{"id":2129,"date":"2024-12-30T04:31:10","date_gmt":"2024-12-30T04:31:10","guid":{"rendered":"https:\/\/synctrack.io\/?post_type=knowledgebase&#038;p=2129"},"modified":"2024-12-30T04:32:14","modified_gmt":"2024-12-30T04:32:14","slug":"notify-buyer-of-submitted-tracking","status":"publish","type":"knowledgebase","link":"https:\/\/synctrack.io\/knowledge-base\/paypal-tracking\/tracking-setup\/notify-buyer-of-submitted-tracking\/","title":{"rendered":"Notify buyer of submitted tracking"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">How to notify customers when the app submits tracking?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can send an email notification to the buyer via PayPal support email. The email contains the tracking information uploaded.<\/li>\n\n\n\n<li>Please turn on Notify Buyer on our app by following these steps: Go to Settings > Paypal settings > Notify buyer<\/li>\n\n\n\n<li>Note that the email was sent from the PayPal support email. Our app doesn&#8217;t handle the content of the notification email<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"655\" height=\"217\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-57.png\" alt=\"\" class=\"wp-image-2130\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-57.png 655w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-57-300x99.png 300w\" sizes=\"auto, (max-width: 655px) 100vw, 655px\" \/><\/figure>\n\n\n\n<p>This means a lot, helping customers see the transport status of the package easily. Customers are happier, you have more opportunities to ask for reviews or sell other products.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Automatic notification<\/h2>\n\n\n\n<p>Every time an order is fulfilled and tracking info is added to Shopify, your store notifies us instantly and automatically by Shopify. It will give the order a tracking number and tracking company. We will submit these to PayPal. This tracking number corresponds to each shipping unit.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"332\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-58-1024x332.png\" alt=\"\" class=\"wp-image-2131\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-58-1024x332.png 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-58-300x97.png 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-58-768x249.png 768w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-58-1536x497.png 1536w, https:\/\/synctrack.io\/wp-content\/uploads\/2024\/12\/image-58.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">When does the app sync order information?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>When the order is marked as Fulfilled on Shopify and has a tracking number then the application will receive the order information, save it to the system and process it to synchronize tracking information to PayPal automatically.<\/li>\n\n\n\n<li>You can find this progress on your admin dashboard.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to notify customers when the app submits tracking? This means a lot, helping customers see the transport status of the package easily. Customers are happier, you have more opportunities to ask for reviews or sell other products. Automatic notification [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","knowledgebase_cat":[121],"class_list":["post-2129","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-tracking-setup"],"acf":[],"_links":{"self":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/2129","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/comments?post=2129"}],"version-history":[{"count":2,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/2129\/revisions"}],"predecessor-version":[{"id":2134,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/2129\/revisions\/2134"}],"wp:attachment":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/media?parent=2129"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase_cat?post=2129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}