{"id":1815,"date":"2024-12-24T08:04:38","date_gmt":"2024-12-24T08:04:38","guid":{"rendered":"https:\/\/synctrack.io\/?post_type=knowledgebase&#038;p=1815"},"modified":"2025-01-15T03:22:34","modified_gmt":"2025-01-15T03:22:34","slug":"return-exchange-fee","status":"publish","type":"knowledgebase","link":"https:\/\/synctrack.io\/knowledge-base\/returns\/advanced-configuration\/return-exchange-fee\/","title":{"rendered":"Return\/ Exchange Fee"},"content":{"rendered":"<p>Set a return\/exchange fee for customers, which will be deducted from their refund amount in an automated manner.<\/p>\n<h2 id=\"overview\" class=\"wp-block-heading\"><span id=\"Overview\" class=\"ez-toc-section\"><\/span>Overview<\/h2>\n<p>Automatically deduct fees based on the\u00a0<strong>return reason\/ refund resolution<\/strong>\u00a0the merchant defines.<\/p>\n<p>The refund fee can be set as either a fixed amount or a percentage, and it will be deducted for each refund request. (*If set as a percentage, the refund fee will be calculated based on the subtotal price.)<\/p>\n<p>This is the video that instructs how to set up the return fee feature and how the return fee works in the portal:<\/p>\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\">\n<div class=\"wp-block-embed__wrapper\"><iframe loading=\"lazy\" title=\"Synctrack Returns &amp; Exchanges: How to set up return fee feature?\" src=\"https:\/\/www.youtube.com\/embed\/1J_NRA4eXa0?feature=oembed\" width=\"1778\" height=\"1000\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/div>\n<\/figure>\n<h2 id=\"how-to-set-up-a-return-fee\" class=\"wp-block-heading\"><span id=\"How_to_set_up_a_returnexchange_fee\" class=\"ez-toc-section\"><\/span>How to set up a return\/exchange fee?<\/h2>\n<p>Go to Settings &gt; Refund \/Exchange flow &gt; Fee and fill in fields: amount, description, and conditions that suit your need. Click the \u201cSave\u201d button to finish to set up a return fee.<\/p>\n<p>&nbsp;<\/p>\n<p>Return and Exchange fee supports 2 conditions:<\/p>\n<ul class=\"wp-block-list\">\n<li>Return reason<\/li>\n<li>Refund resolution<\/li>\n<\/ul>\n<figure class=\"wp-block-image size-large\"><picture class=\"wp-image-612\"><source srcset=\"https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/09\/image-50-968x1024.png.webp 968w, https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/09\/image-50-284x300.png.webp 284w, https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/09\/image-50.png.webp 1845w\" type=\"image\/webp\" sizes=\"(max-width: 968px) 100vw, 968px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2411 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-50-968x1024-1.webp\" alt=\"\" width=\"968\" height=\"1024\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-50-968x1024-1.webp 968w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-50-968x1024-1-284x300.webp 284w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-50-968x1024-1-768x812.webp 768w\" sizes=\"auto, (max-width: 968px) 100vw, 968px\" \/><\/picture><\/figure>\n<figure class=\"wp-block-image size-large\"><picture class=\"wp-image-614\"><source srcset=\"https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/09\/image-51-1024x891.png.webp 1024w, https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/09\/image-51-300x261.png.webp 300w, https:\/\/returnsdrive.com\/wp-content\/uploads\/2024\/09\/image-51.png.webp 1812w\" type=\"image\/webp\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2410 \" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-51-1024x891-1.webp\" alt=\"\" width=\"971\" height=\"845\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-51-1024x891-1.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-51-1024x891-1-300x261.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-51-1024x891-1-768x668.webp 768w\" sizes=\"auto, (max-width: 971px) 100vw, 971px\" \/><\/picture><\/figure>\n<h2 id=\"how-does-return-fee-work-in-the-portal\" class=\"wp-block-heading\"><span id=\"How_does_Return_fee_work_in_the_portal\" class=\"ez-toc-section\"><\/span>How does Return fee work in the portal?<\/h2>\n<p>If the return request maps with the conditions of return fee, this request will be deducted a fee.<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2413 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_n4cRpgaxaXxNyLEW7qKW_66.webp\" alt=\"\" width=\"977\" height=\"795\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_n4cRpgaxaXxNyLEW7qKW_66.webp 977w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_n4cRpgaxaXxNyLEW7qKW_66-300x244.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_n4cRpgaxaXxNyLEW7qKW_66-768x625.webp 768w\" sizes=\"auto, (max-width: 977px) 100vw, 977px\" \/><\/figure>\n<p>This is the description of the return fee. Please custom clearly to help your customers understand how return fees work.<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2412 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_vt67sNNYKqc9eYLxVxBg_image.webp\" alt=\"\" width=\"601\" height=\"364\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_vt67sNNYKqc9eYLxVxBg_image.webp 601w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_vt67sNNYKqc9eYLxVxBg_image-300x182.webp 300w\" sizes=\"auto, (max-width: 601px) 100vw, 601px\" \/><\/figure>\n<p>Don\u2019t hesitate to contact our support team via live chat or\u00a0contact@omegatheme.com\u00a0for quick assistance if you have any questions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Set a return\/exchange fee for customers, which will be deducted from their refund amount in an automated manner. Overview Automatically deduct fees based on the\u00a0return reason\/ refund resolution\u00a0the merchant defines. The refund fee can be set as either a fixed [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","knowledgebase_cat":[263],"class_list":["post-1815","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-advanced-configuration"],"acf":[],"_links":{"self":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1815","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/comments?post=1815"}],"version-history":[{"count":3,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1815\/revisions"}],"predecessor-version":[{"id":2415,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1815\/revisions\/2415"}],"wp:attachment":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/media?parent=1815"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase_cat?post=1815"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}