{"id":1769,"date":"2024-12-24T07:46:17","date_gmt":"2024-12-24T07:46:17","guid":{"rendered":"https:\/\/synctrack.io\/?post_type=knowledgebase&#038;p=1769"},"modified":"2025-01-15T10:51:54","modified_gmt":"2025-01-15T10:51:54","slug":"configure-exchange-resolution","status":"publish","type":"knowledgebase","link":"https:\/\/synctrack.io\/knowledge-base\/returns\/branding-return-center\/configure-exchange-resolution\/","title":{"rendered":"Configure exchange resolution"},"content":{"rendered":"<h3 id=\"why-use-the-exchange-feature\" class=\"wp-block-heading\">Why use the Exchange feature?<\/h3>\n<p>The Exchange feature allows customers to exchange a product for a better customer experience.<\/p>\n<p>There are 3 exchange options in \u201cReturns Drive\u201d:<\/p>\n<ul class=\"wp-block-list\">\n<li>Exchange for the same product: Returns Drive auto-recognizes the item &amp; offers the customer the same product<\/li>\n<li>Exchange for different sizes\/colors: Shoppers can quickly choose the other size\/color item displayed on the return portal<\/li>\n<li>Exchange for the different products: shoppers can search &amp; browse for the item they want directly on the return portal<\/li>\n<\/ul>\n<h3 id=\"enable-exchange-feature\" class=\"wp-block-heading\"><span id=\"Enable_exchange_feature\" class=\"ez-toc-section\"><\/span>Enable exchange feature<\/h3>\n<ul class=\"wp-block-list\">\n<li>Navigate to Settings &gt; Exchange<\/li>\n<li>Choose your suitable exchange options (Pick at least one option)<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2680\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/1-5.webp\" alt=\"\" width=\"975\" height=\"545\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/1-5.webp 975w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/1-5-300x168.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/1-5-768x429.webp 768w\" sizes=\"auto, (max-width: 975px) 100vw, 975px\" \/><\/figure>\n<ul class=\"wp-block-list\">\n<li>To add more instructions for customers regarding price differences during an exchange, simply input your instructions for this exchange option.<\/li>\n<\/ul>\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>It\u2019s recommended to provide clearer and more concise instructions to your customers to ensure they understand the process. By doing this, you can help to prevent any confusion or misunderstandings and ensure that your customers have a positive experience with your store<\/p><\/blockquote>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2682\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/2-5.webp\" alt=\"\" width=\"687\" height=\"373\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/2-5.webp 687w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/2-5-300x163.webp 300w\" sizes=\"auto, (max-width: 687px) 100vw, 687px\" \/><\/figure>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2683\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/3-4.webp\" alt=\"\" width=\"648\" height=\"466\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/3-4.webp 648w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/3-4-300x216.webp 300w\" sizes=\"auto, (max-width: 648px) 100vw, 648px\" \/><\/figure>\n<p>The description will be displayed at the return portal at Exchange Resolution section<\/p>\n<ul class=\"wp-block-list\">\n<li>Click \u201cSave\u201d to save your changes.<\/li>\n<li>To notify shoppers of every step of the exchange process, go to \u201cNotification\u201d &gt; \u201cExchange Notifications\u201d and switch on statuses.<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2684\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/4-3.webp\" alt=\"\" width=\"683\" height=\"257\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/4-3.webp 683w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/4-3-300x113.webp 300w\" sizes=\"auto, (max-width: 683px) 100vw, 683px\" \/><\/figure>\n<p>When making an exchange request (for different items), the customer can search &amp; pick the exchange item directly at the return portal.<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2685\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/5-3.webp\" alt=\"\" width=\"737\" height=\"633\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/5-3.webp 737w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/5-3-300x258.webp 300w\" sizes=\"auto, (max-width: 737px) 100vw, 737px\" \/><\/figure>\n<p>Don\u2019t hesitate to contact our support team via live chat or\u00a0contact@omegatheme.com\u00a0for quick assistance if you have any questions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why use the Exchange feature? The Exchange feature allows customers to exchange a product for a better customer experience. There are 3 exchange options in \u201cReturns Drive\u201d: Exchange for the same product: Returns Drive auto-recognizes the item &amp; offers the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","knowledgebase_cat":[261],"class_list":["post-1769","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-branding-return-center"],"acf":[],"_links":{"self":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1769","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/comments?post=1769"}],"version-history":[{"count":3,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1769\/revisions"}],"predecessor-version":[{"id":2686,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1769\/revisions\/2686"}],"wp:attachment":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/media?parent=1769"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase_cat?post=1769"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}