{"id":1834,"date":"2024-12-24T08:11:08","date_gmt":"2024-12-24T08:11:08","guid":{"rendered":"https:\/\/synctrack.io\/?post_type=knowledgebase&#038;p=1834"},"modified":"2025-01-15T07:02:02","modified_gmt":"2025-01-15T07:02:02","slug":"process-exchanges","status":"publish","type":"knowledgebase","link":"https:\/\/synctrack.io\/knowledge-base\/returns\/process-rma\/process-exchanges\/","title":{"rendered":"Process exchanges"},"content":{"rendered":"<h1 id=\"exchange-statuses-and-the-process-flow-of-exchange-management\" class=\"wp-block-heading\">Exchange statuses<\/h1>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2569 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx1.webp\" alt=\"\" width=\"957\" height=\"344\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx1.webp 957w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx1-300x108.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx1-768x276.webp 768w\" sizes=\"auto, (max-width: 957px) 100vw, 957px\" \/><\/figure>\n<p>Exchange statuses<\/p>\n<h1 id=\"step-by-step-of-the-exchange-management-process-flow\" class=\"wp-block-heading\"><span id=\"Exchange_management_process_flow\" class=\"ez-toc-section\"><\/span>Exchange management process flow<\/h1>\n<h2 class=\"wp-block-heading\"><span id=\"Buyer_creates_an_exchange_request\" class=\"ez-toc-section\"><\/span>Buyer creates an exchange request:<\/h2>\n<ul class=\"wp-block-list\">\n<li>Go to the branded return page &gt; Enter \u201cOrder Number\u201d and \u201cEmail or Phone Number\u201d &gt; Find your order &gt; Exchange and follow the instructions.<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2568 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx2.webp\" alt=\"\" width=\"521\" height=\"469\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx2.webp 521w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx2-300x270.webp 300w\" sizes=\"auto, (max-width: 521px) 100vw, 521px\" \/><\/figure>\n<p>Click the \u201cExchange\u201d button<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2567 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx3.webp\" alt=\"\" width=\"1091\" height=\"383\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx3.webp 1091w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx3-300x105.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx3-1024x359.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx3-768x270.webp 768w\" sizes=\"auto, (max-width: 1091px) 100vw, 1091px\" \/><\/figure>\n<h2 class=\"wp-block-heading\"><span id=\"Merchant_reviews_exchange_request\" class=\"ez-toc-section\"><\/span>Merchant reviews exchange request<\/h2>\n<h3 class=\"wp-block-heading\"><span id=\"View_exchange_requests_details\" class=\"ez-toc-section\"><\/span>View exchange request\u2019s details<\/h3>\n<p>Go to management &gt; Exchange tab, and you can see all the shoppers\u2019 exchange requests. Click on this request to be redirected to the exchange management detail.<\/p>\n<figure class=\"wp-block-image is-style-default\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2566 size-large\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx4-1024x348.webp\" alt=\"\" width=\"1024\" height=\"348\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx4-1024x348.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx4-300x102.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx4-768x261.webp 768w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx4.webp 1529w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2565 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx5.webp\" alt=\"\" width=\"899\" height=\"650\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx5.webp 899w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx5-300x217.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx5-768x555.webp 768w\" sizes=\"auto, (max-width: 899px) 100vw, 899px\" \/><\/figure>\n<h3 class=\"wp-block-heading\"><span id=\"Approve_Reject_request\" class=\"ez-toc-section\"><\/span>Approve \/ Reject request<\/h3>\n<ul class=\"wp-block-list\">\n<li>You can \u201cApprove\u201d or \u201cReject\u201d to accept or deny it.<\/li>\n<\/ul>\n<p>Ensure you verified the sender\u2019s info and enabled all exchange notification templates to connect with your shoppers.<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2564 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx6.webp\" alt=\"\" width=\"844\" height=\"592\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx6.webp 844w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx6-300x210.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx6-768x539.webp 768w\" sizes=\"auto, (max-width: 844px) 100vw, 844px\" \/><\/figure>\n<h2 class=\"wp-block-heading\"><span id=\"Mark_as_received\" class=\"ez-toc-section\"><\/span>Mark as received<\/h2>\n<ul class=\"wp-block-list\">\n<li>Merchants can click the \u201cMark as received\u201d if they received the items from the shoppers.<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2563 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx7.webp\" alt=\"\" width=\"902\" height=\"737\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx7.webp 902w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx7-300x245.