{"id":1795,"date":"2024-12-24T07:55:14","date_gmt":"2024-12-24T07:55:14","guid":{"rendered":"https:\/\/synctrack.io\/?post_type=knowledgebase&#038;p=1795"},"modified":"2025-01-15T04:17:15","modified_gmt":"2025-01-15T04:17:15","slug":"how-to-connect-with-delhivery","status":"publish","type":"knowledgebase","link":"https:\/\/synctrack.io\/knowledge-base\/returns\/shipping\/how-to-connect-with-delhivery\/","title":{"rendered":"How to connect with Delhivery?"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Step 1: Obtain Your API Key<\/h2>\n<ul class=\"wp-block-list\">\n<li>Navigate to\u00a0<strong>Main Menu &gt; Settings &gt; API Setup<\/strong>\u00a0page.<\/li>\n<li>Users can view and copy the existing API Token<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><\/figure>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2475 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image95.png\" alt=\"\" width=\"899\" height=\"338\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image95.png 899w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image95-300x113.png 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image95-768x289.png 768w\" sizes=\"auto, (max-width: 899px) 100vw, 899px\" \/><\/p>\n<ul class=\"wp-block-list\">\n<li>Users can also click on \u201cRequest Live API Token\u201d that refreshes the old token with a new token<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><\/figure>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2476 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image96.png\" alt=\"\" width=\"899\" height=\"339\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image96.png 899w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image96-300x113.png 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image96-768x290.png 768w\" sizes=\"auto, (max-width: 899px) 100vw, 899px\" \/><\/p>\n<p><strong>Once you generate a new Token, your old token will stop working immediately<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li>Once you generate your token, it will be visible for 5 minutes and then will be hidden from view<\/li>\n<li>To protect your data, you\u2019ll only be able to reveal your API token once.<\/li>\n<li>Copy and save your API token in a secure place.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>How can I test Delhivery One APIs?<\/strong><\/p>\n<p>You can read API documentation by logging in to Delhivery One and visiting https:\/\/ucp.delhivery.com\/developer-portal\/v1\/execute<\/p>\n<p>Please refer to this article on\u00a0<a href=\"https:\/\/help.delhivery.com\/home\/docs\/client-developer-portal-1\" target=\"_blank\" rel=\"noopener\">Client Developer Portal<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"wp-block-heading\"><span id=\"Step_2_Connecting_Your_Account\" class=\"ez-toc-section\"><\/span>Step 2: Connecting Your Account<\/h2>\n<p>Once you have your API Key:<\/p>\n<p>&nbsp;<\/p>\n<ul class=\"wp-block-list\">\n<li>Log in to your Synctrack Returns dashboard.<\/li>\n<li>Navigate to the \u201cSettings\u201d section &gt; \u201cLogistics\u201d tab<\/li>\n<li>Look for the Delhivery integration option and click \u201cConnect\u201d or \u201cSet up\u201d.<\/li>\n<li>You\u2019ll be prompted to enter your API Key. Paste the key you received into this field.<\/li>\n<li>Click \u201cConnect\u201d to establish the connection.<\/li>\n<\/ul>\n<figure class=\"wp-block-image size-large\"><picture class=\"wp-image-744\"><source srcset=\"https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/09\/image-76-1024x476.png.webp 1024w, https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/09\/image-76-300x139.png.webp 300w\" type=\"image\/webp\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/picture><\/figure>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2478 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-76-1024x476.png.webp\" alt=\"\" width=\"1024\" height=\"476\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-76-1024x476.png.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-76-1024x476.png-300x139.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-76-1024x476.png-768x357.webp 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h2 class=\"wp-block-heading\"><span id=\"Step_3_Configure_Settings\" class=\"ez-toc-section\"><\/span>Step 3: Configure Settings<\/h2>\n<p>After connecting:<\/p>\n<ul class=\"wp-block-list\">\n<li>Set your default package sizes and types.<\/li>\n<li>Make sure method \u201cShip with pre-paid lable\u201d is enabled<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2479 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Synctrack-Returns-Exchanges-Settings-10-21-2024_11_12_AM-1024x516.png-3.webp\" alt=\"\" width=\"1024\" height=\"516\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Synctrack-Returns-Exchanges-Settings-10-21-2024_11_12_AM-1024x516.png-3.