• Smart upsell system on Shopify tracking pages
• AI delivery estimates and delay predictions
• Multilingual support (perfect for global stores)
• Integration with Klaviyo, Gorgias, and other marketing tools
• Returns and exchange portal
• 24/7 customer support via live chat

Pricing:

• Free Plan: 20 orders/month
• Starter: $11/month for growing stores
• Advanced: Higher tiers for enterprise needs

Best For: Shopify merchants prioritizing brand consistency and customer experience enhancement.

3. Track123 Order Tracking

Developer: Track123 | Built for Shopify

Track123 stands out for its comprehensive automation and PayPal integration, making it ideal for stores processing high volumes or international orders.

Key Features:

• Support for 1,500+ global carriers
• Automated email and SMS notifications
• PayPal tracking sync (reduces disputes and holds)
• Product upsells on Shopify tracking pages
• Advanced shipping analytics dashboard
• Real-time delivery estimates
• Multilingual tracking pages

Pricing:

• Free Plan: 50 orders/month (generous limit)
• Growth: $9/month for additional features
• Pro: Custom pricing for enterprises

Best For: High-volume stores, international shipping, and merchants using PayPal extensively.

4. 17TRACK Order Tracking

Developer: 17TRACK | Built for Shopify

17TRACK offers the widest carrier coverage available, supporting 2,800+ shipping services globally – making it unbeatable for international merchants.

Key Features:

• Massive carrier database (2,800+ and growing)
• Automatic carrier detection
• Multilingual tracking pages (36+ languages)
• AI-powered delivery insights
• Buyer protection for lost/damaged shipments
• Batch tracking capabilities
• Global Shopify tracking from 220+ countries

Pricing:

• Free Plan: 50 shipments/month 
• Paid Plans: Starting at $9/month for higher volumes

Best For: International businesses, cross-border shipping, and stores using regional carriers.

5. Tracktor Order Tracking

Developer: ShopPad Inc. | Built for Shopify

Tracktor provides professional-grade tracking with deep Shopify integration and advanced customization options.

Key Features:

• Support for 1,700+ carriers (one of the highest)
• Professional Shopify tracking interface with live maps
• Deep Shopify admin integration
• Delivery exception alerts
• Advanced analytics and reporting
• API access with webhooks
• Shopify Flow integration

Pricing:

• Free Plan: Available for 10 orders/ month with basic features
• Paid Plans: Starting at $4.99/month

Best For: Mid-to-large businesses wanting professional tracking with advanced customization.

6. AfterShip Order Tracking 

Developer: AfterShip

AfterShip remains a popular choice for enterprise-level features, though recent reviews indicate concerns about pricing for smaller businesses.

Key Features:

• 1,100+ carrier integrations
• Predictive delivery analytics
• Advanced email/SMS automation
• Comprehensive shipping analytics
• AI-powered delivery estimates
• Enterprise-grade API

Pricing 2025 Update:

• Free Plan: 50 shipments/month
• Essentials: $11/month 
• Pro: $119/month
• Premium: $239/month for full customization

Important Note: Recent 2025 reviews suggest that while AfterShip offers robust features, many customization options require premium plans, making it expensive for smaller businesses.

Best For: Large enterprises with high shipping volumes and complex Shopify tracking needs.

7. Ordertracker – Track & Upsell 

Developer: VNA DIGITAL LTD

Ordertracker focuses on turning tracking pages into revenue opportunities while providing solid tracking functionality.

Key Features:

• 1,200+ supported couriers
• Fully customizable tracking pages
• Dropshipping mode (hides Chinese origins)
• Automatic order status masking
• Delivery forecasts
• Auto-translation features
• Upselling capabilities

Pricing:

• Free: 5 orders/month
• Essential: $9/month for 250 orders
• Pro: $29/month for 1,000 orders
• Business: $99/month for 5,000 orders

Best For: Dropshipping stores and merchants wanting to monetize their tracking pages.

8. TrackingMore Order Tracking

Developer: TrackingMore | Built for Shopify

TrackingMore provides reliable tracking with a focus on customer communication and shipping performance optimization.

Key Features:

• 900+ carrier integrations
• Branded multilingual tracking pages
• Live shipment status updates
• Customer notification automation
• Shipping performance analytics
• PayPal and Stripe sync capabilities
• Pre-sale delivery estimates

Pricing:

• Free Plan: Around 50 parcels/month
• Basic: $9/month for ~200 parcels
• Pro: $55/month for ~2,000 parcels

Best For: Mid-sized businesses focused on customer communication and detailed analytics.

Shopify Order Tracking FAQs

1. Does Shopify provide tracking numbers for all orders?

No, not automatically for every order. Shopify does not generate tracking numbers on its own unless you use Shopify Shipping to buy labels through their platform. 

If you fulfill orders yourself or use carriers without integration, you need to manually enter the tracking number. When your shipping carrier is integrated or you purchase shipping labels via Shopify, tracking numbers are included with those labels. Otherwise, you get the tracking number from your carrier and add it manually.

2. How can I add tracking information to an order in Shopify?

To add tracking information to an order in Shopify, follow these steps:

• Step 1: From Shopify Admin, go to Orders and select the order.
• Step 2: For unfulfilled orders, click “Fulfill items” in the “Unfulfilled” section and enter the tracking number in the tracking number field. Shopify may automatically detect the carrier based on the number format, or you can select it manually.
• Step 3: For already fulfilled orders, click “Add tracking” in the Fulfilled section to add tracking information later.
• Step 4: Add multiple tracking numbers for the same carrier if different parcels are used.
• Step 5: For bulk updates, you will need a third-party app to add or correct tracking information for many orders at once.

3. Can I customize the order tracking page on Shopify?

Yes, you have several customization options:

• Option 1: Use the Checkout & Accounts Editor to customize Shopify’s order status page. Adjust branding, layout, colors, and fonts.
• Option 2: Install apps from the Shopify App Store for advanced features like custom fields or branded tracking widgets on the tracking page.

4. How can I automate order tracking notifications on Shopify?

There are 2 methods for you to automate order tracking notifications on Shopify, which are:

• Method 1: Use Shopify’s built-in notifications through Settings → Notifications. Enable templates for shipping confirmation and shipping updates. When you add tracking numbers or fulfill with tracking, Shopify automatically sends emails to customers.
• Method 2: Ensure your email templates include tracking links and order status URLs using Liquid code like {{ order_status_url }}.

5. How can I integrate third-party tracking with Shopify?

You can integrate third-party tracking with Shopify with these 3 options:

• Option 1: Use third-party apps from Shopify’s App Store that specialize in shipment tracking, such as SyncTrack Order Tracking Page. These apps connect to multiple carriers globally, provide status updates, and display tracking information with your branding.
• Option 2: Use Shopify APIs to develop custom solutions or integrate existing systems that automatically push tracking data into Shopify orders.
• Option 3: Work with fulfillment or third-party logistics (3PL) providers that have apps or systems syncing with Shopify to automatically handle order fulfillment, tracking generation, and pushing tracking information back to both Shopify orders and customers.

Conclusion

Your customers expect transparency, and excellent tracking delivers it. Good tracking prevents support headaches, builds customer trust, and creates opportunities for engagement. The investment pays off in customer satisfaction and repeat business. Don’t wait – implement better tracking now and watch your customer experience transform.

If you’re running a Shopify store and want a more affordable or feature-rich tracking solution, this guide breaks down the 11 best AfterShip competitors. We’ll cover both free and paid options, comparing their pricing, features, and what makes each one unique.

What Is AfterShip?

AfterShip is a shipping tracking platform that helps online stores keep customers informed about their orders. It connects with over 1,200 shipping companies worldwide, so you can track packages no matter which carrier you use. Here are the main features of Aftership:

• Custom Tracking Pages – Instead of sending customers to generic courier websites, create branded tracking pages that match your store’s look and feel.
• Real-Time Updates – Automatically track shipments and get status updates from any major shipping carrier.
• Smart Notifications – Send email and SMS alerts when packages are shipped, in transit, or delivered. This cuts down on “Where’s my order?” customer service tickets.
• Delivery Predictions – Use AI to give customers accurate delivery estimates.
• Analytics Dashboard – See how well your carriers perform, track delivery rates, and monitor customer engagement.
• Easy Integrations – Works with popular platforms like Shopify, WooCommerce, and email marketing tools.

And about the pricing:

Overall, this platform is straightforward to set up and helps reduce customer anxiety about shipments while keeping your brand front and center during the post-purchase experience.

What to Look for in AfterShip Alternatives?

Before diving into the alternatives, here’s what matters most when choosing a tracking solution:

Price That Makes Sense

AfterShip can be expensive for many merchants, with several more affordable alternatives available in the market. When evaluating per-shipment costs, alternatives offer similar value, often costing about one-third of AfterShip’s price at higher shipping volumes. This substantial cost difference has led many businesses to explore more budget-friendly tracking solutions that provide similar functionality without the premium price tag.

So, your tracking tool shouldn’t drain your budget. Look for transparent pricing that scales with your business.

Works With Your Tools

Your tracking app needs to play nice with Shopify and other platforms you use.

Whether it’s Klaviyo for emails, Gorgias for support, or Amazon for multi-channel selling, smooth integrations save you hours of manual work.

Shows You What’s Working

Good tracking tools give you insights into shipping performance and customer behavior.

You need to know which carriers deliver on time, where delays happen, and how tracking pages impact repeat purchases. Strong analytics help you fix problems before customers complain.

Top 11 Best AfterShip Competitors

1. Synctrack Order Tracking

Synctrack stands out as a powerful tracking solution that solves a critical problem many Shopify merchants face: At its core, Synctrack automatically syncs order tracking information from 2,800+ carriers worldwide, builds a native branded tracking page inside your store, and sends real-time status email notifications. That means fewer disputes, fewer support requests, and happier customers who always know where their package is.

