{"id":1765,"date":"2024-12-24T07:44:52","date_gmt":"2024-12-24T07:44:52","guid":{"rendered":"https:\/\/synctrack.io\/?post_type=knowledgebase&#038;p=1765"},"modified":"2025-01-15T10:41:18","modified_gmt":"2025-01-15T10:41:18","slug":"configure-return-policy","status":"publish","type":"knowledgebase","link":"https:\/\/synctrack.io\/knowledge-base\/returns\/branding-return-center\/configure-return-policy\/","title":{"rendered":"Configure return policy"},"content":{"rendered":"<h3 id=\"id-1.-why-use-return-policy\" class=\"wp-block-heading\">1. Why use Return Policy?<\/h3>\n<p>A straightforward return policy is the first step in providing a no-hassle returns process.<\/p>\n<p>Returns Drive offers a post and customizable return policy page to assist you in putting into practice an efficient return policy.<\/p>\n<p>With the \u201cReturn Policy\u201d, merchants can set up the rule on the app to restrict unwilling return requests.<\/p>\n<p>This is the video that instructs on how to set up a return policy and how the policy works in the portal:<\/p>\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\">\n<div class=\"wp-block-embed__wrapper\"><iframe loading=\"lazy\" title=\"Synctrack Returns &amp; Exchanges: How to set up a policy and how the policy works in the portal?\" src=\"https:\/\/www.youtube.com\/embed\/n4vgu-2jV30?feature=oembed\" width=\"1778\" height=\"1000\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/div>\n<\/figure>\n<h3 id=\"id-2.-customize-return-policy-feature\" class=\"wp-block-heading\"><span id=\"2_Customize_Return_Policy_feature\" class=\"ez-toc-section\"><\/span>2. Customize Return Policy feature<\/h3>\n<p>In the \u201cSettings\u201d tab, choose Return policy &gt; Create policy.<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2648\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/1-3.webp\" alt=\"\" width=\"1588\" height=\"534\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/1-3.webp 1588w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/1-3-300x101.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/1-3-1024x344.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/1-3-768x258.webp 768w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/1-3-1536x517.webp 1536w\" sizes=\"auto, (max-width: 1588px) 100vw, 1588px\" \/><\/figure>\n<p>There are 3 options to edit the policy: Order, Product, and Customer.<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2650\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/2-3.webp\" alt=\"\" width=\"1000\" height=\"552\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/2-3.webp 1000w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/2-3-300x166.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/2-3-768x424.webp 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n<h4 id=\"a.-on-the-order-option\" class=\"wp-block-heading\"><span id=\"a_On_the_%E2%80%9COrder%E2%80%9D_option\" class=\"ez-toc-section\"><\/span>a. On the \u201cOrder\u201d option<\/h4>\n<p>\u201cOrder\u201d option is used to set up rules on order fulfillment and delivery.<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2651\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/3-2.webp\" alt=\"\" width=\"1000\" height=\"552\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/3-2.webp 1000w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/3-2-300x166.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/3-2-768x424.webp 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n<p>In \u201cPolicy Information\u201d section:<\/p>\n<ul class=\"wp-block-list\">\n<li>Policy name: Fill in the name of the rule you want to create.<\/li>\n<li>To prevent return requests based on this policy, click on this button to switch the status.<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2652\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/4.png\" alt=\"\" width=\"708\" height=\"139\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/4.png 708w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/4-300x59.png 300w\" sizes=\"auto, (max-width: 708px) 100vw, 708px\" \/><\/figure>\n<p>In \u201cPolicy Condition\u201d section, enter the number of return window.<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2655\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/4-1.png\" alt=\"\" width=\"708\" height=\"139\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/4-1.png 708w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/4-1-300x59.png 300w\" sizes=\"auto, (max-width: 708px) 100vw, 708px\" \/><\/figure>\n<p>Click on \u201cCreate this rule\u201d and done.<\/p>\n<p>Here is how the policy is displayed on the return portal.<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2656\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/5-2.png\" alt=\"\" width=\"845\" height=\"364\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/5-2.png 845w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/5-2-300x129.png 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/5-2-768x331.png 768w\" sizes=\"auto, (max-width: 845px) 100vw, 845px\" \/><\/figure>\n<h4 id=\"b.-on-product-option\" class=\"wp-block-heading\"><span id=\"b_On_%E2%80%9CProduct%E2%80%9D_option\" class=\"ez-toc-section\"><\/span>b. On \u201cProduct\u201d option<\/h4>\n<p>\u201cProduct\u201d option is used to set up rules on product tags and types.<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2657\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/6-1.webp\" alt=\"\" width=\"1003\" height=\"588\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/6-1.webp 1003w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/6-1-300x176.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/6-1-768x450.webp 768w\" sizes=\"auto, (max-width: 1003px) 100vw, 1003px\" \/><\/figure>\n<p>In \u201cPolicy Information\u201d section:<\/p>\n<ul class=\"wp-block-list\">\n<li>Policy name: Fill in the name of the rule you want to create.<\/li>\n<li>To enable\/disable to prevent return requests based on this policy, click on this button to switch the status.<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2658\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/7-1.webp\" alt=\"\" width=\"708\" height=\"187\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/7-1.webp 708w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/7-1-300x79.webp 300w\" sizes=\"auto, (max-width: 708px) 100vw, 708px\" \/><\/figure>\n<p>In the \u201cPolicy Condition\u201d section:<\/p>\n<ul class=\"wp-block-list\">\n<li>Choose the condition of orders between \u201cis tagged with\u201d and \u201cis included in type\u201d.