{"id":1797,"date":"2024-12-24T07:55:56","date_gmt":"2024-12-24T07:55:56","guid":{"rendered":"https:\/\/synctrack.io\/?post_type=knowledgebase&#038;p=1797"},"modified":"2025-01-15T04:21:08","modified_gmt":"2025-01-15T04:21:08","slug":"how-to-connect-with-australia-post","status":"publish","type":"knowledgebase","link":"https:\/\/synctrack.io\/knowledge-base\/returns\/shipping\/how-to-connect-with-australia-post\/","title":{"rendered":"How to connect with Australia Post?"},"content":{"rendered":"<p>This guide will walk you through the process of connecting your account to AustraliaPost for seamless return label generation.<\/p>\n<h2 class=\"wp-block-heading\"><span id=\"Step_1_Obtain_Your_API_Key\" class=\"ez-toc-section\"><\/span>Step 1: Obtain Your API Key<\/h2>\n<p>To connect with AustraliaPost, you\u2019ll need to obtain an API key. Follow these steps:<\/p>\n<p>&nbsp;<\/p>\n<ul class=\"wp-block-list\">\n<li>Firstly, you need to register at the AustraliaPost Developer Centre (<a href=\"https:\/\/developers.auspost.com.au\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/developers.auspost.com.au\/<\/a>)<\/li>\n<li><strong>IMPORTANT: When registering, you must:<\/strong>\n<ul class=\"wp-block-list\">\n<li>a. Choose Australia Post eParcel accounts (Synctrack \u2013 AusPost integration only supports for eParcel account\u2019s API. For other service, please contact us)<\/li>\n<li>b. Select \u201c<strong>Other<\/strong>\u201d when asked about their platform partner (view picture below)<\/li>\n<li>c. Enter\u00a0<strong>\u201cOmegaTheme\u201d or \u201cSynctrack Returns\u201d<\/strong>\u00a0as their preferred provider<\/li>\n<\/ul>\n<\/li>\n<li>Complete the rest of the form with your business details and submit the request.<\/li>\n<li>AustraliaPost will review your request and provide you with a production API Key.<\/li>\n<\/ul>\n<figure class=\"wp-block-image size-full\"><picture class=\"wp-image-787\"><source srcset=\"https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/10\/Frame-1547753413.png.webp 787w, https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/10\/Frame-1547753413-300x242.png.webp 300w\" type=\"image\/webp\" sizes=\"(max-width: 787px) 100vw, 787px\" \/><\/picture><\/figure>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2483 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Frame-1547753413.png.webp\" alt=\"\" width=\"787\" height=\"634\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Frame-1547753413.png.webp 787w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Frame-1547753413.png-300x242.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Frame-1547753413.png-768x619.webp 768w\" sizes=\"auto, (max-width: 787px) 100vw, 787px\" \/><\/p>\n<figure class=\"wp-block-image size-full\"><picture class=\"wp-image-779\"><source srcset=\"https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/10\/choose-Synctrack.png.webp 865w, https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/10\/choose-Synctrack-300x232.png.webp 300w\" type=\"image\/webp\" sizes=\"(max-width: 865px) 100vw, 865px\" \/><\/picture><\/figure>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2484 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/choose-Synctrack.png.webp\" alt=\"\" width=\"865\" height=\"669\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/choose-Synctrack.png.webp 865w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/choose-Synctrack.png-300x232.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/choose-Synctrack.png-768x594.webp 768w\" sizes=\"auto, (max-width: 865px) 100vw, 865px\" \/><\/p>\n<h2 class=\"wp-block-heading\"><span id=\"Step_2_Connect_Your_Account\" class=\"ez-toc-section\"><\/span>Step 2: Connect Your Account<\/h2>\n<p>Once you have your API Key:<\/p>\n<ul class=\"wp-block-list\">\n<li>Log in to your Synctrack Returns dashboard.<\/li>\n<li>Navigate to the \u201cSettings\u201d section &gt; \u201cLogistics\u201d tab<\/li>\n<li>Look for the AustraliaPost integration option and click \u201cConnect\u201d or \u201cSet up\u201d.<\/li>\n<li>You\u2019ll be prompted to enter your API Key. Paste the key you received from AustraliaPost into this field.<\/li>\n<li>Click \u201cConnect\u201d to establish the connection.<\/li>\n<\/ul>\n<figure class=\"wp-block-image size-large\"><picture class=\"wp-image-718\"><source srcset=\"https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-21-at-11.11.23-1024x531.png.webp 1024w, https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-21-at-11.11.23-300x156.png.webp 300w\" type=\"image\/webp\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/picture><\/figure>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2486 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Screenshot-2024-10-21-at-11.11.23-1024x531.png.webp\" alt=\"\" width=\"1024\" height=\"531\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Screenshot-2024-10-21-at-11.11.23-1024x531.png.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Screenshot-2024-10-21-at-11.11.23-1024x531.png-300x156.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Screenshot-2024-10-21-at-11.11.23-1024x531.png-768x398.webp 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h2 class=\"wp-block-heading\"><span id=\"Step_3_Configure_Settings\" class=\"ez-toc-section\"><\/span>Step 3: Configure Settings<\/h2>\n<p>After connecting:<\/p>\n<ul class=\"wp-block-list\">\n<li>Set your default package sizes and types.