{"id":1146,"date":"2024-11-28T13:10:27","date_gmt":"2024-11-28T13:10:27","guid":{"rendered":"https:\/\/synctrack.io\/blog\/couriers\/pickupp\/"},"modified":"2025-05-07T08:30:16","modified_gmt":"2025-05-07T08:30:16","slug":"pickupp","status":"publish","type":"couriers","link":"https:\/\/synctrack.io\/couriers\/pickupp\/","title":{"rendered":"Pickupp"},"content":{"rendered":"<h2 class=\"\" data-start=\"575\" data-end=\"608\">Pickupp tracking information<\/h2>\n<p class=\"\" data-start=\"609\" data-end=\"632\"><strong data-start=\"609\" data-end=\"630\">History &amp; Profile<\/strong><\/p>\n<ul data-start=\"633\" data-end=\"977\">\n<li class=\"\" data-start=\"633\" data-end=\"782\">\n<p class=\"\" data-start=\"635\" data-end=\"782\"><strong data-start=\"635\" data-end=\"654\">Founded in 2016<\/strong> in Hong Kong by Crystal Pang to redefine logistics through technology and transparency.<\/p>\n<\/li>\n<li class=\"\" data-start=\"783\" data-end=\"977\">\n<p class=\"\" data-start=\"785\" data-end=\"977\">Rapid expansion into Singapore and Malaysia (2017), Taiwan (2018) and beyond, serving 20,000+ businesses with a network of over 100,000 delivery agents.<\/p>\n<\/li>\n<\/ul>\n<p class=\"\" data-start=\"979\" data-end=\"1002\"><strong data-start=\"979\" data-end=\"1000\">Service Portfolio<\/strong><\/p>\n<ul data-start=\"1003\" data-end=\"1656\">\n<li class=\"\" data-start=\"1003\" data-end=\"1158\">\n<p class=\"\" data-start=\"1005\" data-end=\"1158\"><strong data-start=\"1005\" data-end=\"1024\">Pickupp Express<\/strong>: 2- to 4-hour door-to-door delivery within Hong Kong; <strong data-start=\"1079\" data-end=\"1096\">Pickupp Fresh<\/strong> for perishable items.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1159\" data-end=\"1316\">\n<p class=\"\" data-start=\"1161\" data-end=\"1316\"><strong data-start=\"1161\" data-end=\"1181\">Pickupp Standard<\/strong>: Next-day delivery across urban areas; <strong data-start=\"1221\" data-end=\"1239\">Pickupp Global<\/strong> for international express shipments.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1317\" data-end=\"1494\">\n<p class=\"\" data-start=\"1319\" data-end=\"1494\"><strong data-start=\"1319\" data-end=\"1343\">Self-Pick &amp; Drop-off<\/strong>: 500+ service points, convenience stores and smart lockers throughout Hong Kong for flexible pick-up\/drop-off.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1495\" data-end=\"1656\">\n<p class=\"\" data-start=\"1497\" data-end=\"1656\"><strong data-start=\"1497\" data-end=\"1517\">Fulfilment &amp; 3PL<\/strong>: Warehouse storage, pick-pack, custom clearance and bulk transport solutions at competitive rates.<\/p>\n<\/li>\n<\/ul>\n<h2 class=\"\" data-start=\"1658\" data-end=\"1692\">How to Track Pickupp Packages<\/h2>\n<h3 class=\"\" data-start=\"1693\" data-end=\"1731\">Via the official Pickupp website<\/h3>\n<ol data-start=\"1732\" data-end=\"2064\">\n<li class=\"\" data-start=\"1732\" data-end=\"1867\">\n<p class=\"\" data-start=\"1735\" data-end=\"1867\">Navigate to the <strong data-start=\"1751\" data-end=\"1771\">Track Your Order<\/strong> page on hk.pickupp.io\/en or sign in to the Pickupp app.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1868\" data-end=\"1948\">\n<p class=\"\" data-start=\"1871\" data-end=\"1948\">Enter the <strong data-start=\"1881\" data-end=\"1900\">tracking number<\/strong> provided by the sender into the search field.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1949\" data-end=\"2064\">\n<p class=\"\" data-start=\"1952\" data-end=\"2064\">Review the <strong data-start=\"1963\" data-end=\"1983\">real-time status<\/strong>, including pick-up confirmation, in-transit scans and estimated delivery time.<\/p>\n<\/li>\n<\/ol>\n<h3 class=\"\" data-start=\"2066\" data-end=\"2098\">Via the Synctrack platform<\/h3>\n<ol data-start=\"2099\" data-end=\"2375\">\n<li class=\"\" data-start=\"2099\" data-end=\"2172\">\n<p class=\"\" data-start=\"2102\" data-end=\"2172\">Obtain the <strong data-start=\"2113\" data-end=\"2140\">Pickupp tracking number<\/strong> from your order confirmation.<\/p>\n<\/li>\n<li class=\"\" data-start=\"2173\" data-end=\"2253\">\n<p class=\"\" data-start=\"2176\" data-end=\"2253\">Visit synctrack.io\/couriers\/ and select <strong data-start=\"2216\" data-end=\"2227\">Pickupp<\/strong> from the courier list .<\/p>\n<\/li>\n<li class=\"\" data-start=\"2254\" data-end=\"2375\">\n<p class=\"\" data-start=\"2257\" data-end=\"2375\">Paste the number into the input box and click <strong data-start=\"2303\" data-end=\"2312\">Track<\/strong> to view detailed shipment progress under \u201cPickupp tracking.