{"id":1760,"date":"2024-12-24T07:43:00","date_gmt":"2024-12-24T07:43:00","guid":{"rendered":"https:\/\/synctrack.io\/?post_type=knowledgebase&#038;p=1760"},"modified":"2025-01-15T10:25:52","modified_gmt":"2025-01-15T10:25:52","slug":"customize-return-reasons","status":"publish","type":"knowledgebase","link":"https:\/\/synctrack.io\/knowledge-base\/returns\/branding-return-center\/customize-return-reasons\/","title":{"rendered":"Customize return reasons"},"content":{"rendered":"<h3 id=\"why-use-return-reason\" class=\"wp-block-heading\">Why use Return reason?<\/h3>\n<ul class=\"wp-block-list\">\n<li>Easily create reasons to return orders for your customers<\/li>\n<li>Require information (comments, videos\/images) to know why orders are returned.<\/li>\n<\/ul>\n<h3 id=\"step-by-step-to-create-return-reasons-list\" class=\"wp-block-heading\"><span id=\"Step_by_step_to_create_return_reasons_list\" class=\"ez-toc-section\"><\/span>Step by step to create return reasons list<\/h3>\n<ul class=\"wp-block-list\">\n<li>On Return Drive left navigation bar, click Settings &gt; Return reasons.<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2638\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/1-1.webp\" alt=\"\" width=\"1013\" height=\"488\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/1-1.webp 1013w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/1-1-300x145.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/1-1-768x370.webp 768w\" sizes=\"auto, (max-width: 1013px) 100vw, 1013px\" \/><\/figure>\n<ul class=\"wp-block-list\">\n<li>We have some default reasons for you, to edit or delete the unnecessary reasons, please click here<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2639\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/2-1.webp\" alt=\"\" width=\"1013\" height=\"488\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/2-1.webp 1013w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/2-1-300x145.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/2-1-768x370.webp 768w\" sizes=\"auto, (max-width: 1013px) 100vw, 1013px\" \/><\/figure>\n<ul class=\"wp-block-list\">\n<li>To make other reasons on your return reasons list, select \u201cAdd reason\u201d<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2641\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/3-1.webp\" alt=\"\" width=\"1013\" height=\"488\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/3-1.webp 1013w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/3-1-300x145.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/3-1-768x370.webp 768w\" sizes=\"auto, (max-width: 1013px) 100vw, 1013px\" \/><\/figure>\n<ul class=\"wp-block-list\">\n<li>Type the \u201cReason name\u201d. You can add \u201cSub-reason\u201d names optionally. Active comments and image fields on your returns page or not. In each field, click \u201cRequire\u201d or \u201cOptional\u201d whether or not you want the fields mandatory filled by customers.<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2642\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/4-1.webp\" alt=\"\" width=\"708\" height=\"442\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/4-1.webp 708w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/4-1-300x187.webp 300w\" sizes=\"auto, (max-width: 708px) 100vw, 708px\" \/><\/figure>\n<ul class=\"wp-block-list\">\n<li>Choose \u201cSave\u201d and reasons are created successfully.<\/li>\n<li>While returning orders, your customers will see the full list of your return reasons like this.<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2643\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/5-1.webp\" alt=\"\" width=\"1919\" height=\"939\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/5-1.webp 1919w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/5-1-300x147.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/5-1-1024x501.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/5-1-768x376.webp 768w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/5-1-1536x752.webp 1536w\" sizes=\"auto, (max-width: 1919px) 100vw, 1919px\" \/><\/figure>\n<ul class=\"wp-block-list\">\n<li>With each reason, they will see the field to add comments and images describing why the orders must be returned.<\/li>\n<\/ul>\n<p>If you need any help, contact our chat support team now via live chat or email\u00a0support@omegatheme.com.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why use Return reason? Easily create reasons to return orders for your customers Require information (comments, videos\/images) to know why orders are returned. Step by step to create return reasons list On Return Drive left navigation bar, click Settings &gt; [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","knowledgebase_cat":[261],"class_list":["post-1760","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-branding-return-center"],"acf":[],"_links":{"self":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1760","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/comments?post=1760"}],"version-history":[{"count":3,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1760\/revisions"}],"predecessor-version":[{"id":2644,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1760\/revisions\/2644"}],"wp:attachment":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/media?parent=1760"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase_cat?post=1760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}