<\/li>\n<li>Make sure method \u201cShip with pre-paid lable\u201d is enabled<\/li>\n<\/ul>\n<figure class=\"wp-block-image size-large\"><picture class=\"wp-image-719\"><source srcset=\"https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/10\/Synctrack-Returns-Exchanges-Settings-10-21-2024_11_12_AM-1024x516.png.webp 1024w, https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/10\/Synctrack-Returns-Exchanges-Settings-10-21-2024_11_12_AM-300x151.png.webp 300w\" type=\"image\/webp\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/picture><\/figure>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2487 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Synctrack-Returns-Exchanges-Settings-10-21-2024_11_12_AM-1024x516.png-4.webp\" alt=\"\" width=\"1024\" height=\"516\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Synctrack-Returns-Exchanges-Settings-10-21-2024_11_12_AM-1024x516.png-4.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Synctrack-Returns-Exchanges-Settings-10-21-2024_11_12_AM-1024x516.png-4-300x151.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Synctrack-Returns-Exchanges-Settings-10-21-2024_11_12_AM-1024x516.png-4-768x387.webp 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h2 class=\"wp-block-heading\"><span id=\"Step_4_Test_the_Connection\" class=\"ez-toc-section\"><\/span>Step 4: Test the Connection<\/h2>\n<p>Before going live:<\/p>\n<ul class=\"wp-block-list\">\n<li>Create a test return request on return page<\/li>\n<li>Choose \u201cShip pre-paid label\u201d for return method (This method is only displayed on return page if you enable it in the app as the step above mentioned)<\/li>\n<\/ul>\n<figure class=\"wp-block-image size-large\"><picture class=\"wp-image-729\"><source srcset=\"https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/10\/Returns-and-Exchange-\u2013-synctrack-returns-demo-10-21-2024_11_31_AM-1024x671.png.webp 1024w, https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/10\/Returns-and-Exchange-\u2013-synctrack-returns-demo-10-21-2024_11_31_AM-300x197.png.webp 300w\" type=\"image\/webp\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/picture><\/figure>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2488 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Returns-and-Exchange-\u2013-synctrack-returns-demo-10-21-2024_11_31_AM-1024x671.png-4.webp\" alt=\"\" width=\"1024\" height=\"671\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Returns-and-Exchange-\u2013-synctrack-returns-demo-10-21-2024_11_31_AM-1024x671.png-4.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Returns-and-Exchange-\u2013-synctrack-returns-demo-10-21-2024_11_31_AM-1024x671.png-4-300x197.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/Returns-and-Exchange-\u2013-synctrack-returns-demo-10-21-2024_11_31_AM-1024x671.png-4-768x503.webp 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<ul class=\"wp-block-list\">\n<li>Submit request<\/li>\n<li>Go into the app, open this request at tab \u201cReturn management\u201d<\/li>\n<li>Click to approve the request &amp; Select the appropriate shipping carrier if prompted.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2489 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-18-629x1024.png-5.webp\" alt=\"\" width=\"629\" height=\"1024\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-18-629x1024.png-5.webp 629w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-18-629x1024.png-5-184x300.webp 184w\" sizes=\"auto, (max-width: 629px) 100vw, 629px\" \/><\/p>\n<picture><source srcset=\"https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/09\/image-18-629x1024.png.webp\" type=\"image\/webp\" \/><\/picture>\n<ul class=\"wp-block-list\">\n<li>Verify that the label is created correctly and contains accurate information.<\/li>\n<li><strong>For more info of How to create and print return labels,\u00a0<a href=\"https:\/\/synctrack.io\/knowledge-base\/returns\/shipping\/create-and-print-return-labels\/\" data-type=\"link\" data-id=\"https:\/\/returnsdrive.com\/knowledge-base\/shipping\/create-and-print-return-labels\/\">click here<\/a><\/strong><\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\"><span id=\"Troubleshooting\" class=\"ez-toc-section\"><\/span>Troubleshooting:<\/h2>\n<ul class=\"wp-block-list\">\n<li>For any persistent issues, contact AustraliaPost developer support or our customer service team.<\/li>\n<li>If you encounter any issues with label generation, double-check your API key and connection settings.<\/li>\n<li>Ensure your account has sufficient balance for label creation if applicable.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Remember,\u00a0<strong>by using \u201cOmegaTheme\u201d or \u201cSynctrack Returns\u201d as your preferred provider when registering,<\/strong>\u00a0you\u2019ll ensure smooth integration with our system. This connection will enable you to efficiently generate return labels, streamlining your returns process and enhancing customer satisfaction.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This guide will walk you through the process of connecting your account to AustraliaPost for seamless return label generation. Step 1: Obtain Your API Key To connect with AustraliaPost, you\u2019ll need to obtain an API key. Follow these steps: &nbsp; [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","knowledgebase_cat":[262],"class_list":["post-1797","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-shipping"],"acf":[],"_links":{"self":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1797","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/comments?post=1797"}],"version-history":[{"count":4,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1797\/revisions"}],"predecessor-version":[{"id":2490,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1797\/revisions\/2490"}],"wp:attachment":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/media?parent=1797"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase_cat?post=1797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}