Why Synctrack is winning merchants over:

• Smart pricing – 2,000 shipments cost just $49/month vs AfterShip’s $119 for the same volume
• Marketing on tracking pages – Add product upsells and review requests to boost revenue during order tracking
• Your customers actually know where their stuff is – Clean tracking pages with your branding, real-time updates, and delivery estimates so people stop asking “where’s my order?”
• No carrier restrictions – All carriers work on all plans (no premium paywalls)

Integrations: Native Shopify integration with automatic order updates. Connects to Klaviyo and Gorgias through Shopify’s timeline for triggered campaigns. Works with Zapier, Twilio for SMS, PageFly for custom pages, and Avada for marketing automation.

Pricing: Free plan covers 20 shipments/month. Paid plans: $9/month (from 200 shipments), $49/month (from 2,000 shipments), $99/month (from 5,000 shipments). All plans include a 7-day free trial.

INSTALL SYNCTRACK NOW

2. ParcelPanel

ParcelPanel stands out as an all-in-one platform built specifically for Shopify. Supporting over 1,300 carriers worldwide, it tracks packages in real-time while keeping everything under your brand.

What sets ParcelPanel apart?

• All-in-one dashboard – Combines tracking, returns, and marketing in one place
• Branded tracking pages – Customers track orders on your site, not generic carrier pages
• Built-in marketing – Add product recommendations to tracking pages
• Smart analytics – Track delivery performance, identify delay causes, and measure how tracking drives repeat purchases

Integrations: Works seamlessly with Shopify (just installed from the App Store), plus WooCommerce, Klaviyo, Gorgias, Zendesk, and Yotpo.

Pricing: ParcelPanel offers transparent pricing with a free plan to get started. However, when compared to alternatives like Synctrack, it’s notably more expensive. Their Professional plan costs $59/month for 2,000 shipments versus Synctrack’s $49/month for the same volume.

3. TrackingMore Order Tracking

TrackingMore delivers core tracking features at budget-friendly prices. Supporting 1,400+ carriers across 135 countries, it handles everything from USPS to obscure local couriers.

Why choose TrackingMore:

• Developer-friendly – Robust API and webhooks for custom integrations
• One-click setup – Shopify app installs instantly, no coding needed
• Massive carrier support – 1,300+ carriers across 135 countries
• Budget pricing – Costs about 1/3 of AfterShip at high volumes
• 99.9% uptime – Fast API response and reliable performance

Integrations: One-click Shopify installation, plus WooCommerce and CSV imports. The API connects to virtually any system.

Pricing: Track123 offers only a free plan for installation with 50 shipments monthly. Their paid plans provide excellent value, starting at $9/month for 200 shipments, which is competitive with AfterShip’s Essential plan. For higher volumes, Track123 becomes significantly more affordable: 2,000 shipments cost $55/month compared to AfterShip’s $119.

4. Shippo

Already using Shippo for shipping labels? It doubles as a tracking solution.

Shippo advantages:

• Multi-carrier rates – Compare prices across 40+ carriers instantly
• Bulk label printing – Generate hundreds of labels at once
• Multi-channel sync – Pull orders from Shopify, Amazon, eBay automatically
• Discounted postage – Access pre-negotiated bulk rates
• Simple interface – Easy to use, even for shipping beginners

Integrations: Works with USPS, UPS, FedEx, DHL Express, Amazon, Etsy,…

Pricing: Shippo offers a free Starter plan with 30 labels monthly, plus tracking, returns, and 50-90% discounts on USPS, UPS, DHL Express shipping rates. The Professional plan starts at $19/month for up to 10,000 labels, with pricing scaling based on your monthly shipping volume. 

However, when comparing pure tracking value, Synctrack offers much better deals – their free plan covers 20 shipments with full tracking features, while their $9/month plan handles 200 shipments versus Shippo’s focus on label printing. For merchants primarily needing order tracking without shipping label services, Synctrack provides significantly more tracking volume at lower costs.

5. Easyship

For international sellers, Easyship combines shipping management with tracking.

International shipping features:

• Global couriers – From major carriers to local postal services
• Up to 91% off shipping – Pre-negotiated rates for certain routes
• Automatic tax calculation – Shows duties and taxes at checkout
• Shipping rules engine – Automate carrier selection based on package details
• Regional analytics – Track performance by country and region

Integrations: Native Shopify app, plus connections to WooCommerce, BigCommerce, Amazon, eBay, and more.

Pricing: Easyship offers a free tier with 50 shipments monthly, but their paid plans are much pricier than AfterShip. Starting at $29/month for 500 shipments compared to AfterShip’s $11/month plan that covers the same volume.

While Easyship is cheaper at higher volumes, most small to medium businesses will find AfterShip more affordable. However, Easyship focuses more on shipping logistics and international features rather than pure tracking, so you’re paying for different capabilities.

6. ShipStation

ShipStation excels at consolidating orders from multiple channels. Import from Shopify and 70+ other sources, generate labels in bulk, then push tracking back to each platform automatically.

Operational benefits:

• 70+ channel integrations – Consolidate all orders in one dashboard
• Bulk processing – Handle hundreds of orders at once
• Automated workflows – Set rules for shipping based on order details
• Unified tracking view – Check any order status without visiting carrier sites
• Custom forms – Auto-generate customs forms for international orders

Integrations: Connects with every major e-commerce platform, plus PayPal, inventory tools, and helpdesks like Zendesk.

Pricing: ShipStation’s pricing plans now start at $14.99/month (Starter) with variable pricing based on order volume. ShipStation is cheaper at medium volumes but more expensive for small businesses just starting out. However, ShipStation focuses heavily on shipping management and warehouse operations, while AfterShip specializes in post-purchase tracking and customer communication.

7. Route

Route offers a unique approach with its consumer-facing mobile app. Customers track all their online orders in one place, with map-based tracking that feels like “Uber for packages.”

What makes Route different:

• Visual tracking – Map-based interface shows package location
• Package protection – Optional insurance against loss, theft, or damage
• Universal tracking app – Customers track all orders, not just yours
• Push notifications – Real-time updates via mobile app
• Claims handling – Route manages insurance claims for you

Integrations: Easy Shopify installation, plus BigCommerce and Magento. Supports over 2,000 carriers globally.

Pricing: Basic plan is free for merchants (customers pay for insurance). Route+ starts at $349/month for advanced features like carbon-neutral shipping and Klaviyo integration.

The price seems shocking, right? Route is significantly more expensive when you need advanced features. However, they serve different purposes: Route focuses on package protection and insurance, while AfterShip specializes in tracking. Most merchants using Route for basic package protection won’t need the expensive Route+ plan, making it essentially free compared to AfterShip’s tracking fees.

8. Shipway

Shipway is a versatile tracking solution that focuses on improving customer experience through real-time updates and automated notifications. With support for over 700 carriers, it’s built to handle businesses of all sizes looking to streamline their order tracking.

Why Shipway stands out:

• 700+ carrier network – Extensive global carrier support for worldwide shipping
• Automated communications – SMS and email notifications keep customers informed
• Branded tracking pages – Customize pages to match your store’s look and feel
• Performance analytics – Detailed reports on delivery times and carrier performance
• Multi-platform support – Works with Shopify and other major e-commerce platforms

Integrations: Seamless Shopify integration, plus compatibility with WooCommerce, Magento, and other major e-commerce platforms. The setup process is straightforward with no coding required.

Pricing: Shipway offers a free basic plan, but their paid plans are significantly more expensive than AfterShip. Starting at $39.99/month for 1,200 orders compared to AfterShip’s better value.

Here are the key differences: 

• Shipway is cheaper at very high volumes (5,000+ orders). 
• AfterShip is much more affordable for small to medium businesses. 

For pure tracking needs, based on your business size to choose the best fit.

9. 17TRACK

17TRACK started as a consumer tracking site but now offers merchant solutions.

Its strength? Supporting 2,800+ carriers across 190+ countries, perfect for dropshippers and international sellers.

Global tracking features:

• 2,800+ carriers – Most extensive carrier coverage available
• Auto-detect carriers – Recognizes the carrier from the tracking number format
• 33+ languages – Tracking pages in the customer’s native language
• Mobile-optimized – Works perfectly on all devices
• PayPal integration – Syncs tracking to prevent disputes

Integrations: Official Shopify app, PayPal sync, and connections to Klaviyo and Omnisend.

Pricing: 17TRACK offers 50 free shipments monthly, with paid plans starting at $9/month for 200 shipments. Their pricing is more competitive than AfterShip across most volume tiers. 17TRACK is significantly better value for businesses shipping 200-1,000 orders monthly, but AfterShip becomes more cost-effective at higher volumes.

10. Track123

Track123 keeps things simple and affordable. Perfect for small to medium-sized businesses that want reliable tracking without the complexity or cost of enterprise solutions.

What Track123 offers:

• 1700+ carrier integration – Covers most major shipping providers globally
• Multi-language support – Serve international customers in their language
• Customizable notifications – Set up email alerts for key tracking events
• User-friendly dashboard – Intuitive interface that anyone can navigate
• Free tier available – Start tracking without upfront costs

Integrations: Easy Shopify integration with a simple app installation. Works with over 1700 carriers worldwide, though some users report occasional syncing issues.

Pricing: Track123 offers 50 free shipments monthly, with paid plans starting at $9/month for 300 shipments. Significantly better value than AfterShip across all volume tiers.

AfterShip Alternatives Key Takeaways

Price Comparison

Tool	Free Plan	Entry Paid Plan	2,000 Shipments/Month	Best For
AfterShip	50 shipments	$11/month (100 shipments)	$119/month	Enterprise with budget
Synctrack	20 shipments	$9/month (200 shipments)	$49/month	Business all size
Track123	50 shipments	$9/month (300 shipments)	$49/month	Small businesses starting out
17TRACK	50 shipments	$9/month (200 shipments)	$159/month	International tracking needs
ParcelPanel	20 shipments	$11/month (200 shipments)	$59/month	Brand-focused stores

Feature Comparison 

Feature	Synctrack	ParcelPanel	TrackingMore	Route	17TRACK	Track123
Carriers Supported	2,880+	1,500+	1,300+	2,000+	2,800+	1,500+
PayPal/Stripe Sync	Auto				Manual	Yes
Branded Tracking Page
Returns Management					Built-in
Marketing on Tracking	Upsells	Product recs				Product recs
24/7 Live Support
All Carriers on Free

Top 3 Best AfterShip Alternatives by Category

• Best Value for Money

• • • Synctrack – $49 for 2,000 shipments (vs AfterShip’s $119)
    • Track123 – $49 for 2,000 shipments + 50 free shipments/month
    • 17TRACK – $49 for 1,000 shipments (great mid-range value)

• Best for International Sellers

• • • 17TRACK – 2,800+ carriers, 190+ countries, 33 languages
    • Synctrack – 2,880+ carriers globally
    • ParcelPanel – 1,500+ carriers with multilingual support

• Best for Revenue Growth

• • Synctrack – Upselling features on tracking pages
  • ParcelPanel – AI product recommendations boost repeat purchases
  • Track123 – Product recommendation widgets on tracking pages

Final Tips

Ready to move forward? Start by testing 2-3 AfterShip alternatives with your actual orders. If you want to keep track of delivery progress and issues, and maximize revenue from your tracking pages, Synctrack Order Tracking is worth trying first – their upselling features turn tracking pages into revenue generators. Use their free trials to see real results – how the tracking page looks, how fast support responds, and whether it actually cuts your workload.