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Synctrack-Returns-Exchanges-Settings-10-21-2024_11_12_AM-1024x516.png-3-300x151.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Synctrack-Returns-Exchanges-Settings-10-21-2024_11_12_AM-1024x516.png-3-768x387.webp 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<figure class=\"wp-block-image size-large\"><picture class=\"wp-image-719\"><source srcset=\"https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/10\/Synctrack-Returns-Exchanges-Settings-10-21-2024_11_12_AM-1024x516.png.webp 1024w, https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/10\/Synctrack-Returns-Exchanges-Settings-10-21-2024_11_12_AM-300x151.png.webp 300w\" type=\"image\/webp\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/picture><\/figure>\n<h2 class=\"wp-block-heading\"><span id=\"Step_4_Test_the_Connection\" class=\"ez-toc-section\"><\/span>Step 4: Test the Connection<\/h2>\n<p>Before going live:<\/p>\n<ul class=\"wp-block-list\">\n<li>Create a test return request on return page<\/li>\n<li>Choose \u201cShip pre-paid label\u201d for return method (This method is only displayed on return page if you enable it in the app as the step above mentioned)<\/li>\n<\/ul>\n<figure class=\"wp-block-image size-large\"><picture class=\"wp-image-729\"><source srcset=\"https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/10\/Returns-and-Exchange-\u2013-synctrack-returns-demo-10-21-2024_11_31_AM-1024x671.png.webp 1024w, https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/10\/Returns-and-Exchange-\u2013-synctrack-returns-demo-10-21-2024_11_31_AM-300x197.png.webp 300w\" type=\"image\/webp\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/picture><\/figure>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2480 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Returns-and-Exchange-\u2013-synctrack-returns-demo-10-21-2024_11_31_AM-1024x671.png-3.webp\" alt=\"\" width=\"1024\" height=\"671\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Returns-and-Exchange-\u2013-synctrack-returns-demo-10-21-2024_11_31_AM-1024x671.png-3.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Returns-and-Exchange-\u2013-synctrack-returns-demo-10-21-2024_11_31_AM-1024x671.png-3-300x197.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Returns-and-Exchange-\u2013-synctrack-returns-demo-10-21-2024_11_31_AM-1024x671.png-3-768x503.webp 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<ul class=\"wp-block-list\">\n<li>Submit request<\/li>\n<li>Go into the app, open this request at tab \u201cReturn management\u201d<\/li>\n<li>Click to approve the request &amp; Select the appropriate shipping carrier if prompted.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2481 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-18-629x1024.png-4.webp\" alt=\"\" width=\"629\" height=\"1024\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-18-629x1024.png-4.webp 629w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-18-629x1024.png-4-184x300.webp 184w\" sizes=\"auto, (max-width: 629px) 100vw, 629px\" \/><\/p>\n<picture><source srcset=\"https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/09\/image-18-629x1024.png.webp\" type=\"image\/webp\" \/><\/picture>\n<ul class=\"wp-block-list\">\n<li>Verify that the label is created correctly and contains accurate information.<\/li>\n<li><strong>For more info of How to create and print return labels,\u00a0<a href=\"https:\/\/synctrack.io\/knowledge-base\/returns\/shipping\/create-and-print-return-labels\/\" data-type=\"link\" data-id=\"https:\/\/returnsdrive.com\/knowledge-base\/shipping\/create-and-print-return-labels\/\">click here<\/a><\/strong><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Step 1: Obtain Your API Key Navigate to\u00a0Main Menu &gt; Settings &gt; API Setup\u00a0page. Users can view and copy the existing API Token Users can also click on \u201cRequest Live API Token\u201d that refreshes the old token with a new [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","knowledgebase_cat":[262],"class_list":["post-1795","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-shipping"],"acf":[],"_links":{"self":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1795","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/comments?post=1795"}],"version-history":[{"count":3,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1795\/revisions"}],"predecessor-version":[{"id":2482,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1795\/revisions\/2482"}],"wp:attachment":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/media?parent=1795"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase_cat?post=1795"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}