{"id":1838,"date":"2024-12-24T08:12:20","date_gmt":"2024-12-24T08:12:20","guid":{"rendered":"https:\/\/synctrack.io\/?post_type=knowledgebase&#038;p=1838"},"modified":"2025-01-15T07:13:48","modified_gmt":"2025-01-15T07:13:48","slug":"handle-refund-resolution-after-approving-return-request","status":"publish","type":"knowledgebase","link":"https:\/\/synctrack.io\/knowledge-base\/returns\/process-rma\/handle-refund-resolution-after-approving-return-request\/","title":{"rendered":"Handle refund resolution after approving return request"},"content":{"rendered":"<p>This guide outlines the process for managing refund resolutions in Synctrack after a return request has been approved.<\/p>\n<h2 class=\"wp-block-heading\"><span id=\"Approving_the_Return_Request\" class=\"ez-toc-section\"><\/span>Approving the Return Request<\/h2>\n<ul class=\"wp-block-list\">\n<li>Navigate to the pending returns section.<\/li>\n<li>Review the return request details.<\/li>\n<li>Approve the return request if appropriate.<\/li>\n<li>Click button Refund<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\"><span id=\"Refund_Resolution_Modal\" class=\"ez-toc-section\"><\/span>Refund Resolution Modal<\/h2>\n<p>After approving the return request, a modal will appear, presenting options for refund resolution.<\/p>\n<p>Important: By default, the resolution shown will be the one the shopper chose on the return portal. You will have 4 main options for processing the refund<\/p>\n<h3 class=\"wp-block-heading\"><span id=\"Option_A_Refund_to_Original_Payment_Method\" class=\"ez-toc-section\"><\/span>Option A: Refund to Original Payment Method<\/h3>\n<ul class=\"wp-block-list\">\n<li>This option refunds the amount to the payment method used in the original purchase.<\/li>\n<li>Synctrack will immediately create a Refund on your Shopify admin.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2584 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/handle1.png\" alt=\"\" width=\"1024\" height=\"362\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/handle1.png 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/handle1-300x106.png 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/handle1-768x272.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<figure class=\"wp-block-image size-large is-resized\"><\/figure>\n<h3 class=\"wp-block-heading\"><span id=\"Option_B_Refund_to_Gift_Card\" class=\"ez-toc-section\"><\/span>Option B: Refund to Gift Card<\/h3>\n<ul class=\"wp-block-list\">\n<li>This option issues the refund amount as a gift card.<\/li>\n<li>Synctrack will immediately create a gift card on your Shopify admin.<\/li>\n<\/ul>\n<blockquote>\n<p><a href=\"https:\/\/synctrack.io\/knowledge-base\/returns\/process-rma\/refund-to-gift-card\/\" target=\"_blank\" rel=\"noopener\">\u201d&gt;Find more &gt;&gt;<\/a><\/p>\n<\/blockquote>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2583 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/handle2.png\" alt=\"\" width=\"1003\" height=\"628\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/handle2.png 1003w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/handle2-300x188.png 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/handle2-768x481.png 768w\" sizes=\"auto, (max-width: 1003px) 100vw, 1003px\" \/><\/p>\n<figure class=\"wp-block-image size-full\"><\/figure>\n<h3 class=\"wp-block-heading\"><span id=\"Option_C_Refund_to_Store_Credit\" class=\"ez-toc-section\"><\/span>Option C: Refund to Store Credit<\/h3>\n<ul class=\"wp-block-list\">\n<li>This option adds the refund amount as store credit to the customer\u2019s account.<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li>Synctrack will immediately create store credit in the customer\u2019s account on your Shopify admin.<\/li>\n<\/ul>\n<blockquote>\n<p><a href=\"https:\/\/synctrack.io\/knowledge-base\/returns\/process-rma\/refund-to-store-credit\/\" target=\"_blank\" rel=\"noopener\">\u201d&gt;Find more =&gt;&gt;<\/a><\/p>\n<\/blockquote>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2582 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/handle3.png\" alt=\"\" width=\"1024\" height=\"439\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/handle3.png 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/handle3-300x129.png 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/handle3-768x329.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<figure class=\"wp-block-image size-large\"><\/figure>\n<h3 class=\"wp-block-heading\"><span id=\"Option_D_Refund_to_Discount_Code\" class=\"ez-toc-section\"><\/span>Option D: Refund to Discount Code<\/h3>\n<ul class=\"wp-block-list\">\n<li>This option creates a discount code for the refund amount.<\/li>\n<li>Synctrack will immediately create a discount code for the shopper in Shopify.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/synctrack.io\/knowledge-base\/returns\/process-rma\/refund-to-discount-code\/\" target=\"_blank\" rel=\"noopener\">&gt;\u201d&gt;Find more =&gt;&gt;<\/a><\/p>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2581 size-full\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/handle4.webp\" alt=\"\" width=\"1024\" height=\"418\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/handle4.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/handle4-300x122.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/handle4-768x314.webp 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>This guide outlines the process for managing refund resolutions in Synctrack after a return request has been approved. Approving the Return Request Navigate to the pending returns section. Review the return request details. Approve the return request if appropriate. Click [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","knowledgebase_cat":[259],"class_list":["post-1838","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-process-rma"],"acf":[],"_links":{"self":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/comments?post=1838"}],"version-history":[{"count":4,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1838\/revisions"}],"predecessor-version":[{"id":2585,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/1838\/revisions\/2585"}],"wp:attachment":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/media?parent=1838"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase_cat?post=1838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}