\u201d<\/p>\n<\/li>\n<\/ol>\n<h2 class=\"\" data-start=\"2377\" data-end=\"2418\">Pickupp contact information<\/h2>\n<p class=\"\" data-start=\"2419\" data-end=\"2434\"><strong data-start=\"2419\" data-end=\"2432\">Live Chat<\/strong><\/p>\n<ul data-start=\"2435\" data-end=\"2547\">\n<li class=\"\" data-start=\"2435\" data-end=\"2547\">\n<p class=\"\" data-start=\"2437\" data-end=\"2547\">Available 24\/7 via the <strong data-start=\"2460\" data-end=\"2479\">Pickupp website<\/strong> or app for instant support.<\/p>\n<\/li>\n<\/ul>\n<p class=\"\" data-start=\"2549\" data-end=\"2560\"><strong data-start=\"2549\" data-end=\"2558\">Email<\/strong><\/p>\n<ul data-start=\"2561\" data-end=\"2776\">\n<li class=\"\" data-start=\"2561\" data-end=\"2667\">\n<p class=\"\" data-start=\"2563\" data-end=\"2667\"><strong data-start=\"2563\" data-end=\"2580\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2565\" data-end=\"2578\">hk@pickupp.io<\/a><\/strong> for general enquiries and tracking assistance.<\/p>\n<\/li>\n<li class=\"\" data-start=\"2668\" data-end=\"2776\">\n<p class=\"\" data-start=\"2670\" data-end=\"2776\"><strong data-start=\"2670\" data-end=\"2697\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2672\" data-end=\"2695\">hk+insurance@pickupp.io<\/a><\/strong> for delivery agent insurance claims.<\/p>\n<\/li>\n<\/ul>\n<p class=\"\" data-start=\"2778\" data-end=\"2811\"><strong data-start=\"2778\" data-end=\"2809\">Office Location (Hong Kong)<\/strong><\/p>\n<ul data-start=\"2812\" data-end=\"2916\">\n<li class=\"\" data-start=\"2812\" data-end=\"2916\">\n<p class=\"\" data-start=\"2814\" data-end=\"2916\"><strong data-start=\"2814\" data-end=\"2873\">Room 412\u2013413, Harbour Centre Phase 1, Hung Hom, Kowloon<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<h2 class=\"\" data-start=\"2918\" data-end=\"2944\">Pickupp Tracking FAQs<\/h2>\n<p class=\"\" data-start=\"2945\" data-end=\"3177\"><strong data-start=\"2945\" data-end=\"2998\">Q: Why is my shipment status unchanged for hours?<\/strong><br data-start=\"2998\" data-end=\"3001\" \/>System updates occur at each scanning event; if no change appears after 4 hours, use <strong data-start=\"3086\" data-end=\"3099\">Live Chat<\/strong> or email for a manual status check.<\/p>\n<p class=\"\" data-start=\"3179\" data-end=\"3425\"><strong data-start=\"3179\" data-end=\"3240\">Q: What are the weight and size limits for self-drop-off?<\/strong><br data-start=\"3240\" data-end=\"3243\" \/>Self-drop-off at convenience stores supports parcels up to <strong data-start=\"3302\" data-end=\"3310\">5 kg<\/strong> and <strong data-start=\"3315\" data-end=\"3334\">60 \u00d7 40 \u00d7 30 cm<\/strong>, while Pickupp\u2019s own points have no size limits.<\/p>\n<p class=\"\" data-start=\"3427\" data-end=\"3598\"><strong data-start=\"3427\" data-end=\"3476\">Q: Can delivery be rescheduled or redirected?<\/strong><br data-start=\"3476\" data-end=\"3479\" \/>Yes\u2014submit a request via <strong data-start=\"3504\" data-end=\"3517\">Live Chat<\/strong> before final sorting; additional fees may apply depending on the new location.<\/p>\n<p class=\"\" data-start=\"3600\" data-end=\"3761\"><strong data-start=\"3600\" data-end=\"3639\">Q: How to enable SMS notifications?<\/strong><br data-start=\"3639\" data-end=\"3642\" \/>Select <strong data-start=\"3649\" data-end=\"3664\">SMS updates<\/strong> during booking in the app or website; confirmation texts will follow each major status change.<\/p>\n<p class=\"\" data-start=\"3763\" data-end=\"3940\"><strong data-start=\"3763\" data-end=\"3803\">Q: Which regions does Pickupp cover?<\/strong><br data-start=\"3803\" data-end=\"3806\" \/>Core markets include <strong data-start=\"3827\" data-end=\"3840\">Hong Kong<\/strong>, <strong data-start=\"3842\" data-end=\"3855\">Singapore<\/strong>, <strong data-start=\"3857\" data-end=\"3869\">Malaysia<\/strong>, <strong data-start=\"3871\" data-end=\"3881\">Taiwan<\/strong> and expanding services across the <strong data-start=\"3916\" data-end=\"3932\">Asia-Pacific<\/strong> region.<\/p>\n","protected":false},"featured_media":0,"template":"","meta":[],"class_list":["post-1146","couriers","type-couriers","status-publish","hentry","country-hong-kong","country-singapore"],"acf":[],"_links":{"self":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/couriers-post\/1146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/couriers-post"}],"about":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/types\/couriers"}],"wp:attachment":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/media?parent=1146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}