{"id":2044,"date":"2024-12-30T03:57:34","date_gmt":"2024-12-30T03:57:34","guid":{"rendered":"https:\/\/synctrack.io\/?post_type=knowledgebase&#038;p=2044"},"modified":"2024-12-30T03:57:35","modified_gmt":"2024-12-30T03:57:35","slug":"use-dispute-resolution","status":"publish","type":"knowledgebase","link":"https:\/\/synctrack.io\/knowledge-base\/paypal-tracking\/tracking-setup\/use-dispute-resolution\/","title":{"rendered":"Use Dispute Resolution"},"content":{"rendered":"\n<p>Synctrack now comes with a powerful dispute resolution function designed to streamline the process of handling disputes. This function offers a range of benefits that enable merchants to resolve disputes effectively and maintain customer satisfaction:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Work towards a resolution collaboratively with customers through real-time chat<\/li>\n\n\n\n<li>Send offers, such as partial refunds, replacements, or alternative arrangements, directly to customers.<\/li>\n\n\n\n<li>Issue full refunds and accept claims when necessary.<\/li>\n\n\n\n<li>Escalate disputes to claim.<\/li>\n\n\n\n<li>Submit appropriate evidence based on the dispute reason.<\/li>\n\n\n\n<li>View chat history with customers<\/li>\n<\/ul>\n\n\n\n<p>With this function, merchants can navigate disputes confidently, ensuring efficient resolutions and maintaining positive customer relationships.<\/p>\n\n\n\n<p><strong>Note: <\/strong>As we continue developing this, feedback and recommendations are highly appreciated. Please take some time to give this a try and tell us how you feel via the right-side widget or live chat. Thank you!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"instruction\">Instruction<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"id-1.-how-to-communicate-with-customers-via-chat\"><a href=\"https:\/\/docs.synctrack.io\/feature-guides\/how-to-use-the-dispute-resolution-function#id-1.-how-to-communicate-with-customers-via-chat\"><\/a>1. How to communicate with customers via chat<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clicking on the &#8220;View&#8221; button to open the dispute details.<\/li>\n\n\n\n<li>Scroll down to the &#8220;Your response&#8221; section.<\/li>\n\n\n\n<li>Type your message in the chat box. Click &#8220;Send&#8221; when done<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"389\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.53.00@2x-1024x389.png\" alt=\"\" class=\"wp-image-2045\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.53.00@2x-1024x389.png 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.53.00@2x-300x114.png 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.53.00@2x-768x292.png 768w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.53.00@2x-1536x583.png 1536w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.53.00@2x-2048x778.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"id-2.-how-to-send-an-offer-to-resolve-the-dispute\">2. How to send an offer to resolve the dispute.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clicking on the &#8220;View&#8221; button to open the dispute details.<\/li>\n\n\n\n<li>Scroll down to the &#8220;Your response&#8221; section.<\/li>\n\n\n\n<li>Click on &#8220;Other actions&#8221; to open a pop-up. Choose &#8220;Send offer&#8221;<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\"><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"392\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.53.22-1024x392.png\" alt=\"\" class=\"wp-image-2046\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.53.22-1024x392.png 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.53.22-300x115.png 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.53.22-768x294.png 768w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.53.22-1536x587.png 1536w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.53.22-2048x783.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Choose an appropriate offer type (refund, refund with return, refund with replacement, or replacement without refund)<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"530\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.54.01-1024x530.png\" alt=\"\" class=\"wp-image-2047\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.54.01-1024x530.png 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.54.01-300x155.png 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.54.01-768x398.png 768w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.54.01-1536x796.png 1536w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.54.01-2048x1061.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enter the correct information based on the chosen type. Click &#8220;Send offer&#8221; when done.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"626\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.54.22-1024x626.png\" alt=\"\" class=\"wp-image-2048\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.54.22-1024x626.png 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.54.22-300x183.png 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.54.22-768x469.png 768w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.54.22-1536x939.png 1536w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.54.22-2048x1251.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"id-3.-how-to-escalate-disputes-to-claims\">3. How to escalate disputes to claims.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clicking on the &#8220;View&#8221; button to open the dispute details.<\/li>\n\n\n\n<li>Scroll down to the &#8220;Your response&#8221; section.<\/li>\n\n\n\n<li>Click on &#8220;Other actions&#8221; to open a pop-up. Choose &#8220;Escalate dispute&#8221;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"413\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.54.48-1024x413.png\" alt=\"\" class=\"wp-image-2049\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.54.48-1024x413.png 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.54.48-300x121.png 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.54.48-768x310.png 768w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.54.48-1536x620.png 1536w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.54.48-2048x826.