{"id":1013,"date":"2024-11-28T13:10:17","date_gmt":"2024-11-28T13:10:17","guid":{"rendered":"https:\/\/synctrack.io\/blog\/couriers\/asendia-usa\/"},"modified":"2025-06-02T05:00:35","modified_gmt":"2025-06-02T05:00:35","slug":"asendia-usa","status":"publish","type":"couriers","link":"https:\/\/synctrack.io\/couriers\/asendia-usa\/","title":{"rendered":"Asendia USA"},"content":{"rendered":"<h2 data-start=\"0\" data-end=\"35\">Asendia USA Tracking Information<\/h2>\n<p data-start=\"37\" data-end=\"715\">Asendia USA was established in July 2012 as a joint venture between La Poste (France) and Swiss Post (Switzerland). By combining the legacy of two leading postal operators, Asendia has built a network that spans 32 global locations, employs over 1,500 staff, and delivers to more than 200 destinations across four continents. In the United States, Asendia USA operates from a 701C Ashland Avenue, Folcroft, PA 19032 headquarters, encompassing over 300,000 square feet of operational space in strategic hubs such as New York, Buffalo, Philadelphia, Miami, Chicago, Salt Lake City, Los Angeles, and Laredo.<\/p>\n<p data-start=\"717\" data-end=\"1222\">Historically, Asendia expanded its e-commerce expertise by acquiring <strong data-start=\"786\" data-end=\"803\">wnDirect (UK)<\/strong> and <strong data-start=\"808\" data-end=\"830\">Globegistics (USA)<\/strong>, enhancing its capabilities in <strong data-start=\"862\" data-end=\"883\">customs clearance<\/strong>, <strong data-start=\"885\" data-end=\"916\">delivery duty paid services<\/strong>, and <a href=\"https:\/\/synctrack.io\/blog\/returns-management\/\" target=\"_blank\" rel=\"noopener\">returns management<\/a>. Asendia USA\u2019s local infrastructure is complemented by a global IT platform that supports <strong data-start=\"1035\" data-end=\"1047\">tracking<\/strong>, <strong data-start=\"1049\" data-end=\"1063\">fulfilment<\/strong>, and <strong data-start=\"1069\" data-end=\"1087\">data analytics<\/strong>, ensuring seamless cross-border parcel flow. All services are fully <strong data-start=\"1156\" data-end=\"1174\">carbon neutral<\/strong> through comprehensive offsetting initiatives.<\/p>\n<p data-start=\"1224\" data-end=\"1275\"><strong data-start=\"1224\" data-end=\"1241\">Core services<\/strong> offered by Asendia USA include:<\/p>\n<ul data-start=\"1276\" data-end=\"2145\">\n<li data-start=\"1276\" data-end=\"1470\">\n<p data-start=\"1278\" data-end=\"1470\"><strong data-start=\"1278\" data-end=\"1306\">e-PAQ Delivery &amp; Returns<\/strong>: A suite of parcel delivery solutions tailored to each destination market, providing multi-carrier export logistics, last-mile networks, and integrated IT tools.<\/p>\n<\/li>\n<li data-start=\"1471\" data-end=\"1673\">\n<p data-start=\"1473\" data-end=\"1673\"><strong data-start=\"1473\" data-end=\"1491\">Mail Solutions<\/strong>: Cost-effective international mailing for Marketing Mail, Business Mail, and Publications, with optional add-ons such as printing, fulfilment, and response management.<\/p>\n<\/li>\n<li data-start=\"1674\" data-end=\"1842\">\n<p data-start=\"1676\" data-end=\"1842\"><strong data-start=\"1676\" data-end=\"1706\">Customs Clearance &amp; Duties<\/strong>: Expertise in navigating import regulations and calculating applicable duties and taxes to minimize delays at origin and destination.<\/p>\n<\/li>\n<li data-start=\"1843\" data-end=\"1976\">\n<p data-start=\"1845\" data-end=\"1976\"><strong data-start=\"1845\" data-end=\"1886\">Order Fulfilment &amp; Returns Management<\/strong>: Warehousing, pick-and-pack, and reverse logistics to streamline e-commerce operations.