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx7-768x628.webp 768w\" sizes=\"auto, (max-width: 902px) 100vw, 902px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2562 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx8.webp\" alt=\"\" width=\"912\" height=\"302\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx8.webp 912w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx8-300x99.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx8-768x254.webp 768w\" sizes=\"auto, (max-width: 912px) 100vw, 912px\" \/><\/figure>\n<p>After marking as received, merchant can\u00a0<strong>mark as restocked<\/strong>\u00a0if the items were shipped to their warehouse. This is separate and does not affect the process flow to exchange management.<\/p>\n<h2 class=\"wp-block-heading\"><span id=\"Create_an_exchange_order\" class=\"ez-toc-section\"><\/span>Create an exchange order<\/h2>\n<ul class=\"wp-block-list\">\n<li>After the merchant approves the request, they can create an exchange order. Then, they shipped the exchange item to the customers.<\/li>\n<li><a title=\"Know more about Create Exchange order\" href=\"https:\/\/returnsdrive.com\/knowledge-base\/uncategorized\/create-an-exchange-order-after-approving-exchange-request\/\" target=\"_blank\" rel=\"noopener\">Know more about Create Exchange order<\/a><\/li>\n<\/ul>\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2561 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx9.webp\" alt=\"\" width=\"1024\" height=\"565\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx9.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx9-300x166.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx9-768x424.webp 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2560 size-large\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx10-1024x502.webp\" alt=\"\" width=\"1024\" height=\"502\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx10-1024x502.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx10-300x147.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx10-768x377.webp 768w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx10.webp 1501w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<p>After creating the exchange order sucessfully, the status would automatically be transferred to \u201c<strong>Merchant shipped the exchange<\/strong>\u201c<\/p>\n<h2 class=\"wp-block-heading\"><span id=\"Refund_if_purchased_items_amount_%3E_exchanged_items_amount\" class=\"ez-toc-section\" style=\"outline: none; box-sizing: border-box; line-height: 1.5; letter-spacing: normal;\"><\/span>Refund if purchased items amount &gt; exchanged items amount<\/h2>\n<p>In case the purchased item\u2019s amount is greater than the exchanged item\u2019s amount, merchant need to refund to the shopper<\/p>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2559 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx11.webp\" alt=\"\" width=\"1024\" height=\"948\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx11.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx11-300x278.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx11-768x711.webp 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<h2 class=\"wp-block-heading\"><span id=\"Resolve_the_exchange_request\" class=\"ez-toc-section\"><\/span>Resolve the exchange request<\/h2>\n<ul class=\"wp-block-list\">\n<li>After shipping the exchange items to the customer, merchants can click \u201cResolve\u201d to end this exchange request.<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2558 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx12.webp\" alt=\"\" width=\"746\" height=\"597\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx12.webp 746w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx12-300x240.webp 300w\" sizes=\"auto, (max-width: 746px) 100vw, 746px\" \/><\/figure>\n<p>Click the \u201cResolve\u201d button<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2557 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx13.webp\" alt=\"\" width=\"733\" height=\"308\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx13.webp 733w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/processEx13-300x126.webp 300w\" sizes=\"auto, (max-width: 733px) 100vw, 733px\" \/><\/figure>\n<p>The exchange request was resolved<\/p>\n<p>That is the process flow of exchange management, if you need any help, contact our chat support team now via live chat or email\u00a0support@omegatheme.com.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Exchange statuses Exchange statuses Exchange management process flow Buyer creates an exchange request: Go to the branded return page &gt; Enter \u201cOrder Number\u201d and \u201cEmail or Phone Number\u201d &gt; Find your order &gt; Exchange and follow the instructions. Click the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","knowledgebase_cat":[259],"class_list":["post-1834","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-process-rma"],"acf":[],"_links":{"self":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1834","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/comments?post=1834"}],"version-history":[{"count":3,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1834\/revisions"}],"predecessor-version":[{"id":2570,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1834\/revisions\/2570"}],"wp:attachment":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/media?parent=1834"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase_cat?post=1834"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}