Remember: avoid hidden fees, check integration compatibility, and focus on solving your specific pain points. The right tracking solution isn’t just about saving money – it’s about creating a post-purchase experience that turns one-time buyers into loyal customers while freeing up your time to grow your business.

Whether you’re handling a pricing adjustment, compensating for a shipping delay, or addressing a minor product issue, mastering partial refunds is essential for running a successful Shopify store.

What’s a Partial Refund on Shopify?

A partial refund on Shopify is when you return only a portion of a customer’s payment instead of refunding their entire order. It’s a flexible feature that lets you give money back for specific items or issues while the customer keeps the rest of their purchase.

Here’s how it works: A customer buys three items for $150. One arrives damaged, but they love the other two. Rather than processing a full return, you refund $50 for the damaged item. The customer keeps what they want, and you keep most of the sale. Win-win.

Shopify makes this process straightforward through your admin panel. You can refund exact amounts, adjust for individual items, or even offer a percentage discount for minor issues like delayed shipping. The refunded amount typically returns to the customer’s original payment method within 5-10 business days.

When Do Store Owners Use Partial Refunds?

You’ll find yourself using partial refunds more often than you might think. Here are the most common situations:

• Small product issues: A mug has a tiny chip. A t-shirt has a small misprint. Instead of returns, give them 20% off. They keep it, and you save shipping costs.
• Shipping problems: Package came late? Used standard instead of express shipping? Refund the shipping fee. It shows you care and costs less than losing a customer.
• Price adjustments: Customer bought something on Monday, you start a sale on Tuesday. Just refund the price difference. No need for returns and rebuys.
• Multi-item returns: Someone buys five items, returns two. Refund those two only. They keep what they want, and you keep most of the sale.

Full vs. Partial Refunds: Understanding the Difference

Before we get into the how-to, let’s clear up any confusion between full and partial refunds. They’re similar but serve different purposes.

Full refunds give back everything. The entire payment returns to the customer, and the order closes out completely. Once you process a full refund, that’s it – the transaction is done.

Partial refunds are more flexible. You choose exactly what to refund – specific items, custom amounts, or shipping fees. The order stays active with a “Partially refunded” status, meaning you can issue more partial refunds later if needed.

Here’s the key difference: flexibility. With partial refunds, you’re not locked into an all-or-nothing decision. You can handle issues surgically, addressing specific problems without throwing away the entire sale.

The order status tells the story too. Full refunds mark orders as “Refunded” (case closed), while partial refunds show “Partially refunded” (still some payment retained). This distinction helps you track which orders might need follow-up or additional refunds down the road.

How to Do a Partial Refund on Shopify?

Ready to process your first partial refund? Follow these steps, and you’ll have it done in minutes.

1. Go to Shopify Admin → Orders.
2. Click the order you want to refund.

3. Click Refund.

4. Select the items or adjust the quantity you want to refund.
5. If you want to refund only part of an item’s cost:

• Leave the quantity unchanged.
• Adjust the refund amount in the “Amount to refund” field.

6. (Optional) Check the box to restock items if they are returned.
7. Add a note explaining the reason for the partial refund (helpful for records).
8. Click Refund.

BUT, some payment gateways don’t support partial refunds through Shopify. You might have to log into your payment processor’s dashboard to issue the partial refund, then record it in Shopify by creating a note or using the “Mark as refunded” option.

If you often deal with partial refunds, especially when payment gateway limitations slow you down, consider Synctrack: Returns & Exchanges. Instead of losing revenue with a cash refund, Synctrack helps you recover sales and boost customer satisfaction through smarter return and exchange flows. Here’s how Synctrack can help you with a Shopify partial refund:

• If a gateway won’t process a partial refund, you can offer an exchange for another item instead.
• You can issue store credit for the partial amount without needing the payment provider to process it.
• With its custom return flows, you decide when to offer refunds, exchanges, or credits, giving you more control over your revenue.

This app also gives you more than that:

• Automate approvals and rejections: set up return workflows that run on their own based on product type, order value, or any rules you define.
• Reduce cash refunds: offer store credits, gift cards, or discount codes instead, so the money stays in your business.
• Centralized management: all return data syncs with Shopify automatically, so you can manage everything in one place.
• Better customer experience: customers get a clean, branded self-service return portal and email updates, which builds trust and loyalty.
• Seamless shipping integration: works with 100+ carriers like Shiprocket, Shippo, FedEx, Australia Post, and more, so you can handle return shipping without extra hassle.

What Happens After the Partial Refund?

Once you’ve processed the refund, several things happen behind the scenes.

• For the customer:

• • Refund appears in 3-10 business days
  • Credit cards = slower (5-10 days)
  • Debit cards = faster (3-5 days)
  • Gift card refunds = instant (balance restored immediately)
  • Mixed payments = gift card first, then other payment method

• For your finances:

• • Next payout = reduced by refund amount
  • Example: $1,000 payout – $100 refund = $900 to your bank
  • Transaction fees = gone forever
  • Original fee (2.9% + 30¢) = not refunded
  • Result: You lose the refund amount PLUS the original fees

• For your records:

• • Reports = automatically updated
  • Sales data = shows actual revenue (minus refunds)
  • Order timeline = permanent refund record
  • Benefits: Easy bookkeeping + customer service history

Smart Tips for Handling Shopify Partial Refund

With our experiences, here’s what separates the pros from everyone else:

• Get agreement first: Before processing any refund, make sure you and the customer are on the same page. A quick message saying, “I’ll refund $20 for the shipping delay – does that work for you?” prevents surprises and shows respect.
• Think long-term: That $15 partial refund might sting today, but consider the lifetime value of keeping a customer happy. One saved relationship can mean hundreds or thousands in future sales. I’ve seen customers become brand advocates after a well-handled refund.
• Learn from patterns: Notice lots of refunds for “wrong size” on a specific product? Time to update that size chart. Multiple “damaged in shipping” refunds? Maybe switch packaging or carriers. Your refund data is free market research.
• Set clear policies: Create internal guidelines like:

• • 10-20% refund for minor cosmetic damage
  • Full shipping refund for delays over X days
  • Price match within 7 days of purchase
  • Consistency builds trust and makes decisions easier for your team.

• Use refunds strategically: Sometimes a partial refund costs less than other solutions. Refunding $20 beats paying $15 return shipping plus losing the entire $100 sale. Do the math and choose wisely.
• Document everything: Those internal notes aren’t just helpful – they’re essential. Good documentation helps with:

• • Training new staff
  • Handling repeat issues
  • Tax and accounting
  • Identifying problem products or suppliers

Shopify Partial Refund FAQs

1. How can I apply a partial refund to a single-item order?

Yes, even if the order only has one item, you can still refund part of its cost. In Shopify Admin, open the order, click Refund, leave the quantity unchanged, and manually adjust the Amount to refund field to the desired partial amount.

2. Are there any fees associated with issuing partial refunds on Shopify?

Shopify doesn’t charge an extra fee for partial refunds, but most payment providers (including Shopify Payments) don’t return the original transaction fees when you refund – whether full or partial. So you’ll absorb the fee portion.

3. Can I customize my refund policy for partial refunds?

Yes, you can define your own policy (e.g., only refund part of shipping, or only accept partial refunds under certain conditions). Make sure it’s clearly written in your store’s Refund Policy page and displayed during checkout to avoid disputes.

4. Are there any legal requirements for issuing partial refunds?

Yes, requirements vary by country or region. For example:

• In the EU, consumer protection laws often require refunds to be processed within 14 days for returned goods.
• In the US, policies are more flexible, but some states have rules about posting refund terms. Always check local consumer laws to ensure your partial refund policy is compliant.

Wrapping Up

Mastering partial refunds on Shopify isn’t just about knowing where to click. Every Shopify partial refund is an opportunity to show customers you value their trust and stand behind your products. Instead of seeing them as a loss, view partial refunds as a smart customer service tool. When handled professionally and communicated clearly, they can turn a one-time buyer into a loyal, repeat customer.

So, how do Shopify returns work exactly? Does Shopify handle returns for you? What’s the best way to set up your return policy? This guide answers all these questions and shows you how to turn returns from a headache into a competitive advantage.

How Shopify Returns Work?

Does Shopify handle returns? The short answer is yes, but with some limits. Shopify gives you basic tools to manage returns and refunds, but it’s not completely automated, as some people think.

Here’s how Shopify returns work:

Shopify lets you create returns manually in your admin panel. You can pick an order, choose which items to return, and send return instructions to customers. The platform also handles exchanges – customers can swap one item for another, and Shopify calculates any price differences. If you want to learn more about how these features stack up, you can check out a detailed Shopify review that covers returns, exchanges, and other store management tools.

When customers send items back, you can process refunds directly through Shopify. The money goes back to their original payment method (credit card, PayPal, etc.). You can also restock returned items with just a checkbox click.

Recently, Shopify added a self-serve returns feature. Now, customers can log into their accounts and request returns themselves. They don’t have to email you or call—they just click “Request Return” on their order page.