<\/p>\n<\/li>\n<li data-start=\"1977\" data-end=\"2145\">\n<p data-start=\"1979\" data-end=\"2145\"><strong data-start=\"1979\" data-end=\"2012\">Digital Solutions &amp; Reporting<\/strong>: Real-time dashboards, API integrations (e.g., EasyPost API support), and automated data feeds to optimize shipping decisions.<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"2147\" data-end=\"2183\">How to Track Asendia USA Packages<\/h2>\n<h3 data-start=\"2185\" data-end=\"2226\">1. Official Asendia Tracking Portal<\/h3>\n<p data-start=\"2227\" data-end=\"2448\">Access the <strong data-start=\"2238\" data-end=\"2269\">Asendia USA tracking portal<\/strong> at <a class=\"cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"2273\" data-end=\"2325\">track.asendia.com<\/a> or the U.S. tracking interface at <a class=\"cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"2360\" data-end=\"2425\">a1.asendiausa.com\/tracking<\/a>. Follow these steps:<\/p>\n<ol data-start=\"2449\" data-end=\"2750\">\n<li data-start=\"2449\" data-end=\"2522\">\n<p data-start=\"2452\" data-end=\"2522\">Navigate to the tracking portal\u2019s <strong data-start=\"2486\" data-end=\"2511\">\u201cTrack Your Shipment\u201d<\/strong> section.<\/p>\n<\/li>\n<li data-start=\"2523\" data-end=\"2653\">\n<p data-start=\"2526\" data-end=\"2653\">Enter the <strong data-start=\"2536\" data-end=\"2563\">Asendia tracking number<\/strong> (also called <strong data-start=\"2577\" data-end=\"2592\">Shipment ID<\/strong>, <strong data-start=\"2594\" data-end=\"2608\">PRO number<\/strong>, or <strong data-start=\"2613\" data-end=\"2625\">Order ID<\/strong>) in the designated field.<\/p>\n<\/li>\n<li data-start=\"2654\" data-end=\"2750\">\n<p data-start=\"2657\" data-end=\"2750\">Click <strong data-start=\"2663\" data-end=\"2674\">\u201cTrack\u201d<\/strong> to view up-to-date status, location history, and estimated delivery date.<\/p>\n<\/li>\n<\/ol>\n<h3 data-start=\"2752\" data-end=\"2784\">2. Synctrack Tracking Tool<\/h3>\n<p data-start=\"2785\" data-end=\"2877\">Use the <strong data-start=\"2793\" data-end=\"2806\">Synctrack<\/strong> platform to consolidate tracking information from multiple carriers:<\/p>\n<ol data-start=\"2878\" data-end=\"3285\">\n<li data-start=\"2878\" data-end=\"2963\">\n<p data-start=\"2881\" data-end=\"2963\">Ensure possession of the <strong data-start=\"2906\" data-end=\"2937\">Asendia USA tracking number<\/strong> provided by the sender.<\/p>\n<\/li>\n<li data-start=\"2964\" data-end=\"3070\">\n<p data-start=\"2967\" data-end=\"3070\">Visit the <strong data-start=\"2977\" data-end=\"2990\">Synctrack<\/strong> page for couriers at <a class=\"\" href=\"https:\/\/synctrack.io\/couriers\/\" target=\"_blank\" rel=\"noopener\" data-start=\"3012\" data-end=\"3067\">synctrack.io\/couriers<\/a>.<\/p>\n<\/li>\n<li data-start=\"3071\" data-end=\"3125\">\n<p data-start=\"3074\" data-end=\"3125\">Select <strong data-start=\"3081\" data-end=\"3096\">Asendia USA<\/strong> from the courier dropdown.<\/p>\n<\/li>\n<li data-start=\"3126\" data-end=\"3180\">\n<p data-start=\"3129\" data-end=\"3180\">Enter the <strong data-start=\"3139\" data-end=\"3158\">tracking number<\/strong> in the input field.<\/p>\n<\/li>\n<li data-start=\"3181\" data-end=\"3285\">\n<p data-start=\"3184\" data-end=\"3285\">Click <strong data-start=\"3190\" data-end=\"3201\">\u201cTrack\u201d<\/strong> to retrieve a unified view of shipment events from origin to final-mile delivery.