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enter the reason for escalating the dispute and tick &#8220;I hereby declare that the information provided here is true to the best of my knowledge.&#8221;.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"795\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.56.13-1024x795.png\" alt=\"\" class=\"wp-image-2053\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.56.13-1024x795.png 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.56.13-300x233.png 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.56.13-768x596.png 768w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.56.13.png 1144w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click &#8220;Escalate dispute&#8221;.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"id-4.-how-to-issue-a-full-refund-and-accept-the-claim\">4. How to issue a full refund and accept the claim.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clicking on the &#8220;View&#8221; button to open the dispute details.<\/li>\n\n\n\n<li>Scroll down to the &#8220;Your response&#8221; section.<\/li>\n\n\n\n<li>Click on &#8220;Other actions&#8221; to open a pop-up. Choose &#8220;Accept claim&#8221;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"477\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.55.34-1024x477.png\" alt=\"\" class=\"wp-image-2051\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.55.34-1024x477.png 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.55.34-300x140.png 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.55.34-768x358.png 768w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.55.34-1536x715.png 1536w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.55.34-2048x954.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enter a note and then click &#8220;Accept claim&#8221;<\/li>\n<\/ul>\n\n\n\n<p><strong>Note: <\/strong>When you accept liability for a claim, the dispute closes in the customer\u2019s favor. A full refund will be refunded to the buyer and the case will be closed. The item will be retained by the buyer.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"680\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.55.59@2x-1024x680.png\" alt=\"\" class=\"wp-image-2052\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.55.59@2x-1024x680.png 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.55.59@2x-300x199.png 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.55.59@2x-768x510.png 768w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.55.59@2x.png 1178w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"id-5.-how-to-provide-evidence-to-resolve-a-dispute\">5. How to provide evidence to resolve a dispute.<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clicking on the &#8220;View&#8221; button to open the dispute details.<\/li>\n\n\n\n<li>Scroll down to the &#8220;Your response&#8221; section.<\/li>\n\n\n\n<li>Click on &#8220;Other actions&#8221; to open a pop-up. Choose &#8220;Provide evidence&#8221;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"391\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.56.48-1024x391.png\" alt=\"\" class=\"wp-image-2054\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.56.48-1024x391.png 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.56.48-300x114.png 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.56.48-768x293.png 768w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.56.48-1536x586.png 1536w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.56.48-2048x781.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Choose the appropriate evidence type that you would like to send (Proof of fulfillment, Proof of Refund, or Other documents)<\/li>\n<\/ul>\n\n\n\n<p><strong>Note: <\/strong>For each dispute reason, there are certain evidence types that can be provided. We only display applicable evidence types to reduce confusion (<a href=\"https:\/\/developer.paypal.com\/docs\/disputes\/integration-guide\/#link-disputereasons\" target=\"_blank\" rel=\"noopener\">Official document from PayPal<\/a>).<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1014\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.57.09-1024x1014.png\" alt=\"\" class=\"wp-image-2055\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.57.09-1024x1014.png 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.57.09-300x297.png 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.57.09-150x150.png 150w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.57.09-768x761.png 768w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/CleanShot-2024-12-30-at-10.57.09.png 1240w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enter evidence information based on the chosen type. Click &#8220;Submit&#8221; when done.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Synctrack now comes with a powerful dispute resolution function designed to streamline the process of handling disputes. This function offers a range of benefits that enable merchants to resolve disputes effectively and maintain customer satisfaction: With this function, merchants can [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","knowledgebase_cat":[121],"class_list":["post-2044","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-tracking-setup"],"acf":[],"_links":{"self":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/2044","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/comments?post=2044"}],"version-history":[{"count":1,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/2044\/revisions"}],"predecessor-version":[{"id":2056,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/2044\/revisions\/2056"}],"wp:attachment":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/media?parent=2044"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase_cat?post=2044"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}