The Limitations Of Shopify’s Built-in Returns

While Shopify’s built-in return system offers a basic solution for managing returns, it comes with several limitations that can make the process less efficient for both store owners and customers. Here are some notable gaps:

• Limited refund options: Shopify only refunds to the original payment method. If a customer wants store credit or a gift card instead, you’ll need to handle that manually or use an app like Synctrack: Returns & Exchanges.

Newest update: For Cash on Delivery (COD) orders, you can support refunds via bank transfers, but this is not built-in. However, in the Shopify Editions Summer’25, Shopify is planning to release a “Refund to store credit” feature soon, which will make it easier for merchants to offer store credit instead of a direct refund. Until then, you still need an app to support this.

• Limited policy setup: Shopify only lets you set return policies based on delivery date and product. If you want to set policies based on other factors like order fulfillment date, customer type, or order tags, Shopify doesn’t support it.
• Return shipping labels: Shopify can create prepaid return labels, but only for shipments within the United States. If you’re shipping internationally or your customer is outside the US, you’ll need another solution.
• No automatic approval: Even with self-serve returns, you still have to manually approve or decline each request. There’s no way to automatically approve returns that meet your policy.
• Basic analytics: Shopify tracks returns, but it doesn’t give you detailed reports on return reasons or patterns. You won’t know which products get returned most often without digging through individual orders.
• Store credit complications: Offering store credit requires issuing gift cards manually. There’s no built-in system for instant store credit or bonus credits for choosing store credit over refunds.

Think of Shopify’s return features like a basic toolkit. They’ll get the job done for simple returns, but if you want a more professional setup, you’ll probably need some extra tools.

Want to take your returns process to the next level? Check out the guide below to set up an app and simplify the process.

How To Set Up Shopify Returns Policy and Workflow?

Getting your return policy right is crucial, both for legal reasons and customer satisfaction. Here’s how to set everything up properly.

How To Create Your Return Policy Page

First, you need a clear Shopify return policy that customers can easily find. In your Shopify admin, go to Settings > Policies. You’ll see a section for “Refund and Return Policy.”

Shopify provides a basic template, but don’t just copy it word-for-word. Customize it to match your actual practices. Your policy should cover:

• How long customers have to return items (30 days is standard)
• What condition items need to be in (unused, original packaging, etc.)
• Which items can’t be returned (final sale, personalized items)
• Who pays for return shipping
• How refunds are processed

Write in plain English. Instead of “Merchandise may be returned within thirty (30) days of receipt contingent upon maintaining original condition,” say “You can return items within 30 days if they’re unused and in original packaging.”

Enabling Self-Serve Returns

Self-serve returns save you time and make customers happier. To turn this on:

1. Go to Settings > Customer Accounts in your Shopify admin
2. Make sure you’re using the new customer accounts (not the classic version)
3. Find Self-serve returns and toggle it on

Once enabled, customers can log in and request returns themselves. They’ll pick which item to return, choose a reason, and submit the request. You’ll get notified and can approve or decline it from your admin panel.

Pro tip: Add a link to your customer account page in your return policy. Tell customers exactly where to go to start a return.

Setting Up Return Rules

Return rules help enforce your policy automatically. In Settings > Policies, look for the Return Rules section. Here you can set:

• How many days do customers have to return items
• Which products are final sale (non-returnable)
• Any restocking fees

These rules show up in Shopify POS and help determine if customers can use self-serve returns. If an order is past your return window, the “Request Return” button won’t appear.

Processing Returns in Shopify Admin

When a return request comes in (or a customer emails you), here’s how to handle it:

1. Find the order in your Orders section
2. Click “Return” in the More actions menu
3. Select items and the quantity being returned
4. Choose the return shipping method:

• Create a return label in Shopify (US only)
• Upload your own label
• No shipping required (for in-store returns)

5. Add exchange items if the customer wants to swap for something else
6. Create the return to finalize

After the customer ships the item back and you receive it, go back to the return to process the refund. Check “Restock item” if you’re putting it back in inventory.

Quick Note: Getting your return policy wrong can lead to legal trouble, unhappy customers, and lost sales. These US Legal requirements can help you stay compliant while building customer trust:

• Federal Level:

• No law requires accepting returns on working products
• Must accept returns for defective/misrepresented items (FTC rules)
• Must clearly disclose your return policy

• State Requirements:

• Most states require posted return policies
• No posted policy = customers get automatic return rights (usually 30 days)

• Examples: California (30-day default), New York (similar), Minnesota (bold 14-point font required)

• Must-Do Checklist:

• Post policy clearly on website (footer, checkout)
• Honor your posted promises (legally binding)
• Disclose all fees upfront
•  Always accept defective item returns

Automate Shopify Returns With Synctrack: Returns & Exchanges

Returns don’t have to kill your profits. With customers expecting hassle-free returns and return rates climbing every year, you need a system that works for both you and your shoppers. That’s where Synctrack: Returns & Exchanges comes in.

This Shopify app transforms your returns process from a daily headache into a smooth, branded experience that actually helps retain customers and revenue.

What Synctrack Actually Does

Instead of spending hours processing returns manually, automation handles routine requests. You can focus on growing your business, not paperwork. Here is what Synctrack offers to achieve that:

• Branded Return Portal: Your customers see a professional return page that matches your store’s design. No generic forms or confusing interfaces—just a clean, branded experience that builds trust.
• Smart Automation: Set up conditions to approve returns automatically. For example, you might auto-approve returns within 30 days for orders over $50. The app handles routine requests, so you only deal with special cases.
• Multiple Refund Options: Instead of just refunding to the original payment method, offer store credit or gift cards. This keeps money in your business while giving customers flexibility.
• Easy Exchanges: Customers can swap items for different sizes, colors, or even completely different products. This turns potential refunds into new sales, protecting your revenue.
• Automatic Inventory Updates: When returns get approved, your inventory updates automatically. No more manually restocking items or wondering if your counts are accurate.
• Shipping Integration: Generate prepaid return labels instantly through carriers like FedEx, UPS, and others. Customers print labels at home, making returns hassle-free.

What Merchants Actually Say

The feedback speaks for itself. Merchants consistently mention how Synctrack eliminates the daily grind of managing returns manually. One review sums it up perfectly:

“The best part about Synctrack is how it just works with Shopify. Our returns went from a daily headache to a smooth, branded customer journey.”

Users especially love the automation features, the clean integration with Shopify, and how it encourages exchanges over refunds, keeping more revenue in their pocket.

Built specifically for Shopify merchants, Synctrack integrates seamlessly with your admin panel. No complicated setup or confusing interfaces—it just works. With a 4.9-star rating from over 100 verified reviews, merchants love how it simplifies their returns while keeping customers happy.

The best part? You can start for free and test everything with their 7-day trial. Whether you’re running a small boutique or scaling a DTC brand, Synctrack adapts to your needs without the enterprise-level price tag.

Smart Choice

To make your decision easier, here’s a straightforward comparison of Synctrack: Returns & Exchanges vs. Shopify’s built-in returns:

Tips To Create Great Customer Return Experiences

A good return experience can turn disappointed customers into loyal fans. Here’s how to make returns smooth and customer-friendly.

Make Your Policy Easy to Find and Understand

Two-thirds of shoppers check return policies before buying. If yours is buried or confusing, you’re losing sales. Put a “Returns” link in your site header or footer. Use simple language and bullet points.

Instead of complex legal text, try:

• “30-day returns on all items”
• “Free return shipping on orders over $50”
• “Exchanges processed within 24 hours”

Offer Reasonable Return Windows

Thirty days is the minimum that customers expect. Many successful stores offer 60-90 days to stand out from competitors. Consider extending return windows during holidays—Amazon lets December purchases be returned through January.

Make Return Shipping Affordable

Free return shipping is the gold standard—79% of consumers want it. If you can’t offer free returns on everything, consider:

• Free returns on exchanges or store credit
• Free returns on orders over a certain amount
• Flat-rate return shipping (like $5) instead of full shipping costs

Provide Multiple Return Options

Give customers choices:

• Refund: Money back to the original payment method
• Exchange: Swap for a different size, color, or product
• Store credit: Sometimes with a bonus (like an extra 10% credit)

Exchanges and store credit keep revenue that would otherwise be lost to refunds.

Communicate Throughout the Process

Keep customers updated at every step:

• Confirm when you receive their return request
• Send tracking info for return labels
• Notify when you receive the returned item
• Confirm when refunds are processed

Process Returns Quickly

Aim to process refunds within 2-3 business days of receiving returned items. Slow refunds lead to unhappy customers and potential chargebacks.

Learn from Return Data

Track why customers return items. If you see patterns—like “too small” for a specific shirt—update your size chart or product description. Use return data to improve your business.

The Bottom Line

Don’t let Shopify returns become a headache for your business. With the right approach, clear policies, and maybe a helpful app, returns can actually strengthen customer relationships and boost sales. Start free with Synctrack: Returns & Exchanges, then upgrade as you grow. Remember: easy returns create loyal customers who come back again and again.

App	Best For	Starting Price	Free Option	User Rating
Synctrack Returns	Stores of all sizes	$11.99/month	Yes (10 returns/month)	4.9
Return Prime	New and growing stores	$9.99/month	Yes (5 returns/month)	4.9
AfterShip Returns	International shipping	$11/month	Yes (3 returns/month)	4.7
Loop Returns	Medium to large stores	$155/month	Yes (limited features)	4.7
EcoReturns	Sustainability-focused stores	$19/month	Yes (“Free Forever” plan)	4.8
ReturnGO	Exchange-first approach	$23/month	Yes (“ReturnGuard” plan)	4.9
Rich Returns	Branded experience	$19/month	No (30-day free trial)	4.9
FlexReturn	UK merchants & dropshippers	Free	Yes (core features free)	4.8
Parcel Panel	Carrier integration	$20/month	Yes (6 returns/month)	4.9
Yanet	Small to medium stores	Free	Yes (all core features)	4.8

Synctrack: Returns & Exchanges

Synctrack is a highly rated (4.9 from over 150 reviews) returns management app that offers a balance of user-friendly features and affordable pricing options.