<\/p>\n<\/li>\n<\/ol>\n<h3 data-start=\"3935\" data-end=\"3954\">3. Mobile App<\/h3>\n<p data-start=\"3955\" data-end=\"4037\">Download the <strong data-start=\"3968\" data-end=\"3988\">Asendia Tracking<\/strong> mobile app (available on major app stores) to:<\/p>\n<ul data-start=\"4038\" data-end=\"4206\">\n<li data-start=\"4038\" data-end=\"4095\">\n<p data-start=\"4040\" data-end=\"4095\">Enter and save <strong data-start=\"4055\" data-end=\"4092\">multiple Asendia tracking numbers<\/strong>.<\/p>\n<\/li>\n<li data-start=\"4096\" data-end=\"4159\">\n<p data-start=\"4098\" data-end=\"4159\">Receive <strong data-start=\"4106\" data-end=\"4138\">real-time push notifications<\/strong> on status changes.<\/p>\n<\/li>\n<li data-start=\"4160\" data-end=\"4206\">\n<p data-start=\"4162\" data-end=\"4206\">View a history of recent tracking queries.<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"4208\" data-end=\"4251\">Asendia USA Contact Information<\/h2>\n<ul data-start=\"4253\" data-end=\"4910\">\n<li data-start=\"4253\" data-end=\"4315\">\n<p data-start=\"4255\" data-end=\"4315\"><strong data-start=\"4255\" data-end=\"4293\">Toll-Free Phone (Customer Service)<\/strong>: (800) 624-5287<\/p>\n<\/li>\n<li data-start=\"4316\" data-end=\"4354\">\n<p data-start=\"4318\" data-end=\"4354\"><strong data-start=\"4318\" data-end=\"4332\">IATA Phone<\/strong>:<strong data-start=\"4334\" data-end=\"4352\"> (610) 870-5390<\/strong><\/p>\n<\/li>\n<li data-start=\"4355\" data-end=\"4414\">\n<p data-start=\"4357\" data-end=\"4414\"><strong data-start=\"4357\" data-end=\"4386\">Email (General Inquiries)<\/strong>: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"4390\" data-end=\"4410\">info.usa@asendia.com<\/a><\/p>\n<\/li>\n<li data-start=\"4415\" data-end=\"4513\">\n<p data-start=\"4417\" data-end=\"4513\"><strong data-start=\"4417\" data-end=\"4445\">USA Headquarters Address<\/strong>: 701C Ashland Avenue, Folcroft, PA 19032, United States<\/p>\n<\/li>\n<li data-start=\"4514\" data-end=\"4774\">\n<p data-start=\"4516\" data-end=\"4563\"><strong data-start=\"4516\" data-end=\"4540\">Key Regional Offices<\/strong> (local to business):<\/p>\n<ul data-start=\"4566\" data-end=\"4774\">\n<li data-start=\"4566\" data-end=\"4586\">\n<p data-start=\"4568\" data-end=\"4586\"><strong data-start=\"4568\" data-end=\"4584\">New York, NY<\/strong><\/p>\n<\/li>\n<li data-start=\"4589\" data-end=\"4608\">\n<p data-start=\"4591\" data-end=\"4608\"><strong data-start=\"4591\" data-end=\"4606\">Buffalo, NY<\/strong><\/p>\n<\/li>\n<li data-start=\"4611\" data-end=\"4635\">\n<p data-start=\"4613\" data-end=\"4635\"><strong data-start=\"4613\" data-end=\"4633\">Philadelphia, PA<\/strong><\/p>\n<\/li>\n<li data-start=\"4638\" data-end=\"4655\">\n<p data-start=\"4640\" data-end=\"4655\"><strong data-start=\"4640\" data-end=\"4653\">Miami, FL<\/strong><\/p>\n<\/li>\n<li data-start=\"4658\" data-end=\"4698\">\n<p data-start=\"4660\" data-end=\"4698\"><strong data-start=\"4660\" data-end=\"4675\">Chicago, IL<\/strong> (automated facility)<\/p>\n<\/li>\n<li data-start=\"4701\" data-end=\"4727\">\n<p data-start=\"4703\" data-end=\"4727\"><strong data-start=\"4703\" data-end=\"4725\">Salt Lake City, UT<\/strong><\/p>\n<\/li>\n<li data-start=\"4730\" data-end=\"4753\">\n<p data-start=\"4732\" data-end=\"4753\"><strong data-start=\"4732\" data-end=\"4751\">Los Angeles, CA<\/strong><\/p>\n<\/li>\n<li data-start=\"4756\" data-end=\"4774\">\n<p data-start=\"4758\" data-end=\"4774\"><strong data-start=\"4758\" data-end=\"4772\">Laredo, TX<\/strong><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2 data-start=\"4912\" data-end=\"4946\">FAQs About Asendia USA Tracking<\/h2>\n<p data-start=\"4948\" data-end=\"5199\"><strong data-start=\"4948\" data-end=\"5006\">Q1: How can one obtain an Asendia USA tracking number?