{"id":1821,"date":"2024-12-24T08:07:52","date_gmt":"2024-12-24T08:07:52","guid":{"rendered":"https:\/\/synctrack.io\/?post_type=knowledgebase&p=1821"},"modified":"2025-01-15T05:46:14","modified_gmt":"2025-01-15T05:46:14","slug":"refund-to-online-bank-transfer","status":"publish","type":"knowledgebase","link":"https:\/\/synctrack.io\/knowledge-base\/returns\/process-rma\/refund-to-online-bank-transfer\/","title":{"rendered":"Refund to Online Bank Transfer"},"content":{"rendered":"

Introduction<\/h2>\n

The \u201cRefund to Online Bank Transfer\u201d feature allows merchants to offer shoppers the option to receive refunds directly to their bank accounts or other online payment methods. This guide will walk you through the setup process for sellers and the refund request process for shoppers.<\/p>\n

<\/span>Merchant setup<\/h2>\n

<\/span>Activating the Feature<\/h3>\n
    \n
  1. Log into Synctrack Return app<\/li>\n
  2. Navigate to the\u00a0Settings<\/strong>\u00a0>\u00a0Return\/ Exchange flow<\/strong>\u00a0>\u00a0Resolution<\/strong>\u00a0section.<\/li>\n
  3. Locate the \u201cRefund to Online Bank Transfer\u201d option and expand the card to set up<\/li>\n<\/ol>\n

    <\/span>Configuring Payment Methods<\/h3>\n
      \n
    • By default, three payment methods are available: PayPal, Bank Transfer, and Debit Card.<\/li>\n
    • You must enable at least one payment method.<\/li>\n
    • To enable\/disable methods<\/li>\n
    • Check\/uncheck the boxes next to each payment method.<\/li>\n<\/ul>\n
      \"\"<\/figure>\n

      <\/span>Shopper processes refund resolution<\/h2>\n

      <\/span>Choosing refund resolution<\/h3>\n
        \n
      1. In the \u201cRefund Resolution\u201d step, select \u201cRefund to Online Bank Transfer\u201d.<\/li>\n
      2. If the merchant has enabled multiple payment methods:\n
          \n
        • Shopper will see a dropdown list to choose the preferred method.<\/li>\n<\/ul>\n<\/li>\n
        • If the merchant has enabled only one method:\n
            \n
          • Shopper will only see the option to enter details for that specific method.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n

            <\/span>Entering Payment Details<\/h3>\n

            Depending on the chosen method, shopper need to provide the following information:<\/p>\n

            <\/span>PayPal<\/h4>\n
              \n
            • PayPal email address<\/li>\n<\/ul>\n

              <\/span>Bank Transfer<\/h4>\n
                \n
              • Account Type (Checking or Savings)<\/li>\n
              • Account Holder Name<\/li>\n
              • Bank Name<\/li>\n
              • Routing Number<\/li>\n
              • Account Number<\/li>\n
              • Bank Address<\/li>\n<\/ul>\n

                <\/span>Debit Card<\/h4>\n
                  \n
                • Card Number<\/li>\n
                • Expiration Date<\/li>\n<\/ul>\n

                  <\/span>Review and Confirm<\/h3>\n

                  On the summary page, review all entered information.<\/p>\n

                  \"\"<\/p>\n

                  <\/picture><\/figure>\n

                  <\/span>Merchant reviews request<\/h2>\n

                  Merchant views the resolution on Management tab<\/p>\n

                  \"\"<\/p>\n

                  <\/picture><\/figure>\n

                  Merchant views the payment details of shopper in return request\u2019s details<\/p>\n

                  \"\"<\/figure>\n

                  After approving the request, merchant click to refund and mark as refunded<\/p>\n

                  \"\"<\/figure>\n","protected":false},"excerpt":{"rendered":"

                  Introduction The \u201cRefund to Online Bank Transfer\u201d feature allows merchants to offer shoppers the option to receive refunds directly to their bank accounts or other online payment methods. This guide will walk you through the setup process for sellers and […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","knowledgebase_cat":[259],"class_list":["post-1821","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-process-rma"],"acf":[],"_links":{"self":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/comments?post=1821"}],"version-history":[{"count":4,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1821\/revisions"}],"predecessor-version":[{"id":2513,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1821\/revisions\/2513"}],"wp:attachment":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/media?parent=1821"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase_cat?post=1821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}