Main Features:

• Branded Return Portal: Create a customized returns page that matches your store’s look and feel
• Automated Workflows: Set up condition-based systems to handle approvals and notifications automatically
• Flexible Refund Options: Offer refunds through store credit, gift cards, discount codes, or back to the original payment method
• Exchange Management: Allow customers to swap items for different sizes, colors, or entirely different products
• Shipping Carrier Integration: Works with carriers like FedEx, Shippo, and Australia Post
• Analytics Dashboard: See data about return reasons to help improve your products and policies

One store owner called it the “Best returns and exchanges app I’ve found! Easy to use platform with tons of options to control your return process and workflow.” Others highlight the responsive support team.

Pricing: Synctrack offers a 7-day free trial and four pricing tiers:

• Free Plan: $0/month for 10 returns, includes basic features and return labels
• Professional: $11.99/month for 30 returns, adds multi-language support and more refund options
• Premium: $49.99/month for 200 returns, includes condition-based workflows and store credit refunds
• Enterprise: $149/month for unlimited returns, with multi-store support and priority assistance

Synctrack is a good fit for stores of all sizes, from small businesses looking for an affordable solution to larger operations needing advanced features.

Return Prime: Return & Exchange Portal

Return Prime is a top-rated app (4.9 stars) that works well for stores of all sizes. Small stores like its free plan, while bigger stores value its advanced features at reasonable prices.

Main Features:

• Customer Self-Service: Shoppers can request returns or exchanges through a branded page on your site
• Automatic Workflows: Set rules to handle returns without manual work, including shipping labels
• Exchange Options: Tools to encourage store credit or exchanges instead of refunds
• Helpful Support: Many reviews praise the support team for being quick and helpful

One store owner said, “Their support team responded quickly and helped me make changes right away.” Another mentioned, “They have many options to connect with different systems… Their support team is the best part.”

Pricing: Return Prime has a free plan for up to 5 returns per month. Paid plans start at $19.99/month (Grow), with higher options (Boost at $49.99, Scale at $149.99) for stores with more returns.

Return Prime offers good value for both new and growing stores looking for an affordable returns solution.

AfterShip Returns & Exchanges

AfterShip Returns & Exchanges is one of the best Shopify returns app, with over 2400 reviews and a 4.7/5 rating. It’s from the same company that makes the popular AfterShip tracking service.

Main Features:

• Return Portal: Customers can start returns without contacting your support team
• Automatic Updates: Send branded emails to keep customers informed about their return status
• Flexible Rules: Create rules to approve eligible returns automatically
• Many Shipping Options: Works with 13+ shipping services directly and over 1,100 carriers through AfterShip

One happy merchant noted, “This app really took the worry out of handling returned items,” since the system does the work automatically.

Pricing: AfterShip offers a Free plan for 3 returns monthly. Paid plans start at $23/month (Essentials) for 60 returns, with other options at $29/mo and $99/mo for more volume.

If you already use AfterShip for tracking, their Returns Center will work smoothly with your current setup.

Loop Returns & Exchanges

Loop is a premium option popular with larger Shopify stores. With a 4.7 rating, Loop focuses on turning returns into new sales by encouraging exchanges.

Main Features:

• Exchange Focus: Guides customers to find a better item instead of getting a refund
• Bonus Credit: Offers extra store credit to customers who choose exchanges
• Rules & Fraud Protection: Create rules to approve returns and spot possible fraud
• Works with Other Tools: Connects with Shopify POS, help desk software, and email marketing tools

A store using Loop called it “the most innovative return portal for our customers,” praising how well it works as their policies change.

Pricing: Loop has a basic Free plan to try out main features. Full service starts at $155/month (Essential) and $340/month (Advanced), aimed at bigger stores. While more expensive than others, many stores find that keeping more revenue through exchanges makes it worth the cost.

Loop works best for medium to large Shopify stores that want to turn returns into new sales.

EcoReturns Returns & Exchanges

EcoReturns uses advanced technology to reduce unnecessary returns and make the process more eco-friendly. With a 4.8 rating, it’s good for stores that care about sustainability and want to minimize return shipping.

Main Features:

• Smart Return Reduction: Uses technology to spot return patterns and offer customers reasons to keep items
• AI Chat Support: Includes a smart assistant that helps customers through the return process
• Flexible Rules: Create custom return policies for different products
• Multi-Language Support: Works with several languages and communication channels

Pricing: EcoReturns has a generous “Free Forever” plan with basic features. Paid plans start at $19/month (Advance) includes 60 Returns/Exchanges and $89/month (Ultimate) with 100 Returns/Exchanges, with the higher tier adding all smart tools.

This app is ideal for stores wanting to reduce returns and use new technology to save money and reduce waste.

ReturnGO Returns & Exchanges

ReturnGO is popular for its exchange-first approach, with a 4.9 rating from over 350 reviews. It makes returns easy while trying to keep sales through exchanges and store credit.

Main Features:

• Quick Exchanges: Let customers pick replacement items right away when starting a return
• Automatic Processing: Set rules to approve returns, create shipping labels, and give store credit
• Custom Policies: Control return time limits and processes for different product types
• Global Support: Works with multiple languages and currencies

Pricing: ReturnGO offers a 14-day free trial and has a free “ReturnGuard” plan. Standard returns management starts at $23/month (Starter) for 20 returns, with higher levels at $147/mo and $297/mo for more volume.

With nearly all users giving it 5 stars, ReturnGO is a solid choice for stores wanting to boost exchanges and keep customers shopping.

Rich Returns & Exchanges

Rich Returns creates a premium return experience with strong connections to Shopify’s system. It’s rated 4.9 and stands out for working with the Shopify Shop App.

Main Features:

• Custom Return Website: Set up a returns portal on your own web address
• Multiple Return Options: Support exchanges for different products, store credit, or warranty claims
• Shop App Connection: Let customers start returns directly through Shopify’s Shop App
• Easy Management: Handle returns through a simple dashboard with one-click actions

Pricing: Rich Returns has a 30-day free trial, then plans starting at $19/month (Standard, 10 returns) up to $199/month (Plus, 500+ returns). Each level adds features like language options and automatic processes.

This app is perfect for stores that want a branded return experience that works smoothly with Shopify.

FlexReturn Return Center

FlexReturn Return Center offers a completely free basic returns solution that’s popular with UK merchants and dropshippers. With over 400 reviews and a ~4.8 average, it shows that handling returns doesn’t have to be expensive.

Main Features:

• Free Return Portal: Customers can submit returns through a basic portal on your store
• Automatic Emails: Send updates to keep customers informed about return status
• Shipping Label Options: Access affordable return shipping labels through several carriers
• Simple Dashboard: Manage returns from a basic control panel

A store owner noted, “The free version is amazing just for managing returns and sending automatic emails.”

Pricing: Basic features are free with no monthly fee with 5 free returns per month. Pricing plan starts at $6.99 with 20 free returns per month.

This app is perfect for new stores or dropshippers on a tight budget who need basic return handling without subscription costs.

Parcel Panel Returns & Exchange

Parcel Panel offers a robust solution for automating the returns and exchanges process, with strong shipping carrier integration and detailed analytics.

Main Features:

• Branded Self-Service Portal: Create a return portal that matches your store’s design
• Flexible Refund Options: Offer store credit, gift cards, or a refund to an original payment method
• Automated Workflows: Set rules to automatically approve returns and send notifications
• Major Carrier Integration: Works with USPS, FedEx, DHL, and other shipping companies
• Advanced Analytics: Track return trends and gather insights to improve your products

One happy merchant commented, “Wonderful app and a wonderful service. I had a technical problem that customer service managed to help sort out in the space of 5 mins.”

Pricing: Parcel Panel offers several options:

• Free Plan: Up to 6 returns per month
• Essential Plan: $20/month for 60 returns; $0.45 per additional return
• Professional Plan: $59/month for 120 returns; includes exchange upsell features and unlimited carrier connections
• Enterprise Plan: Custom pricing for high-volume stores

Parcel Panel works well for stores of all sizes that need a customizable returns solution with good shipping integration — however, its pricing plans come with relatively low return limits, which can make it quite costly for stores with higher return volumes.

Yanet: Returns and Exchanges

Yanet offers a straightforward, no-frills solution for managing returns and exchanges, with a focus on simplicity and ease of use.

Main Features:

• Customizable Policies: Set your own return and exchange rules
• Automated Approvals: Process returns automatically based on your criteria
• User-Friendly Portal: Simple interface for customers to request returns
• Multiple Carrier Support: Works with various shipping companies
• Brand Customization: Edit portal text, banners, and colors to match your store

A satisfied merchant shared, “Yanet has been a lifesaver for my store’s return process! The app is super easy to use, both for me and my customers.”

Pricing: Yanet offers a Free Plan that includes all core features with no monthly fee.

This app is ideal for small to medium-sized Shopify stores looking for a no-cost, easy-to-implement returns solution with the essential features.

Choosing the Right Returns App for Your Store

The best app depends on your store’s size, budget, and specific needs:

• For Free Solutions: Try Yanet for a simple, completely free option with all core features, or Sorted Return Center for UK-focused shipping.
• For Small Stores on a Budget: Look at Synctrack’s free plan (10 returns/month), Return Prime’s free plan (5 returns/month), or Parcel Panel’s free plan (6 returns/month).
• For Medium-Sized Growing Stores: Synctrack’s Professional plan at $11.99/month offers great value with 30 returns monthly, or try Parcel Panel’s Essential Plan at $20/month for 60 returns.
• For Large Stores and Enterprises: Consider Synctrack, Loop, ReturnGO, or Rich Returns for advanced features and scalability.
• For Smart Technology: EcoReturns stands out with its AI assistant and fraud detection, helping reduce unnecessary returns.
• For International Stores: Look at AfterShip and ReturnGO for their extensive global carrier support, or PostCo for its local drop-off options in some regions.

Best Practices to Reduce Shopify Return Rates from Experts

Let’s dive into proven strategies from experts that’ll help you slash those return rates while keeping customers happy.

Create a Clear and Customer-Friendly Return Policy

Your return policy isn’t just fine print—it’s a powerful tool for building trust with shoppers. Make your policy easy to understand by using simple language and avoiding legal jargon.

“A well-crafted return policy is not just about compliance – it’s a powerful marketing tool that can significantly boost customer confidence and loyalty,” says  Sarah Thompson, E-commerce Policy Analyst, Shopify, an e-commerce consultant with over 15 years of experience helping Shopify merchants.

