{"id":1832,"date":"2024-12-24T08:10:21","date_gmt":"2024-12-24T08:10:21","guid":{"rendered":"https:\/\/synctrack.io\/?post_type=knowledgebase&#038;p=1832"},"modified":"2025-01-15T06:49:23","modified_gmt":"2025-01-15T06:49:23","slug":"refund-to-discount-code","status":"publish","type":"knowledgebase","link":"https:\/\/synctrack.io\/knowledge-base\/returns\/process-rma\/refund-to-discount-code\/","title":{"rendered":"Refund to Discount Code"},"content":{"rendered":"<h3 id=\"overview\" class=\"wp-block-heading\">Overview<\/h3>\n<p>Synctrack Returns &amp; Exchanges offers shoppers a refund method by using a discount code. Therefore, shoppers can use this code to continue shopping in the merchant\u2019s store.<\/p>\n<p>This is the video that instructs what will happen when customers choose Refund to Discount Code as their resolution:<\/p>\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\">\n<div class=\"wp-block-embed__wrapper\"><iframe loading=\"lazy\" title=\"Synctrack Returns &amp; Exchanges: What will happen when customers choose Refund to Discount Code?\" src=\"https:\/\/www.youtube.com\/embed\/jtBM827kyto?feature=oembed\" width=\"1778\" height=\"1000\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/div><figcaption class=\"wp-element-caption\">==============<\/figcaption><\/figure>\n<h3 id=\"how-does-refund-to-discount-code-work\" class=\"wp-block-heading\"><span id=\"How_does_Refund_to_Discount_Code_work\" class=\"ez-toc-section\"><\/span>How does Refund to Discount Code work?<\/h3>\n<ol class=\"wp-block-list\">\n<li>Merchants set up this method with the Synstrack Return &amp; Exchange app. Click Settings &gt; Refund &amp; Exchange &gt; Refund Resolution and set up prefix, value, and enable notification to shoppers.<\/li>\n<\/ol>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2555 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code1.webp\" alt=\"\" width=\"993\" height=\"557\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code1.webp 993w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code1-300x168.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code1-768x431.webp 768w\" sizes=\"auto, (max-width: 993px) 100vw, 993px\" \/><\/figure>\n<ol class=\"wp-block-list\">\n<li>Set up notifications to shoppers<\/li>\n<\/ol>\n<p>Merchants need to verify email by checking the \u201cSender info\u201d tab in Notifications.<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2554 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code2.webp\" alt=\"\" width=\"995\" height=\"381\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code2.webp 995w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code2-300x115.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code2-768x294.webp 768w\" sizes=\"auto, (max-width: 995px) 100vw, 995px\" \/><\/figure>\n<p>Then, enable notification templates for discount code.<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2553 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code3.webp\" alt=\"\" width=\"981\" height=\"577\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code3.webp 981w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code3-300x176.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code3-768x452.webp 768w\" sizes=\"auto, (max-width: 981px) 100vw, 981px\" \/><\/figure>\n<ol class=\"wp-block-list\">\n<li>When shoppers create a return request with the option \u201cRefund to discount code\u201d. They can check in the portal<\/li>\n<\/ol>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2552 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code4.webp\" alt=\"\" width=\"610\" height=\"629\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code4.webp 610w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code4-291x300.webp 291w\" sizes=\"auto, (max-width: 610px) 100vw, 610px\" \/><\/figure>\n<ol class=\"wp-block-list\">\n<li>You can find and check the request details by going to the tab Management. The resolution in the request would be \u201cRefund to Discount Code\u201d. After you approve that return request, the button \u201cRefund\u201d will appear.<\/li>\n<\/ol>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2551 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code5.webp\" alt=\"\" width=\"668\" height=\"474\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code5.webp 668w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code5-300x213.webp 300w\" sizes=\"auto, (max-width: 668px) 100vw, 668px\" \/><\/figure>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2550 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code6.webp\" alt=\"\" width=\"640\" height=\"666\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code6.webp 640w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code6-288x300.webp 288w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/figure>\n<p>If you click the \u201cSubmit\u201d button, customers will be notified about discount code details via email. After submitting, a discount code will be auto-generated on your Shopify admin with the value: Fixed amount (Fixed amount value is equal to the percentage of return value you set up in the Refund Resolution). For example, a customer returns 1 order worth $100. The seller setup discount value is 10%. When the seller issues this discount, 1 discount code will be redeemed, which is $10.<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2549 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code7.webp\" alt=\"\" width=\"1136\" height=\"390\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code7.webp 1136w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code7-300x103.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code7-1024x352.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code7-768x264.webp 768w\" sizes=\"auto, (max-width: 1136px) 100vw, 1136px\" \/><\/figure>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2548 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code8.webp\" alt=\"\" width=\"1602\" height=\"408\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code8.webp 1602w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code8-300x76.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code8-1024x261.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code8-768x196.webp 768w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/code8-1536x391.webp 1536w\" sizes=\"auto, (max-width: 1602px) 100vw, 1602px\" \/><\/figure>\n<p>Shoppers can use this code to get a discount on the next order.<\/p>\n<p>Don\u2019t hesitate to contact our support team via live chat or\u00a0contact@omegatheme.com\u00a0for quick assistance if you have any questions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview Synctrack Returns &amp; Exchanges offers shoppers a refund method by using a discount code. Therefore, shoppers can use this code to continue shopping in the merchant\u2019s store. This is the video that instructs what will happen when customers choose [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","knowledgebase_cat":[259],"class_list":["post-1832","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-process-rma"],"acf":[],"_links":{"self":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1832","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/comments?post=1832"}],"version-history":[{"count":3,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1832\/revisions"}],"predecessor-version":[{"id":2556,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1832\/revisions\/2556"}],"wp:attachment":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/media?parent=1832"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase_cat?post=1832"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}