{"id":1737,"date":"2024-12-24T04:25:15","date_gmt":"2024-12-24T04:25:15","guid":{"rendered":"https:\/\/synctrack.io\/?post_type=knowledgebase&#038;p=1737"},"modified":"2025-01-15T10:19:51","modified_gmt":"2025-01-15T10:19:51","slug":"get-to-know-email-notifications-feature","status":"publish","type":"knowledgebase","link":"https:\/\/synctrack.io\/knowledge-base\/returns\/branding-return-center\/get-to-know-email-notifications-feature\/","title":{"rendered":"Get to know Email Notifications feature"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Sender Configuration (Settings &gt; Notification &gt; Sender Info)<\/h2>\n<h3 class=\"wp-block-heading\"><span id=\"Sender_Email_Setup\" class=\"ez-toc-section\"><\/span>Sender Email Setup<\/h3>\n<p>When you enter your email into field \u201c<strong>Sender email<\/strong>\u201d &gt; click\u00a0<strong>Connect<\/strong>. Synctrack will send a verification email to your mail box, please open and click blue button in this email (as picture below)<\/p>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2630 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/1.webp\" alt=\"\" width=\"1024\" height=\"511\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/1.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/1-300x150.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/1-768x383.webp 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<p>Sender verification is a crucial security step that ensures your notification emails are sent from an authorized source. When verified, your account displays a green \u201cVerified\u201d badge, indicating you can send notifications to customers.<\/p>\n<p>&nbsp;<\/p>\n<p>\u2705 Green \u201cVerified\u201d badge: Ready to send notifications<\/p>\n<p>\u26a0\ufe0f Yellow Unverified status: Cannot send notifications<\/p>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2631\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/2.webp\" alt=\"\" width=\"1024\" height=\"629\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/2.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/2-300x184.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/2-768x472.webp 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2632\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/3.webp\" alt=\"\" width=\"1024\" height=\"582\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/3.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/3-300x171.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/3-768x437.webp 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<p><strong>Important Notes<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ul class=\"wp-block-list\">\n<li>You must verify before sending any customer notifications<\/li>\n<li>Only verified email addresses can send notifications<\/li>\n<li>Verification helps prevent spam and ensures delivery<\/li>\n<li>The verification link expires after 1 hour<\/li>\n<li>Each new sender email requires separate verification<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 class=\"wp-block-heading\"><span id=\"Merchant_Notifications\" class=\"ez-toc-section\"><\/span>Merchant Notifications<\/h3>\n<ul class=\"wp-block-list\">\n<li>Toggle to receive copies of all customer communications<\/li>\n<li>Useful for tracking communication history<\/li>\n<\/ul>\n<figure class=\"wp-block-video\"><a href=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Screen-Recording-2024-10-23-at-10.45.31.mov\">Screen-Recording-2024-10-23-at-10.45.31<\/a><\/figure>\n<h2 class=\"wp-block-heading\"><span id=\"Notification_Templates\" class=\"ez-toc-section\"><\/span>Notification Templates<\/h2>\n<h3 class=\"wp-block-heading\"><span id=\"Return_Request_Notifications\" class=\"ez-toc-section\"><\/span>Return Request Notifications<\/h3>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2633\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/4.webp\" alt=\"\" width=\"1962\" height=\"1752\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/4.webp 1962w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/4-300x268.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/4-1024x914.