Be upfront about:

• Return time frames (30, 60, or 90 days)
• Who pays for return shipping
• Whether you offer exchanges, store credit, or refunds
• Any restrictions on certain products

Place your Shopify return policy where customers can easily find it—on product pages, in FAQs, and during checkout. This transparency builds trust and can actually reduce impulsive returns.

Provide Detailed Product Information and High-Quality Visuals

One of the biggest reasons for returns? The product didn’t match the customer’s expectations. You can fix this by giving shoppers everything they need to make informed decisions.

For your product descriptions:

• Include specific measurements, materials, and care instructions
• Describe how the product feels, functions, and performs
• Address common questions customers might have

Don’t skimp on visuals, either. Invest in:

• Multiple high-resolution photos showing different angles
• Close-up shots of important details
• Videos demonstrating the product in use
• 360-degree views when possible

Consider adding a sizing guide for apparel or comparison charts for electronics. The more accurate information customers have upfront, the less likely they’ll need to return items.

Leverage Returns Management Tools

Let’s face it—manually handling returns is a pain. Thankfully, the Shopify App Store offers several powerful tools to streamline the process. Returns management apps like Synctrack can help you:

• Automate return approvals and tracking
• Gather data on why items are being returned
• Offer instant exchanges rather than refunds
• Provide branded return portals for a better customer experience

Analyze Return Data to Identify Trends

Data tells stories—are you listening to what your returns are saying? Regular analysis of return patterns can reveal fixable problems.

Track metrics like:

• Most commonly returned products
• Main reasons for returns
• Customer demographics with the highest return rates
• Seasonal return trends

For example, if a particular shirt gets returned often with “too small” as the reason, you might need to update your sizing guide or adjust your manufacturing. These insights can guide improvements to your products, descriptions, and overall customer experience.

Improve Product Quality and Packaging

Sometimes, the best way to reduce returns is by addressing the product itself. Quality control should be a priority, not an afterthought.

Work with reliable suppliers and regularly test products before listing them. If customers frequently mention product defects in return reasons, it might be time to find new manufacturers.

Don’t overlook packaging, either. Proper packaging prevents damage during shipping—another common return reason. Consider:

• Sturdy boxes sized appropriately for the product
• Sufficient cushioning materials
• Clear handling instructions for carriers
• Tamper-evident seals for certain products

Train Your Customer Service Team

Your support team can play a huge role in preventing unnecessary returns. Train them to:

• Answer pre-purchase questions thoroughly
• Help customers troubleshoot minor issues without returning
• Identify when a replacement part might solve the problem
• Spot potential serial returners

Equip your team with detailed product knowledge so they can answer specific questions confidently. Sometimes, a quick explanation or tutorial is all a customer needs instead of processing a return.

Encourage Exchanges Instead of Refunds

When returns do happen, steer customers toward exchanges rather than refunds. This keeps the sale and often costs less in processing and shipping.

Make exchanges more attractive by:

• Making the exchange process simpler than refunds
• Offering a small discount on exchanged items
• Providing free shipping on exchanges
• Suggesting personalized alternatives based on their preferences

Research shows that 68% of customers purchase again after receiving store credit, which add a small bonus amount (like an extra 10% on the return value) when customers choose store credit over refunds.

Implement Post-Purchase Check-ins

Don’t wait for customers to initiate returns—be proactive with follow-up emails that:

• Check if they’re satisfied with their purchase
• Provide usage tips or care instructions
• Answer common questions new users have
• Make it easy to request support if needed

These check-ins show customers you care about their experience, not just their money. They also create opportunities to address concerns before they escalate to returns.

Conclusion

Most of these apps offer free trials or free basic plans, so you can test them before paying. The best Shopify returns app should make returns easier for you to manage while giving customers a smooth experience.

A good returns app will streamline your work, make customers happier, and help your online store succeed—even when handling returns. So make it count!

However, since there is so much fake out there, your shop visitors won’t have the proof and confidence to make a buy without real customer evaluations right next to your goods.

So, the key question is: How can you get genuine product reviews on Shopify?

Let these best review apps for Shopify solve your problems!

Why are product reviews so important?

You might be surprised to hear that customers would rather spend more money on a similar, more costly product with reviews than spend less money on one with none.

Don’t get caught up in the price. Concentrate on building trust through actual customer reviews.

With this in mind, you have higher chances to keep positive long-term margins.

Thanks to how user-friendly Shopify is, there are various review apps you can put on your store to create that crucial trust.

What factors make the best review apps for Shopify?

These needs must be met by the best review apps for Shopify affiliate:

• User-friendly: A seamless, user-friendly drag-and-drop interface is essential since most Shopify business owners are not tech-savvy.
• Including reviews with photos and videos: These would make it more believable and attractive.
• Integration with other apps: Especially with popular Shopify apps that you may already own.
• Attractive aesthetics: In order to encourage customers to read and leave more reviews, the review part must be appealing to the sight.
• Good value for the pay: It must offer special features and functions that make your hard-earned money worthwhile.
• Excellent customer support: Business owners may have problems installing, debugging, and customizing new apps. They require an eager and accommodating support group.

Top 10+ best product review apps for Shopify you should consider

Trustoo.io

Trustoo.io Reviews App is a new app that was released just one year ago. However, it grows quickly and beats lots of older Shopify review apps. 

With only one click, you can import reviews from AliExpress, Amazon, and other websites using Trustoo.io. This wonderful tool is integrated with other popular apps, and you can manage your store without any difficulty. So far, it is now used by over 10000 Shopify store owners.

Other key features include: 

• Translate reviews for your international clients. 
• Display of product page reviews
• Switch two types of layout 
• Import of CSV file reviews
• Manage all product reviews
• Manage all email after-sales 
• Display picture reviews
• Multilingual support
• Conversion promotion
• Instagram feed. 

If you have any questions, Trustoo’s consultants are always there and support you immediately to guarantee that every consumer has a positive experience.

Save more time and effort by clicking here to add this amazing app to your store right now!

Rivyo: Reviews & Loyalty

Rivyo: Reviews & Loyalty is an all-in-one Shopify app designed to help merchants build trust, boost conversions, and improve customer retention. With Rivyo, stores can effortlessly collect authentic reviews, display them beautifully, and engage shoppers through powerful loyalty and referral programs, turning every happy customer into a repeat buyer.

• Photo & Video Reviews: Collect and showcase authentic user-generated content to build trust.
• Q&A Section: Let shoppers ask questions and get quick answers to boost confidence.
• Loyalty & Referral Program: Reward customers with points and incentives to encourage repeat purchases and word-of-mouth growth.
• Google Shopping Integration: Display verified reviews in search results to improve SEO and click-through rates.
• Seamless Design Customization: Match review widgets perfectly with your store’s theme and style.

Pricing / Free Tier:

Free plan available. Paid plans start from $9/month and include a 7-day free trial.

Growave: Reviews, Loyalty

If you’re seeking a user-friendly platform to effortlessly manage customer reviews, UGC, and more, Growave is your go-to solution. Trusted by global brands like Sony, Crocs, and Mustela, Growave simplifies review collection while ensuring a sleek experience. Its seamless translation feature allows you to engage with customers worldwide, displaying reviews in multiple languages without a hitch.

But Growave doesn’t stop at reviews. It also includes powerful loyalty programs and wishlists, all in one integrated package that won’t slow down your store. Say goodbye to app overload and hello to a streamlined experience. For merchants looking to boost customer engagement while keeping costs in check, Growave delivers serious ROI and scalable growth potential.

Ali Reviews

Ali Reviews is considered to be a professional and user-friendly product review app rated with 4.9 stars. Your customer reviews can be displayed across all pages using Ali Reviews.

The best part of Ali Reviews is that it can show all personalized reviews following customer information such as location, total spending, AOV and etc.

Loox

Loox is unsurprisingly among the best review apps for Shopify digital products. In fact, Loox has been used by 90,000 Shopify store owners, and the numbers speak for themselves. Besides including a user review, it also places a picture of a happy customer right next to it.

Stamped.io

One of the best review apps for Shopify worth taking a look at is Stamped.io. The extension is effective because it has both necessary and unique features that have the potential to significantly increase sales numbers.

Consider reviews or the capability that enables one review of the same product to appear on a variety of websites.

Yotpo

Yotpo, one of the first Shopify apps for product reviews, is well-known among those who are knowledgeable about the platform. The app is more expensive than average. But with its top-notch features, solid app connections, AI-powered analyses, and customized plans, it is truly outstanding.

Judge.me

Another excellent example of the best review apps for Shopify was created to assist your eCommerce store expands through product reviews at a reasonable cost.

A permanently free version of Judge.me with review import, SEO-rich snippets, and other features is available, as well as a $15 per month subscription edition.

Fera.ai

One of the newest product review apps to debut in 2021 is Fera Product Reviews App.

With Fera, store owners can automatically gather text, video, and photo reviews while also rewarding customers for their feedback with cashback, discounts, and loyalty points.

LAI Product Reviews

LAI Product Reviews is a well-liked and rapidly expanding review app which is very economical. By providing genuine social evidence in the form of text, photo, and video evaluations, this effective tool assists merchants in elevating their reputation and increasing transactions.

Reputon

Well, think this time the name really does say it all. Reputon is all about enhancing the reputation of your online store. Despite the fact that business owners are aware that there are always people ready and willing to complain about anything, Reputon puts an emphasis on your satisfied clients.

Opinew

AliExpress, eBay, and Amazon customer reviews can be imported using the Opinew app. The process of building product review collections is also automated. The app also provides video customer reviews in addition to text and photo reviews.

The fact that all clients, regardless of plan, receive the same functionality but on various scales is another incredibly cool feature of Opinew.

Final Words

Have you got your best-suited app or at the very least reduced your choices to a few to check further?

We made an effort to gather the best review apps for Shopify, both free and paid, with a variety of traits and features. So, we sincerely hope that you do discover the ideal match for your store. Reviewers are already starting to arrive!

What Is a Chargeback Shopify?

