{"id":1819,"date":"2024-12-24T08:06:21","date_gmt":"2024-12-24T08:06:21","guid":{"rendered":"https:\/\/synctrack.io\/?post_type=knowledgebase&p=1819"},"modified":"2025-01-15T03:27:55","modified_gmt":"2025-01-15T03:27:55","slug":"create-return-request-in-customer-account","status":"publish","type":"knowledgebase","link":"https:\/\/synctrack.io\/knowledge-base\/returns\/advanced-configuration\/create-return-request-in-customer-account\/","title":{"rendered":"Create return request in customer account"},"content":{"rendered":"

Your customers can now initiate returns directly from their account, making the process seamless and self-served.<\/p>\n

<\/span>Merchant Setup Guide<\/h2>\n

Go to Shopify Admin<\/p>\n

Navigate to Theme > Customize<\/p>\n

\"\"<\/picture><\/figure>\n

Select \u201cCheckout & Customer Account\u201d<\/p>\n

\"\"<\/picture><\/figure>\n

Choose \u201cOrder status\u201d<\/p>\n

\"\"<\/picture><\/figure>\n

Add \u201cSynctrack Return\u201d block to either:<\/p>\n

    \n
  • Order details<\/li>\n
  • Order summary<\/li>\n<\/ul>\n
    \"\"<\/picture><\/figure>\n
    <\/figure>\n

    <\/span>How It Works for Customers<\/h2>\n
      \n
    1. Log into their account<\/li>\n
    2. Find their order<\/li>\n
    3. Click \u201cRequest Return\u201d<\/li>\n
    4. Select items and reason<\/li>\n
    5. Submit request<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

      Your customers can now initiate returns directly from their account, making the process seamless and self-served. Merchant Setup Guide Go to Shopify Admin Navigate to Theme > Customize Select \u201cCheckout & Customer Account\u201d Choose \u201cOrder status\u201d Add \u201cSynctrack Return\u201d block […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","knowledgebase_cat":[263],"class_list":["post-1819","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-advanced-configuration"],"acf":[],"_links":{"self":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/comments?post=1819"}],"version-history":[{"count":3,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1819\/revisions"}],"predecessor-version":[{"id":2423,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1819\/revisions\/2423"}],"wp:attachment":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/media?parent=1819"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase_cat?post=1819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}