{"id":2311,"date":"2025-01-07T02:25:45","date_gmt":"2025-01-07T02:25:45","guid":{"rendered":"https:\/\/synctrack.io\/?post_type=knowledgebase&#038;p=2311"},"modified":"2025-01-15T04:27:14","modified_gmt":"2025-01-15T04:27:14","slug":"configure-return-method","status":"publish","type":"knowledgebase","link":"https:\/\/synctrack.io\/knowledge-base\/returns\/shipping\/configure-return-method\/","title":{"rendered":"Configure return method"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\" id=\"why-use-return-method\">Why use Return Method?<\/h3>\n\n\n\n<p>With Synctrack Returns &amp; Exchanges, shoppers can decide how they wish to handle the returned items.<\/p>\n\n\n\n<p>The 4 return methods are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ship with pre-paid label<\/li>\n\n\n\n<li>Ship with any carrier<\/li>\n\n\n\n<li>No shipment required<\/li>\n\n\n\n<li>Return to store location<\/li>\n<\/ul>\n\n\n\n<p>When setting up, you have to select at least one return method.<\/p>\n\n\n\n<p>While submitting a returns request, shoppers will be asked to choose a return method.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"customize-resolution-methods\"><a href=\"https:\/\/docs.returnsdrive.com\/basic-settings\/return-method#customize-resolution-methods\" target=\"_blank\" rel=\"noopener\"><\/a>Customize Return methods<\/h3>\n\n\n\n<p><strong>Step 1<\/strong>: Go to Settings &gt;Return\/Exchange flow&gt; Select Return Method &gt; Enable your methods<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"448\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2025\/01\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_aiKrG829L58MNN8QFOSr_image-1024x448.webp\" alt=\"\" class=\"wp-image-2498\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2025\/01\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_aiKrG829L58MNN8QFOSr_image-1024x448.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2025\/01\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_aiKrG829L58MNN8QFOSr_image-300x131.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2025\/01\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_aiKrG829L58MNN8QFOSr_image-768x336.webp 768w, https:\/\/synctrack.io\/wp-content\/uploads\/2025\/01\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_aiKrG829L58MNN8QFOSr_image.webp 1210w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 2 (Optional)<\/strong>: You can also customize the display description and shipping instructions.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"845\" height=\"318\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2025\/01\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_VPwNEaXXwjeGwUzVngUt_image.webp\" alt=\"\" class=\"wp-image-2499\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2025\/01\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_VPwNEaXXwjeGwUzVngUt_image.webp 845w, https:\/\/synctrack.io\/wp-content\/uploads\/2025\/01\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_VPwNEaXXwjeGwUzVngUt_image-300x113.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2025\/01\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_VPwNEaXXwjeGwUzVngUt_image-768x289.webp 768w\" sizes=\"auto, (max-width: 845px) 100vw, 845px\" \/><\/figure>\n\n\n\n<p><strong>Step 3<\/strong>: Save your changes.<\/p>\n\n\n\n<p>*<strong>Please note<\/strong> that if you enable <a href=\"https:\/\/synctrack.gitbook.io\/returns-drive\/return-notification\" target=\"_blank\" rel=\"noopener\">Return <\/a><a href=\"https:\/\/returnsdrive.com\/knowledge-base\/branding-the-return-center\/creating-and-managing-custom-email-templates\/\" target=\"_blank\" rel=\"noopener\" title=\"Creating and managing custom email templates\">notification<\/a>, the content of the \u201cshipping instruction\u201d you added will be displayed in the &#8220;Return request approve&#8221; email in place of the variable of &#8220;Shipping instruction&#8221;. For example:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"332\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2025\/01\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_usJKQ2YRvCriyC4V1OKS_58-1024x332.webp\" alt=\"\" class=\"wp-image-2500\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2025\/01\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_usJKQ2YRvCriyC4V1OKS_58-1024x332.webp 1024w, https:\/\/synctrack.io\/wp-content\/uploads\/2025\/01\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_usJKQ2YRvCriyC4V1OKS_58-300x97.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2025\/01\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_usJKQ2YRvCriyC4V1OKS_58-768x249.webp 768w, https:\/\/synctrack.io\/wp-content\/uploads\/2025\/01\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_usJKQ2YRvCriyC4V1OKS_58.webp 1293w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>It will also be displayed in the returns portal for customers after you approve their request.<\/p>\n\n\n\n<p>For example:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"901\" height=\"280\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2025\/01\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_xfEgqLL4WB52K8BHAi90_image.webp\" alt=\"\" class=\"wp-image-2502\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2025\/01\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_xfEgqLL4WB52K8BHAi90_image.webp 901w, https:\/\/synctrack.io\/wp-content\/uploads\/2025\/01\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_xfEgqLL4WB52K8BHAi90_image-300x93.webp 300w, https:\/\/synctrack.io\/wp-content\/uploads\/2025\/01\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_xfEgqLL4WB52K8BHAi90_image-768x239.webp 768w\" sizes=\"auto, (max-width: 901px) 100vw, 901px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"729\" height=\"400\" src=\"https:\/\/synctrack.io\/wp-content\/uploads\/2025\/01\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_LOkzCHYzZIqtUvGXd5US_60.webp\" alt=\"\" class=\"wp-image-2503\" srcset=\"https:\/\/synctrack.io\/wp-content\/uploads\/2025\/01\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_LOkzCHYzZIqtUvGXd5US_60.webp 729w, https:\/\/synctrack.io\/wp-content\/uploads\/2025\/01\/spaces_5G7Pk0X6WEkpXfANnvyg_uploads_LOkzCHYzZIqtUvGXd5US_60-300x165.webp 300w\" sizes=\"auto, (max-width: 729px) 100vw, 729px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Why use Return Method? With Synctrack Returns &amp; Exchanges, shoppers can decide how they wish to handle the returned items. The 4 return methods are: When setting up, you have to select at least one return method. While submitting a [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","knowledgebase_cat":[262],"class_list":["post-2311","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-shipping"],"acf":[],"_links":{"self":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/2311","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/comments?post=2311"}],"version-history":[{"count":2,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/2311\/revisions"}],"predecessor-version":[{"id":2504,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase\/2311\/revisions\/2504"}],"wp:attachment":[{"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/media?parent=2311"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/synctrack.io\/wp-json\/wp\/v2\/knowledgebase_cat?post=2311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}