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/4-768x686.webp 768w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/4-1536x1372.webp 1536w\" sizes=\"auto, (max-width: 1962px) 100vw, 1962px\" \/><\/figure>\n<h4 class=\"wp-block-heading\"><span id=\"Process_Return_Request\" class=\"ez-toc-section\"><\/span>Process Return Request<\/h4>\n<ol class=\"wp-block-list\">\n<li><strong>Return Request Received<\/strong>\u00a0\u2705\n<ul class=\"wp-block-list\">\n<li>Sent when customer submits return<\/li>\n<li>Key variables: {{RMA_ID}}, {{order_id}}, {{item_return_details}}<\/li>\n<\/ul>\n<\/li>\n<li><strong>Return Request Approved<\/strong>\u00a0\u2705\n<ul class=\"wp-block-list\">\n<li>Sent upon merchant approval<\/li>\n<li>Include: {{shipping_instructions}}, {{label_download_link}}<\/li>\n<\/ul>\n<\/li>\n<li><strong>Return Request Resolved<\/strong>\u00a0\u2705\n<ul class=\"wp-block-list\">\n<li>Sent when return completed<\/li>\n<li>Include: {{full_refund_amount}}<\/li>\n<\/ul>\n<\/li>\n<li><strong>Return Request Rejected<\/strong>\u00a0\u274c\n<ul class=\"wp-block-list\">\n<li>Sent when return denied<\/li>\n<li>Include: {{reject_reason}}<\/li>\n<\/ul>\n<\/li>\n<li><strong>\u201cShip with Pre-paid Label\u201d Request Approved<\/strong>\u00a0\ud83d\udcdd\n<ul class=\"wp-block-list\">\n<li>For approved pre-paid label requests<\/li>\n<li>Include: {{label_download_link}}, {{label_tracking_link}}<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h4 class=\"wp-block-heading\"><span id=\"Refund_Resolution_Notifications\" class=\"ez-toc-section\"><\/span>Refund Resolution Notifications<\/h4>\n<ol class=\"wp-block-list\">\n<li><strong>Refund to Discount Code<\/strong>\u00a0\ud83c\udff7\ufe0f\n<ul class=\"wp-block-list\">\n<li>Include: {{discount_code}}, {{discount_value}}<\/li>\n<\/ul>\n<\/li>\n<li><strong>Refund to Online Bank Transfer<\/strong>\u00a0\ud83c\udfe6\n<ul class=\"wp-block-list\">\n<li>Include: {{banking_info}}, {{full_refund_amount}}<\/li>\n<\/ul>\n<\/li>\n<li><strong>Refund to Original Payment Method<\/strong>\u00a0\ud83d\udcb3\n<ul class=\"wp-block-list\">\n<li>Include: {{full_refund_amount}}<\/li>\n<\/ul>\n<\/li>\n<li><strong>Refund to Store Credit<\/strong>\u00a0\ud83d\udcb5\n<ul class=\"wp-block-list\">\n<li>Include: {{full_refund_amount}}<\/li>\n<\/ul>\n<\/li>\n<li><strong>Refund to Gift Card<\/strong>\u00a0\ud83c\udf81\n<ul class=\"wp-block-list\">\n<li>Include: {{gift_card_code}}, {{full_refund_amount}}<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h3 class=\"wp-block-heading\"><span id=\"Exchange_Request_Notifications\" class=\"ez-toc-section\"><\/span>Exchange Request Notifications<\/h3>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2634\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/5.webp\" alt=\"\" width=\"2048\" height=\"1292\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/5.webp 2048w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/5-300x189.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/5-1024x646.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/5-768x485.webp 768w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/5-1536x969.webp 1536w\" sizes=\"auto, (max-width: 2048px) 100vw, 2048px\" \/><\/figure>\n<ol class=\"wp-block-list\">\n<li><strong>Exchange Request Received<\/strong>\u00a0\u2705\n<ul class=\"wp-block-list\">\n<li>Initial exchange submission<\/li>\n<li>Include: {{item_return_details}}, {{item_receive_details}}<\/li>\n<\/ul>\n<\/li>\n<li><strong>Exchange Request Approved<\/strong>\u00a0\u2705\n<ul class=\"wp-block-list\">\n<li>Exchange approval confirmation<\/li>\n<li>Include: {{shipping_instructions}}<\/li>\n<\/ul>\n<\/li>\n<li><strong>Exchange Request Rejected<\/strong>\u00a0\u274c\n<ul class=\"wp-block-list\">\n<li>Exchange denial notification<\/li>\n<li>Include: {{reject_reason}}<\/li>\n<\/ul>\n<\/li>\n<li><strong>Shipped Exchanged Item<\/strong>\u00a0\ud83d\udce6\n<ul class=\"wp-block-list\">\n<li>When merchant ships replacement<\/li>\n<li>Include: {{label_tracking_link}}<\/li>\n<\/ul>\n<\/li>\n<li><strong>Received Return Item<\/strong>\u00a0\ud83d\udce5\n<ul class=\"wp-block-list\">\n<li>Confirmation of returned item receipt<\/li>\n<li>Include: {{item_return_details}}<\/li>\n<\/ul>\n<\/li>\n<li><strong>Exchange Request Resolved<\/strong>\u00a0\u2705\n<ul class=\"wp-block-list\">\n<li>Final exchange completion<\/li>\n<li>Include: {{full_refund_amount}} (if applicable)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2 class=\"wp-block-heading\"><span id=\"Email_Template_Functions\" class=\"ez-toc-section\"><\/span>Email Template Functions<\/h2>\n<h3 class=\"wp-block-heading\"><span id=\"Send_Test_Email_Function\" class=\"ez-toc-section\"><\/span>Send Test Email Function<\/h3>\n<p><strong>Purpose<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li>Test template appearance before activation<\/li>\n<li>Verify variable population<\/li>\n<\/ul>\n<p><strong>How to Use<\/strong><\/p>\n<ol class=\"wp-block-list\">\n<li>Click the \u201cSend Test\u201d button in template editor<\/li>\n<li>Enter test email address(es)<\/li>\n<li>All variables will be populated with sample data:<\/li>\n<\/ol>\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2635\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/6.webp\" alt=\"\" width=\"1024\" height=\"486\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/6.