<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2659\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/8.png\" alt=\"\" width=\"943\" height=\"122\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/8.png 943w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/8-300x39.png 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/8-768x99.png 768w\" sizes=\"auto, (max-width: 943px) 100vw, 943px\" \/><\/figure>\n<ul class=\"wp-block-list\">\n<li>For each condition, you need to type in suitable tags or types for your product.<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2660\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/9.png\" alt=\"\" width=\"936\" height=\"171\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/9.png 936w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/9-300x55.png 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/9-768x140.png 768w\" sizes=\"auto, (max-width: 936px) 100vw, 936px\" \/><\/figure>\n<p>Click on \u201cCreate this rule\u201d and done.<\/p>\n<p>Here is how the policy is displayed on the return portal.<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2661\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/10.webp\" alt=\"\" width=\"703\" height=\"122\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/10.webp 703w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/10-300x52.webp 300w\" sizes=\"auto, (max-width: 703px) 100vw, 703px\" \/><\/figure>\n<h4 id=\"c.-on-customer-option\" class=\"wp-block-heading\"><span id=\"c_On_%E2%80%9CCustomer%E2%80%9D_option\" class=\"ez-toc-section\"><\/span>c. On \u201cCustomer\u201d option<\/h4>\n<p>\u201cCustomer\u201d option is used to set up rules on customers\u2019 tags and emails.<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2662\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/11.webp\" alt=\"\" width=\"1003\" height=\"588\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/11.webp 1003w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/11-300x176.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/11-768x450.webp 768w\" sizes=\"auto, (max-width: 1003px) 100vw, 1003px\" \/><\/figure>\n<p>In \u201cPolicy Information\u201d section:<\/p>\n<ul class=\"wp-block-list\">\n<li>Policy name: Fill in the name of the rule you want to create.<\/li>\n<li>To enable\/disable to prevent return requests based on this policy, click on this button to switch the status.<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2663\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/12.png\" alt=\"\" width=\"715\" height=\"137\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/12.png 715w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/12-300x57.png 300w\" sizes=\"auto, (max-width: 715px) 100vw, 715px\" \/><\/figure>\n<p>In \u201cPolicy Condition\u201d section:<\/p>\n<ul class=\"wp-block-list\">\n<li>Choose the condition of orders between \u201cis tagged with\u201d and \u201cwhose email addresses is\u201d.<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2664\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/13.png\" alt=\"\" width=\"939\" height=\"128\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/13.png 939w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/13-300x41.png 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/13-768x105.png 768w\" sizes=\"auto, (max-width: 939px) 100vw, 939px\" \/><\/figure>\n<ul class=\"wp-block-list\">\n<li>For each condition, you need to type in suitable tags or email addresses for your rule.<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2665\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/14.png\" alt=\"\" width=\"939\" height=\"162\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/14.png 939w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/14-300x52.png 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/14-768x132.png 768w\" sizes=\"auto, (max-width: 939px) 100vw, 939px\" \/><\/figure>\n<p>Click on \u201cCreate this rule\u201d and done.<\/p>\n<p>Here is how the policy is displayed on return portal.<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2666\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/15.png\" alt=\"\" width=\"1482\" height=\"577\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/15.png 1482w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/15-300x117.png 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/15-1024x399.png 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/15-768x299.png 768w\" sizes=\"auto, (max-width: 1482px) 100vw, 1482px\" \/><\/figure>\n<h4 id=\"d.-in-return-policy-tab\" class=\"wp-block-heading\"><span id=\"d_In_%E2%80%9CReturn_Policy%E2%80%9D_tab\" class=\"ez-toc-section\"><\/span>d. In \u201cReturn Policy\u201d tab<\/h4>\n<ul class=\"wp-block-list\">\n<li>To enable\/disable each policy, click on this button.<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2667\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/16.png\" alt=\"\" width=\"715\" height=\"256\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/16.png 715w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/16-300x107.png 300w\" sizes=\"auto, (max-width: 715px) 100vw, 715px\" \/><\/figure>\n<ul class=\"wp-block-list\">\n<li>To edit or delete each policy, click on these buttons.<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2668\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/17.png\" alt=\"\" width=\"681\" height=\"225\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/17.png 681w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/17-300x99.png 300w\" sizes=\"auto, (max-width: 681px) 100vw, 681px\" \/><\/figure>\n<p>If you need any help, contact our chat support team now via live chat or email\u00a0support@omegatheme.com.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Why use Return Policy? A straightforward return policy is the first step in providing a no-hassle returns process. Returns Drive offers a post and customizable return policy page to assist you in putting into practice an efficient return policy. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","knowledgebase_cat":[261],"class_list":["post-1765","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-branding-return-center"],"acf":[],"_links":{"self":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1765","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/comments?post=1765"}],"version-history":[{"count":3,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1765\/revisions"}],"predecessor-version":[{"id":2669,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1765\/revisions\/2669"}],"wp:attachment":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/media?parent=1765"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase_cat?post=1765"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}