The Shopify chargeback happens when a customer skips talking to you and goes straight to their bank to dispute a charge. Instead of asking you for a refund, they tell their bank something’s wrong with the purchase. The bank then yanks the money from your account and gives it back to the customer while they investigate.

One of the most common reasons customers file chargebacks is claiming they never received their order. Chargebacks for “item not received” or “product never arrived” make up about 26% of all chargebacks, according to statistics from Clearly Payments. This ranks as the second most common chargeback reason, trailing only behind transactions that customers claim are fraudulent or unrecognized.

The worst part? For Shopify merchants, you lose the funds and incur a chargeback fee, usually around $15. which is charged by your payment provider, like Shopify Payments or a third-party processor. Even if you successfully win the dispute, the chargeback fee typically won’t be refunded.

How Does Shopify Chargeback Work?

The typical chargeback process looks like this:

1. A customer calls their bank claiming they don’t recognize a charge or that something’s wrong with their purchase
2. The bank pulls the money from your account immediately
3. You get a notification in your Shopify admin about the dispute
4. You decide whether to accept the loss or fight back with evidence
5. If you fight, the bank reviews both sides and makes a decision
6. The whole process can take 30-90 days to resolve

During this time, the customer already has their money back, while you’re left waiting and hoping for a favorable outcome

Why Does A Chargeback on Shopify Occur?

Any company that accepts credit cards runs the risk of getting a chargeback, and Shopify sellers are no exception.

Shopify chargeback can be started for a number of reasons, including:

• Unreceived item: Customers who expect their orders to arrive at a specific time may request a chargeback during a period of widespread supply chain and shipping delays.
• Clerical error: Double-billing or a wrong charge.
• An unrecognized purchase: If the business name on the card statement differs from the store name, the purchase is frequently unrecognized.
• Customer dissatisfaction: when they get an item that is different from what they paid for.

Did you know 60.9% of cases involve shoppers abusing the system to get goods for free? Fraud occurs when a dishonest customer engages in so-called “friendly fraud,” using their own names, addresses, and credit cards to purchase something online with the intention of disputing the transaction with their credit card provider in order to avoid paying.

Fraud also occurs when a person claims they are a victim of identity theft.

How Shopify Chargeback Can Hurt Your Business?

Chargebacks damage your store in several ways:

• Double loss: You lose both the product and the payment
• Extra fees: Each chargeback costs you about $15 in processing fees
• Cash flow problems: Sudden money withdrawals disrupt your finances
• Wasted time: Gathering evidence and fighting disputes takes hours away from running your business
• Account risk: If your chargeback rate exceeds 1%, payment processors might flag your account as high-risk

One $50 chargeback actually costs you over $200 when you factor in all these expenses.

How to Prevent a Shopify Chargeback?

You can take precautions to prevent chargebacks, but the risk cannot be entirely eliminated. But how can you prevent chargebacks from happening in the first place? To avoid chargebacks and time-consuming questions, follow the following tips:

Shopify Protect – Your built-in fraud defense

Shopify offers a lifeline called Shopify Protect – a Shopify chargeback protection program that covers certain fraud-related chargebacks. Here’s how it works:

When an eligible order gets hit with a fraud chargeback, Shopify immediately reimburses you both the disputed amount and the chargeback fee. You don’t need to submit evidence or do anything – Shopify handles the entire dispute for you.

To qualify for Shopify Protect:

• You must be a US-based merchant using Shopify Payments
• The order must be paid through Shop Pay
• You must ship physical products (not digital goods)
• You must ship within 7 days and provide valid tracking
• You must use major carriers like USPS, UPS, or FedEx

The catch? Shopify Protect only covers chargebacks coded as “fraudulent” or “unrecognized.” It doesn’t cover disputes about product quality, delivery issues, or subscription problems. Still, having protection against fraud disputes (which are often the hardest to win) is incredibly valuable.

Stop Fraud Before It Happens

Pay attention to Shopify’s risk indicators – they’ll flag suspicious orders for you. For high-value orders, verify details by contacting the customer. Always require CVV and address verification for payments.

One jewelry store owner shared: “After we started requiring signature confirmation for orders over $100, our fraud chargebacks dropped by half.”

Fix Your Billing Descriptor

Many customers file chargebacks simply because they don’t recognize your store name on their statement. Make sure your billing descriptor clearly identifies your business. Instead of showing up as “SHOPIFY*1234,” change it to your actual store name.

Use Clear Tracking and Delivery Confirmation

Always provide tracking numbers and use delivery confirmation for every order. For expensive items, require a signature on delivery. Send notification emails when packages arrive so customers can’t claim they never got their order.

Notify Buyers of Valid Tracking Numbers

Keeping customers informed about the status of their orders is key to reducing disputes or chargebacks. This is especially important for both PayPal and Stripe payments, where providing valid tracking numbers can help prevent issues.

If you’re using PayPal or Stripe for payments, you might want to check out Synctrack’s PayPal Tracking Sync for handling tracking numbers. This app basically connects your store to PayPal and makes sure all your tracking numbers get sent over automatically. This is super helpful because when customers claim they never got something, PayPal can see you actually shipped it. Here are the key benefits of Synctrack:

• Faster Fund Release: Providing PayPal and Stripe with the necessary tracking information can expedite the release of your funds, sometimes within 1–3 days, instead of the usual week-long wait.
• Reduced Disputes and Chargebacks: Automatically syncing tracking numbers helps in minimizing disputes and chargebacks, as customers can easily verify their order status.
• Enhanced Seller Protection: Synctrack’s integration with PayPal’s Seller Protection program helps in safeguarding your transactions against unauthorized claims and item not received disputes.
• Multi-Store Management: Manage multiple Shopify stores with a single Synctrack account, streamlining your operations and saving time.
• Support for All Sales Channels: Sync tracking information from various sales channels, including Facebook and Instagram, ensuring consistent communication with your customers.

The best part? It gets your money released faster – sometimes in just a day instead of waiting a week. It works with regular Shopify orders but also handles Facebook and Instagram sales, which can be a real headache otherwise. Manually copying tracking numbers into PayPal is mind-numbing work, so having it happen automatically is a huge time-saver. One less thing to worry about when you’re trying to run a business!

Make Your Policies Crystal Clear

Set realistic expectations about shipping times, returns, and product details. Have an easy-to-find return policy and honor it. For pre-orders or backorders, communicate delays before customers get impatient.

Prioritize Customer Service

Respond quickly to complaints and solve problems before they escalate to chargebacks. Many disputes happen simply because customers couldn’t reach you. Make your contact information easy to find and be willing to offer refunds when appropriate – it’s cheaper than fighting chargebacks.

How to Win Chargeback Disputes

Online shopping continues to grow, and unfortunately, so do chargebacks. Between 2023 and 2024, eCommerce chargeback rates rose by 222%. But you’re not defenseless.

When a chargeback hits, you need to decide whether to accept it or fight back. For small amounts, sometimes it’s not worth the effort. But for significant orders or clear cases of friendly fraud, here’s how to dispute effectively:

1. Act Fast: You typically have 7-10 days to respond. Don’t procrastinate!

2. Gather Strong Evidence: Depending on the dispute reason, collect:

• For fraud claims: IP address logs, AVS match details, previous order history
• For non-delivery claims: Tracking numbers, delivery confirmation screenshots
• For product issues: Photos, detailed descriptions, customer communications

3. Write a Clear Response: Keep it factual and professional. Address the specific reason code with relevant evidence. Make it easy for the reviewer to see key points.

4. Submit Through Shopify: For Shopify Payments, you’ll submit everything through your Shopify admin.

5. Learn From Every Case: Whether you win or lose, use each chargeback as a learning opportunity to improve your business practices.

Most merchants win about 45% of the chargebacks they fight. With strong evidence and a prompt response, you can beat those odds.

Final Words

Chargebacks happen to every Shopify store sooner or later. They’re annoying, but they won’t wreck your business if you’re prepared. Stay on top of fraud, keep good records, and fight back when it makes sense. That way, you can spend your time growing your store instead of constantly worrying about disputes. The more systems you put in place now, the fewer headaches you’ll have down the road.

Why Do You Need A Shopify Order Tracking App?

If you’re running an online store, ensuring a seamless order tracking experience is crucial for maintaining high levels of customer satisfaction and operational efficiency. Why? Order tracking apps let customers know exactly where their orders are at any time. This makes them feel cared for and happy with your service. Happy customers are more likely to buy from you again.

Also, never skip real-time tracking, imagine you always know when an order will be delivered and if there are any problems. If something goes wrong, you can fix it quickly. And these order tracking apps will help you send automatic updates to your customers. This reduces the number of inquiries about order status, saving you time.

Plus, some order tracking apps allow you to create custom Shopify tracking pages with your brand’s logo and colors. This not only looks professional but also promotes your brand. 

What Features to Look For In A Best Order Tracking App Shopify? 

Now you know why you need the best order tracking app Shopify. But how to pick one? How do you know which suits you? Well, we have the answers right below!

Real-Time Tracking

Of course, this is an essential feature that every order tracking app should have. Real-time tracking lets your customers see where their orders are at any time. This reduces the need for them to contact you with questions and gives them peace of mind knowing their order is on the way. They can follow their package from the warehouse to their doorstep, which helps build trust in your store.

Customizable Tracking Pages

Customizable branded tracking pages allow you to match the tracking page with your store’s look and feel. This means using your logo, colors, and design style, making everything look professional and consistent. It helps keep your brand strong and gives customers a better experience.

Automated Notifications

Automated notifications keep customers updated on their order status without you having to do it manually. These can be sent via email or text, telling customers when their order is shipped, out for delivery, or delivered. This reduces their anxiety about their order and keeps them satisfied.

Multi-Carrier Support

If you ship internationally, multi-carrier support is essential. It ensures that customers can track their orders no matter which shipping company is used. This is particularly useful for stores that ship to many different countries and need to use various carriers.

User-Friendly Interface

A user-friendly interface is important for both you and your customers. It should be easy to navigate and provide all the necessary information clearly. An intuitive interface means less time spent figuring out how to use the app and more time focusing on your business.

Analytics and Reporting

Analytics and reporting tools help you monitor your shipping performance. They can show you how long deliveries take and where there might be problems. This information helps you improve your shipping process and make better decisions to keep your customers happy.

