{"id":1723,"date":"2024-12-20T07:52:35","date_gmt":"2024-12-20T07:52:35","guid":{"rendered":"https:\/\/synctrack.io\/?post_type=knowledgebase&#038;p=1723"},"modified":"2025-01-15T08:04:50","modified_gmt":"2025-01-15T08:04:50","slug":"support-a-record-white-label","status":"publish","type":"knowledgebase","link":"https:\/\/synctrack.io\/knowledge-base\/returns\/branding-return-center\/support-a-record-white-label\/","title":{"rendered":"Support A record (white-label)"},"content":{"rendered":"<header class=\"bpress-post-header\"><strong><span style=\"font-size: 16px;\">If you want to have a custom domain for the return page link instead of the one that start with returnsdrive.com, you can follow this instruction<\/span><\/strong><\/header>\n<div class=\"bpress-article-content\">\n<p id=\"example-you-want-to-use-returns.pokemonwinkel.nl-instead-of-pokemonwinkel.returnsdrive.com\" class=\"wp-block-heading\"><span id=\"Example_You_want_to_use_returnspokemonwinkelnl_instead_of_pokemonwinkelreturnsdrivecom\" class=\"ez-toc-section\"><\/span>Example: You want to use\u00a0<strong>returns.pokemonwinkel.nl<\/strong>\u00a0instead of\u00a0<strong>pokemonwinkel.returnsdrive.com<\/strong><\/p>\n<h3 id=\"step-1-create-a-record\" class=\"wp-block-heading\"><span id=\"Step_1_Create_A_record\" class=\"ez-toc-section\"><\/span>Step 1: Create A record<\/h3>\n<p>In order to create your own subdomain, make sure you\u2019ve\u00a0<strong>created A record<\/strong>\u00a0with your preferred subdomain and pointed it to our domain returnsdrive.com with the steps below:<\/p>\n<ul class=\"wp-block-list\">\n<li>Log in to your Domain system<\/li>\n<li>Locate the DNS management tab<\/li>\n<li>Create A record with the subdomain that you want to use and direct it to our hostname 198.50.121.104 , with:\n<ul class=\"wp-block-list\">\n<li>type: A<\/li>\n<li>host: You can enter the domain that you want to use (e.g, Return, Returns,\u2026)<\/li>\n<li>value\/address: 198.50.121.104<\/li>\n<li>TTL: default<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2599 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/step1.webp\" alt=\"\" width=\"2496\" height=\"1384\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/step1.webp 2496w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/step1-300x166.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/step1-1024x568.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/step1-768x426.webp 768w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/step1-1536x852.webp 1536w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/step1-2048x1136.webp 2048w\" sizes=\"auto, (max-width: 2496px) 100vw, 2496px\" \/><\/figure>\n<p><strong>Why need this step?<\/strong><\/p>\n<p>Each of Shopify stores will have its own DNS domain name management system, you must go there to save records, this step has the meaning of telling this system that the owner needs https:\/\/pokemonwinkel.returnsdrive.com\/ points to returns.pokemonwinkel.nl<\/p>\n<h3 id=\"step-2-check-if-successful\" class=\"wp-block-heading\"><span id=\"Step_2_Check_if_Successful\" class=\"ez-toc-section\"><\/span>Step 2: Check if Successful<\/h3>\n<p>To check if your A record is correctly configured, please use the tool at\u00a0<a href=\"https:\/\/dnschecker.org\/all-dns-records-of-domain.php\" target=\"_blank\" rel=\"noopener\"><strong>DNS Checker<\/strong><\/a><\/p>\n<p>Enter returns.pokemonwinkel.nl, if the return result is 198.50.121.104 then success<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2600 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/unnamed.png\" alt=\"\" width=\"1359\" height=\"492\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/unnamed.png 1359w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/unnamed-300x109.png 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/unnamed-1024x371.png 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/unnamed-768x278.png 768w\" sizes=\"auto, (max-width: 1359px) 100vw, 1359px\" \/><\/figure>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2601 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/step2.webp\" alt=\"\" width=\"1303\" height=\"440\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/step2.webp 1303w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/step2-300x101.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/step2-1024x346.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/step2-768x259.webp 768w\" sizes=\"auto, (max-width: 1303px) 100vw, 1303px\" \/><\/figure>\n<h3 id=\"step-3-chat-with-our-customer-support-about-your-a-record-information\" class=\"wp-block-heading\"><span id=\"Step_3_Chat_with_our_customer_support_about_your_A_record_information\" class=\"ez-toc-section\"><\/span>Step 3: Chat with our customer support about your A record information<\/h3>\n<p>After receiving this news, we immediately contact our development team to configure the necessary settings from our end. The configuration process is expected to take a maximum of 4 hours for successful completion.<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2602 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/step3.webp\" alt=\"\" width=\"414\" height=\"710\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/step3.webp 414w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/step3-175x300.webp 175w\" sizes=\"auto, (max-width: 414px) 100vw, 414px\" \/><\/figure>\n<p>Note: Below are some popular DNS providers that you already have or can use.<\/p>\n<ul class=\"wp-block-list\">\n<li>Cloudflare cloudflare.com<\/li>\n<li>Google Cloud DNS cloud.google.com\/dns<\/li>\n<li>Amazon Route 53 aws.amazon.com\/route53<\/li>\n<li>GoDaddy godaddy.com<\/li>\n<li>Namecheap namecheap.com<\/li>\n<li>DNS Made Easy dnsmadeeasy.com<\/li>\n<li>Dyn (Oracle Cloud) dyn.com<\/li>\n<li>Azure DNS azure.microsoft.com<\/li>\n<li>Plesk plesk.com<\/li>\n<li>Bluehost bluehost.com<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>If you want to have a custom domain for the return page link instead of the one that start with returnsdrive.com, you can follow this instruction Example: You want to use\u00a0returns.pokemonwinkel.nl\u00a0instead of\u00a0pokemonwinkel.returnsdrive.com Step 1: Create A record In order to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","knowledgebase_cat":[261],"class_list":["post-1723","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-branding-return-center"],"acf":[],"_links":{"self":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1723","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/comments?post=1723"}],"version-history":[{"count":7,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1723\/revisions"}],"predecessor-version":[{"id":2603,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1723\/revisions\/2603"}],"wp:attachment":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/media?parent=1723"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase_cat?post=1723"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}