{"id":1767,"date":"2024-12-24T07:45:45","date_gmt":"2024-12-24T07:45:45","guid":{"rendered":"https:\/\/synctrack.io\/?post_type=knowledgebase&#038;p=1767"},"modified":"2025-01-15T10:45:39","modified_gmt":"2025-01-15T10:45:39","slug":"configure-refund-resolution","status":"publish","type":"knowledgebase","link":"https:\/\/synctrack.io\/knowledge-base\/returns\/branding-return-center\/configure-refund-resolution\/","title":{"rendered":"Configure Refund resolution"},"content":{"rendered":"<h2 id=\"why-use-refund-resolution\" class=\"wp-block-heading\">Why use Refund Resolution?<\/h2>\n<p>With Synctrack Returns, shoppers can decide how they wish the return request to be handled.<\/p>\n<p>The 3 methods supported are:<\/p>\n<ul class=\"wp-block-list\">\n<li>Refund to Original Payment Method<\/li>\n<li>Refund to Store Credit<\/li>\n<li>Refund to Gift Card<\/li>\n<li>Refund to Discount Code<\/li>\n<\/ul>\n<p>When setting up, you have to select\u00a0<strong>at least one resolution<\/strong><\/p>\n<p>While submitting a returns request, shoppers will be asked to choose a resolution method.<\/p>\n<h2 id=\"customize-refund-resolution-methods\" class=\"wp-block-heading\"><span id=\"Customize_Refund_resolution_methods\" class=\"ez-toc-section\"><\/span>Customize Refund resolution methods<\/h2>\n<p><strong>Step 1:<\/strong>\u00a0<strong>Go to Settings &gt; Select Refund &amp; Exchange<\/strong><\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2670\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/1-4.webp\" alt=\"\" width=\"990\" height=\"503\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/1-4.webp 990w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/1-4-300x152.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/1-4-768x390.webp 768w\" sizes=\"auto, (max-width: 990px) 100vw, 990px\" \/><\/figure>\n<p><strong>Step 2: Add detail to your chosen resolutions<\/strong><\/p>\n<p><strong>a. For Refund to Store Credit<\/strong>: Enter additional instructions (Optional). You can add up to 100 characters.<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2671\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/2-4.webp\" alt=\"\" width=\"675\" height=\"224\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/2-4.webp 675w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/2-4-300x100.webp 300w\" sizes=\"auto, (max-width: 675px) 100vw, 675px\" \/><\/figure>\n<p>The customers can be encouraged to choose this method by being added a bonus credit and the price will be refunded by the gift card to use the next order. If you don\u2019t want to use this method, you can disable or fill in the bonus credit equal to 0.<\/p>\n<p>The description will be displayed to shoppers while placing the return request like this:<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2673\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/3-3.webp\" alt=\"\" width=\"713\" height=\"119\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/3-3.webp 713w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/3-3-300x50.webp 300w\" sizes=\"auto, (max-width: 713px) 100vw, 713px\" \/><\/figure>\n<p><a href=\"https:\/\/docs.returnsdrive.com\/basic-settings\/refund-and-exchange\/refund-resolution\/how-to-refund-store-credits-by-issuing-a-gift-card\" target=\"_blank\" rel=\"noopener\">How to use Refund to Gift Card<\/a><\/p>\n<p><strong>b. For Refund to Discount Code<\/strong><\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2674\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/4-2.webp\" alt=\"\" width=\"846\" height=\"399\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/4-2.webp 846w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/4-2-300x141.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/4-2-768x362.webp 768w\" sizes=\"auto, (max-width: 846px) 100vw, 846px\" \/><\/figure>\n<p>Enter your discount code information (Prefix and value of your discount). We\u2019ll generate a discount code with the format \u201cprefix\u201d + \u201crandom numbers\u201d. For example: REFUND1025.<\/p>\n<p>You can also choose whether to notify customers about discount code details via email or not by clicking on \u201cenable notifications of discount code\u201d<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2675\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/5-2.webp\" alt=\"\" width=\"844\" height=\"398\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/5-2.webp 844w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/5-2-300x141.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/5-2-768x362.webp 768w\" sizes=\"auto, (max-width: 844px) 100vw, 844px\" \/><\/figure>\n<p>The option will be displayed to shoppers while placing the return request like this:<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2676\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/6-2.webp\" alt=\"\" width=\"724\" height=\"110\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/6-2.webp 724w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/6-2-300x46.webp 300w\" sizes=\"auto, (max-width: 724px) 100vw, 724px\" \/><\/figure>\n<p><a href=\"https:\/\/docs.returnsdrive.com\/basic-settings\/refund-and-exchange\/refund-resolution\/what-will-happen-when-customers-choose-refund-to-discount-code-as-their-resolution\" target=\"_blank\" rel=\"noopener\">What will happen when customers choose Refund to Discount Code as their resolution?<\/a><\/p>\n<p><strong>c. For Refund to the Original Payment method<\/strong>: the price will be refunded to the customer\u2019s original payment method.<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2677\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/7-2.webp\" alt=\"\" width=\"670\" height=\"155\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/7-2.webp 670w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/7-2-300x69.webp 300w\" sizes=\"auto, (max-width: 670px) 100vw, 670px\" \/><\/figure>\n<p>The option will be displayed to shoppers while placing the return request like this:<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2678\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/8.webp\" alt=\"\" width=\"716\" height=\"107\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/8.webp 716w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/8-300x45.webp 300w\" sizes=\"auto, (max-width: 716px) 100vw, 716px\" \/><\/figure>\n<p><strong>Step 3<\/strong>: Save your changes<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why use Refund Resolution? With Synctrack Returns, shoppers can decide how they wish the return request to be handled. The 3 methods supported are: Refund to Original Payment Method Refund to Store Credit Refund to Gift Card Refund to Discount [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","knowledgebase_cat":[261],"class_list":["post-1767","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-branding-return-center"],"acf":[],"_links":{"self":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1767","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/comments?post=1767"}],"version-history":[{"count":3,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1767\/revisions"}],"predecessor-version":[{"id":2679,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1767\/revisions\/2679"}],"wp:attachment":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/media?parent=1767"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase_cat?post=1767"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}