Multilingual Support

If you have international customers, multilingual support ensures that tracking information is available in different languages. This makes it easier for all your customers to understand their order status, no matter where they are from.

Top 11 Best Order Tracking App Shopify

Synctrack Order Tracking

Synctrack Order Tracking provides a reliable and user-friendly tracking solution for Shopify stores. Its comprehensive features and ease of integration make it a valuable tool for enhancing customer satisfaction and streamlining order management. Synctrack Order Tracking is one of the best order tracking app Shopify. 

Features:

• Comprehensive tracking from 2800+ couriers.
• Real-time updates.
• Customizable tracking page.

Pros:

• Free plan available.
• Easy to integrate.
• Supports global carriers.

Cons:

• Advanced features may require a premium plan.

Pricing:

• Free plan available.
• Paid plans start at $9/month for additional features.

Ease of use: Yes. Synctrack Order Tracking is praised for its ease of integration and user-friendly interface. Customers value the real-time updates and customizable tracking pages, which contribute to improved customer satisfaction.

Tracktor

Tracktor offers extensive customization options and supports over 1,500 global carriers, making it ideal for businesses looking to provide a unique tracking experience. Its integration capabilities with Shopify Flow and other tools make it a robust choice for international shipping.

Features:

• Real-time tracking and status updates.
• Customizable tracking pages.
• Integration with over 1,500 global carriers.
• 3D interactive map for visual representation of order locations.

Pros:

• Highly customizable.
• Supports multiple carriers.
• Integrates with Shopify Flow and other tools.

Cons:

• Branding removal is only available in paid plans.
• Higher pricing compared to similar apps.
• Setup can be complex for non-technical users.
• Some users report occasional bugs with the 3D map feature.

Pricing: Plans start at $4.99/month, with more features available in higher-priced plans.

Ease of use: Yes. Users find Tracktor easy to set up and integrate with their Shopify store. The customization options for tracking pages and notifications are noted as significant advantages.

Parcel Panel

Parcel Panel is tailored for dropshipping businesses, offering features that cater specifically to their needs. Its robust analytics and SEO tools make it a valuable addition to any Shopify store.

Features:

• Real-time sync with 900+ couriers.
• Built-in notifications for order status updates.
• SEO optimization for tracking pages.
• Product recommendations to boost sales.

Pros:

• Supports multiple languages.
• Excellent for dropshipping.
• Comprehensive analytics tools.

Cons:

• Some users report that the app shows incorrect delivery estimates.
• Essential features like email integrations are only available in higher-priced plans.
• Occasional errors in tracking information can occur.
• Setting up customizations can be initially complex for some users.
• The free plan is limited to 20 orders per month.

Pricing:

• Free plan available.
• Paid plans start at $11/month, with advanced features in higher tiers.

Ease of use: Yes. Customers highlight Parcel Panel’s ease of integration and user-friendly interface. The SEO optimization for tracking pages and built-in notifications is frequently praised.

Track123

Track123 is known for its simplicity and ease of use. It is an excellent choice for small to medium-sized businesses that need reliable tracking without complex setup processes.

Features:

• Real-time tracking with customizable email notifications.
• Integration with 100+ carriers.
• User-friendly interface.

Pros:

• Free plan available.
• Easy to integrate.
• Supports multiple languages.

Cons:

• Limited to 100 shipments per month on the free plan.
• Basic features compared to other apps.
• Occasional syncing issues were reported by users.
• Customer support can be slow to respond.

Pricing:

• Free plan available.
• Paid plans start at $9/month for higher shipment limits and additional features.

Ease of use: Yes. Track123 receives positive feedback for its simple setup process and intuitive interface. Users appreciate the ease of integrating with their Shopify stores and the reliable tracking functionality.

17TRACK

17TRACK is ideal for businesses that manage a moderate volume of shipments. Its multilingual support and customization options make it a versatile choice for global eCommerce.

Features:

• Real-time tracking for up to 200 shipments per month on the free plan.
• Multilingual support.
• Customizable tracking pages.

Pros:

• Free plan available.
• Supports a wide range of carriers.
• User-friendly interface.

Cons:

• Limited features on the free plan.
• Occasional delays in tracking updates.
• Customization options are limited compared to competitors.
• Integration issues with some less common carriers.

Pricing:

• Free plan available.
• Paid plans start at $9/month for higher shipment limits and additional features.

Ease of use: Yes. Customers find 17TRACK easy to use, especially praising its multilingual support and customizable tracking pages, which enhance the international customer experience.

Order Lookup | venntov

Order Lookup is a straightforward solution for businesses looking to streamline customer support and provide real-time order updates. Its low cost and ease of use make it accessible to all types of businesses.

Features:

• Real-time tracking with a customizable lookup page.
• Reduces customer support inquiries.
• Allows adding notes or additional tracking information.

Pros:

• Simple and low-cost.
• Customizable interface.
• Supports multiple languages.

Cons:

• Limited to email and order number input for tracking.
• Lack of advanced features compared to other apps.
• The interface design is somewhat outdated.
• Limited integration options with third-party apps.

Pricing: Plans start at $10/month.

Ease of use: Yes. Users appreciate the simplicity and cost-effectiveness of Order Lookup. The customizable lookup page and reduction in customer support inquiries are highlighted as major benefits.

AfterShip Order Tracking

AfterShip is a popular tracking solution among Shopify store owners, offering robust features to enhance customer communication and satisfaction. It supports real-time tracking with updates from over 500 carriers, making it a reliable choice for businesses with a diverse customer base.

Features:

• Real-time tracking with updates from over 500 carriers.
• Customizable tracking pages that match your store’s branding.
• Automated email and SMS notifications.
• Analytics tools to monitor shipping performance.

Pros:

• Free plan available.
• Extensive carrier support.
• Easy to integrate and use.

Cons:

• Some advanced features are only available in premium plans.
• The interface can be overwhelming for new users.
• Occasionally, tracking updates can be delayed, affecting real-time accuracy.
• Customer support response times can be slow during peak periods.

Pricing:

• Free plan available.
• Premium plans start at $11/month, with additional features available in higher tiers.

Ease of use: Yes. Customers praise AfterShip for its straightforward integration process and user-friendly interface. The customizable tracking pages and automated notifications are especially appreciated for enhancing the customer experience.

Trackr by Shark Byte, Inc.

Trackr provides comprehensive tracking solutions with a focus on customization and multilingual support. It is suitable for businesses with diverse customer bases.

Features:

• Real-time tracking with customizable notifications.
• Supports over 2,100 carriers.
• Multilingual support.

Pros:

• Seamless integration with Shopify.
• Extensive carrier support.
• Multilingual interface.

Cons:

• Some features are only available in paid plans.
• The free plan has limited capabilities.
• Notifications can sometimes be delayed.
• The interface can be confusing for first-time users.

Pricing:

• Free plan available.
• Paid plans start at $10/month for additional features.

Ease of use: Yes. Users recommend Trackr for its seamless integration with Shopify and user-friendly interface. The extensive carrier support and multilingual capabilities are noted as significant advantages.

TrackingMore Order Tracking

TrackingMore is designed to offer a seamless tracking experience for both merchants and customers. Its robust features and support for multiple languages make it a great choice for international businesses.

Features:

• Real-time tracking with branded tracking pages.
• Automated notifications.
• Supports multiple languages.

Pros:

• User-friendly interface.
• Extensive carrier support.
• Easy to integrate.

Cons:

• Higher pricing for advanced features.
• Occasional syncing issues with carriers.
• Customization options can be limited.
• Customer support response time can be slow.

Pricing:

• Free plan available.
• Paid plans start at $9/month with advanced features in higher tiers.

Ease of use: Yes. Customers appreciate the ease of use and integration capabilities of TrackingMore. The user-friendly interface and extensive carrier support are frequently mentioned in positive reviews.

Shipway Order Tracking

Shipway is a versatile tracking solution designed to improve customer experience by providing real-time tracking updates and automated notifications. It integrates seamlessly with Shopify, making it an excellent choice for businesses looking to enhance their order tracking capabilities and customer communication.

Features:

• Real-time tracking with updates from over 700 carriers.
• Automated SMS and email notifications.
• Customizable tracking pages with branding options.
• Analytics and performance reports.
• Integration with various eCommerce platforms, including Shopify.

Pros:

• Extensive carrier support.
• Automated notifications enhance customer communication.
• Customizable tracking pages.
• Detailed analytics for performance monitoring.

Cons:

• Some advanced features are only available in higher-priced plans.
• Limited customization options in the free plan.
• Customer support can be slow during peak times.

Pricing:

• Free plan available with basic features.
• Paid plans start at $29/month, offering more advanced features and higher shipment limits.

Ease of use: Yes. Customers frequently highlight Shipway’s user-friendly interface and seamless integration with Shopify. The automated notifications and customizable tracking pages are particularly praised for improving customer satisfaction and reducing support inquiries.

Shipment Tracking & Notify

Shopify Shipment Tracking & Notifications App makes post-purchase order tracking easy and professional. It offers real-time tracking updates, branded tracking pages, and automated email notifications, all within your Shopify store. Support for major carriers like UPS, FedEx, USPS, and DHL ensures smooth tracking from a single dashboard.

Features:

• Branded tracking page on your Shopify store
• Real-time shipping updates via email
• Track all shipments across top carriers in one place

Pros:

• Reduces customer support workload
• Emails avoid spam using your SMTP
• Fully responsive and mobile-friendly

Con:

• Manual request needed for unsupported carriers

Pricing: Starts at $9/month for 200 orders

Ease of Use: Install, set up, and go live in minutes, no coding or technical knowledge needed. The user-friendly interface makes managing order tracking effortless for any Shopify store owner.

Conclusion

Order tracking is a key component of a successful eCommerce strategy, and choosing the best order tracking app Shopify stores need in 2026 can make a significant difference. These top 11 apps can elevate your store’s performance from enhancing customer communication to providing insightful analytics. Now is the time to take action and ensure your customers have a seamless post-purchase experience. Evaluate these apps, select the one that fits your needs, and integrate it into your Shopify store. Ready to improve your customer satisfaction? Start exploring your options today!