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/6-300x142.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/6-768x365.webp 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n<h3 class=\"wp-block-heading\"><span id=\"Revert_to_Default_Function\" class=\"ez-toc-section\"><\/span>Revert to Default Function<\/h3>\n<p><strong>Purpose<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li>Reset template to original version<\/li>\n<li>Remove unwanted customizations<\/li>\n<li>Start fresh with standard layout<\/li>\n<\/ul>\n<p><strong>Important Notes<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li>Action cannot be undone<\/li>\n<li>All customizations will be lost<\/li>\n<li>Default template includes standard variables<\/li>\n<li>Branding remains unchanged<\/li>\n<\/ul>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2636\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/7.webp\" alt=\"\" width=\"1024\" height=\"501\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/7.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/7-300x147.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/7-768x376.webp 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<h3 class=\"wp-block-heading\"><span id=\"Variables_System\" class=\"ez-toc-section\"><\/span>Variables System<\/h3>\n<p><strong>Order Related<\/strong><\/p>\n<pre class=\"wp-block-code\"><code>{{RMA_ID}}               \/\/ Return number (e.g., RMA123456)\r\n{{order_id}}             \/\/ Shopify order ID\r\n{{item_return_details}}  \/\/ Return items list\r\n{{full_refund_amount}}   \/\/ Total refund\r\n{{item_receive_details}} \/\/ Exchange items list\r\n<\/code><\/pre>\n<p><strong>Business Related<\/strong><\/p>\n<pre class=\"wp-block-code\"><code>{{store_name}}          \/\/ Your store name\r\n{{return_address}}      \/\/ Return shipping address\r\n{{store_email}}         \/\/ Store contact email\r\n<\/code><\/pre>\n<p><strong>Customer Related<\/strong><\/p>\n<pre class=\"wp-block-code\"><code>{{customer_email}}      \/\/ Customer email\r\n{{customer_name}}       \/\/ Customer full name\r\n{{customer_address}}    \/\/ Shipping address\r\n<\/code><\/pre>\n<p><strong>Refund Resolution<\/strong><\/p>\n<pre class=\"wp-block-code\"><code>{{discount_code}}       \/\/ Generated discount\r\n{{discount_value}}      \/\/ Discount amount\r\n{{banking_info}}        \/\/ Bank details\r\n{{gift_card_code}}      \/\/ Gift card code\r\n<\/code><\/pre>\n<p><strong>Action Links<\/strong><\/p>\n<pre class=\"wp-block-code\"><code>{{label_download_link}} \/\/ Label PDF URL\r\n{{label_tracking_link}} \/\/ Tracking URL\r\n{{view_request}}        \/\/ Return portal URL<\/code><\/pre>\n","protected":false},"excerpt":{"rendered":"<p>Sender Configuration (Settings &gt; Notification &gt; Sender Info) Sender Email Setup When you enter your email into field \u201cSender email\u201d &gt; click\u00a0Connect. Synctrack will send a verification email to your mail box, please open and click blue button in this [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","knowledgebase_cat":[261],"class_list":["post-1737","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-branding-return-center"],"acf":[],"_links":{"self":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1737","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/comments?post=1737"}],"version-history":[{"count":5,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1737\/revisions"}],"predecessor-version":[{"id":2637,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1737\/revisions\/2637"}],"wp:attachment":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/media?parent=1737"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase_cat?post=1737"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}