<\/strong><\/p>\n<p data-start=\"4948\" data-end=\"5199\">A tracking number is assigned by the sender (e.g., retailer or shipper) when an <strong data-start=\"5089\" data-end=\"5106\">Asendia e-PAQ<\/strong> or mail product is processed. It appears on the shipping confirmation email or packing slip.<\/p>\n<p data-start=\"5201\" data-end=\"5553\"><strong data-start=\"5201\" data-end=\"5255\">Q2: Tracking number not found\u2014what should be done?<\/strong><\/p>\n<p data-start=\"5201\" data-end=\"5553\">Ensure the number is entered correctly (including letters and digits). If still unrecognized, wait at least 24 hours for the shipment to populate in the system. If it remains invalid, contact the <strong data-start=\"5454\" data-end=\"5464\">sender<\/strong> for verification or reach out to <strong data-start=\"5498\" data-end=\"5530\">Asendia USA customer service<\/strong> at <strong data-start=\"5534\" data-end=\"5552\">(800) 624-5287<\/strong>.<\/p>\n<p data-start=\"5555\" data-end=\"5608\"><strong data-start=\"5555\" data-end=\"5606\">Q3: Are all Asendia USA services fully tracked?<\/strong><\/p>\n<ul data-start=\"5609\" data-end=\"5844\">\n<li data-start=\"5609\" data-end=\"5704\">\n<p data-start=\"5611\" data-end=\"5704\"><strong data-start=\"5611\" data-end=\"5634\">e-PAQ Premium\/Elite<\/strong> services provide <strong data-start=\"5652\" data-end=\"5675\">end-to-end tracking<\/strong> and delivery confirmation.<\/p>\n<\/li>\n<li data-start=\"5705\" data-end=\"5844\">\n<p data-start=\"5707\" data-end=\"5844\"><strong data-start=\"5707\" data-end=\"5741\">e-PAQ Economy\/Priority Tracked<\/strong> offers partial tracking; final-mile last-mile status is often updated by the local postal authority.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"5846\" data-end=\"6134\"><strong data-start=\"5846\" data-end=\"5900\">Q4: What does \u201chanded over to local carrier\u201d mean?<\/strong><\/p>\n<p data-start=\"5846\" data-end=\"6134\">Once the parcel leaves Asendia\u2019s international facility, it is transferred to a <strong data-start=\"5983\" data-end=\"6023\">destination country\u2019s postal service<\/strong> (e.g., USPS, Canada Post, Royal Mail). Tracking updates may pause until the local carrier uploads their scans.<\/p>\n<p data-start=\"6136\" data-end=\"6460\"><strong data-start=\"6136\" data-end=\"6188\">Q5: Who to contact for a lost or delayed parcel?<\/strong><\/p>\n<p data-start=\"6136\" data-end=\"6460\">If tracking indicates the package is still in <strong data-start=\"6237\" data-end=\"6262\">Asendia USA\u2019s network<\/strong>, call <strong data-start=\"6269\" data-end=\"6287\">(800) 624-5287<\/strong> for assistance. If it\u2019s with the <strong data-start=\"6321\" data-end=\"6347\">local delivery partner<\/strong> and status hasn\u2019t updated, contact that local postal authority or the <strong data-start=\"6418\" data-end=\"6437\">retailer\/sender<\/strong> to initiate a claim.<\/p>\n","protected":false},"featured_media":0,"template":"","meta":[],"class_list":["post-1013","couriers","type-couriers","status-publish","hentry","country-united-states-of-america"],"acf":[],"_links":{"self":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/couriers-post\/1013","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/couriers-post"}],"about":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/types\/couriers"}],"wp:attachment":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/media?parent=1013"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}